Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 391. (Read 495998 times)

I've waited 3 weeks for my bitcoins and have sent private messages to Yankee for a week and still don't have my BTC!! I need these by today!

I filled out a form for zip zap and handed to a wal mart employee, who supbsquently began to punching a keypad whilst looking at the from I had just handed him. What I don't understand is why this is taking over TWO Months to correct.

Sorry for the slow respond, our support gets a little backed up on Mondays.

I have an issue with a payment that was processed successfully
according to moneygram/walmart as well as ZipZap, that however on your
site, came up with the message 'order execution failed' and there is
no activity on the blockchain. I realize now I may have neglected to
enter in my birthdate in the personal info section, this may have been
the issue. Please look into this matter ASAP as I really need this
resolved promptly. I have yet to receive any kind of support or customer service from Bitinstant for several days now. This is extremely frustrating and making me think that this time I will take my business elsewhere for good if this is not resolved promptly. Thank you.

Order receipt

Quote ID        e09a5a7d-8cb8-4c08-9bc4-65abc753c49e
Event ID        6453e67b-6c95-41f4-8ab6-c172452f61c

Timestamp       Event ID        Event type
Sun Jan 6 00:47:11 2013 6453e67b-6c95-41f4-8ab6-c172452f61c2    Quote for
new transaction
Sun Jan 6 01:29:38 2013 6eab3b33-cb5b-415e-a5f5-0607f8b8502f    New Order
Sun Jan 6 01:29:02 2013 420088d1-04c1-407b-8432-352b88d1d827    Order
execution failed!

You still don't understand what went wrong here, the Walmark clerk did not enter any information.

We put the funds into a MtGox account you specified on our website, however apparently thats not your account.

As soon as MtGox finished their vacation I will ask them again on the update

Thanks. Looked at the opportunities in Canada, very helpful.

Yankee Said "No its not pathedic, this customer had processed the funds into someone else's account. That other person has already taken the funds already.

There is not much more we can do except try and track it down. This was your mistake and we are trying to work with you and refund you.

However spamming our threads is not helping, please don't blame us for your mistake."

Yes it is pathetic, all around. I sincerely believe that the Wal mart clerk that processed my transaction put in the wrong account number,or misunderstood my handwriting of the account number. But whatever, that happened over TWO MONTHS AGO.

This is the first time you've mentioned, in over two months, that the person actually took the funds. As we both know, as soon as I discovered the funds had not gone into the right account (the very same day) I contacted you and Mt Gox and the funds were immediately frozen according to you and Mt Gox.. How can funds be frozen if they have been taken?

Two months and failing to respond to my emails is not “working with me”. I suspect that you would not find such a situation tolerable if it happened to you.

I recently came across, on another forum, somebody else that has the same exact issue, though his has apparently gone on for more then two months. He was nervous about mentioning it at all because he was afraid that you would cease to even bother with his issue. But then, he said “ I have little hope of getting my funds now anyways”, which is where I'm at. He did say you told him the projected date for fixing this issue is Jan 31, 2013 which is more then you told me. Mt Gox, who at least responds to my emails, has told me that several people have this same issue, hence I assume you'd actually be working on it, or even actually have some process already in place. 

I don't think of complaining about this poor service as spamming. I think of it as trying to get my funds placed where they ought to be. The computer problems should have been solved long ago. The sick person should be recovered by now. My funds were frozen, so how can anyone else take them? As I said, that's the first time, in over two months, that you've mentioned this. This is not spamming, I have little interest in doing that or doing any harm to your company.
I just want my money, want the right thing to happen  promptly (“Instant”) and once that happens you'll never hear from me again. Thanks.

No, everything is still the same and everything is instant.

You see 1-2 orders a day that fail here, however we process over 250 orders every day.


Shoot an email over to support@bitinstant right away


That means our reserves at Bitstamp are low, for doing arbitrage transfers.

I guess I need to be more specific, when will it be like before where everything was automatic and we didn't have post on here and email anyone about our orders?

I don't understand the message of BitInstant.com

"Currently low reservers on Bitstamp exchange"


 

Hi Yankee, I recently purchased bitcoins through Bitinstant and requested that they be send via email to me. I have a tormail email account that they are supposed to be sent to but have not recieved them. Not sure what's up and I don't know where to find my OrderID to track the progress. If you could please help me out I would really appreciate it. Thanks

Got my funds, thanks.

Nevermind, already processed. Yup, were working on that!

If the transaction will be processed within 24 hours, I can wait.  You should either show your reserves somewhere or adjust your system to warn people about lack of reserves.  I know I'd appreciate it.

Hey, we dont have BTCe at the moment, let me know I can refund you or you can wait a few hours

Thanks

I can sell 3-5 bitcoins using Neteller or western union, neteller is better and more practical. contact me at [email protected] and I will give further details

Let me know, this is good news..

Hi there i want to buy some bitcoins(4) and I was wondering.
I am not from one of the countries that are available in the "select your country" section. Can I still buy bitcoins from you using moneygram?

how long is the wait for bitStamp USD?
last time you told me a few hours, and that was more than 16 hrs ago

My order (fedf5be5-9c55-49a9-bf92-19846dc53431) has not been processed in 2 hours+.  You debited my account successfully, but the order page says "Order execution failed!" on your end.  Can you please fix this (and also refund fees since you failed to process the order in the guaranteed time frame)?