PMed.
Thanks for the quick reply.
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 406. (Read 495998 times)
December 07, 2012, 06:05:30 PM
December 07, 2012, 05:53:12 PM
Did zipzap -> you guys -> wallet and have received about half of the funds I should have, is there a time delay? This was already seperated into two transactions.. Should I be waiting for more transfers or did something get screwed up somewhere?
Send me a PM with your info!
December 07, 2012, 05:44:55 PM
Did zipzap -> you guys -> wallet and have received about half of the funds I should have, is there a time delay? This was already seperated into two transactions.. Should I be waiting for more transfers or did something get screwed up somewhere?
December 07, 2012, 05:09:20 PM
Then what is your "promised time", when exactly can I get my funds back? On BTC-E or MtGox? "Time is money"!
Hey,
You can see on your order receipt "Order Deadline" which has a time/date.
You can get your funds back right now if you want! All you need to do is ask me for a refund.
Our system will auto process it on BTC-e or whatever the destination was.
-Charlie
Okay, thanks for your reply. The order had already met its deadline, which was "Fri Dec 7 20:08:21 2012" or almost one hours ago.
I still prefer receive BTC-E USD. But if you don't have enough reserve, I would like to get refund in MtGox USD right now. Thanks!
Sure, Ill PM you a MtGox code now.
EDIT: Done!
December 07, 2012, 05:07:17 PM
Then what is your "promised time", when exactly can I get my funds back? On BTC-E or MtGox? "Time is money"!
Hey,
You can see on your order receipt "Order Deadline" which has a time/date.
You can get your funds back right now if you want! All you need to do is ask me for a refund.
Our system will auto process it on BTC-e or whatever the destination was.
-Charlie
Okay, thanks for your reply. The order had already met its deadline, which was "Fri Dec 7 20:08:21 2012" or almost one hours ago.
I still prefer receive BTC-E USD. But if you don't have enough reserve, I would like to get refund in MtGox USD right now. Thanks!
December 07, 2012, 04:29:47 PM
Then what is your "promised time", when exactly can I get my funds back? On BTC-E or MtGox? "Time is money"!
Hey,
You can see on your order receipt "Order Deadline" which has a time/date.
You can get your funds back right now if you want! All you need to do is ask me for a refund.
Our system will auto process it on BTC-e or whatever the destination was.
-Charlie
December 07, 2012, 04:28:03 PM
Hello, my order of $500 mtgox to btc-e has failed. Could you please look into it? It was the first time I used your service. Too bad. As you slogan is "time is money", I want a refund back to mtgox in full if you cannot process the order in the next few minutes. Thanks!
order id: 3770f0fc-2638-4d80-a60f-250119e80b84
order id: 3770f0fc-2638-4d80-a60f-250119e80b84
Hey, we don't have BTC-e funds at the moment (you can see our reserves on btc-e.com on the bottom right)
As always, our system will process the order within a few minutes to a few hours, as soon as BTCe support comes online and credits the account
When the delay passes our promised time, we refund the fees
Thanks for your patience
Charlie
Then what is your "promised time", when exactly can I get my funds back? On BTC-E or MtGox? "Time is money"!
December 07, 2012, 04:17:47 PM
Hello, my order of $500 mtgox to btc-e has failed. Could you please look into it? It was the first time I used your service. Too bad. As you slogan is "time is money", I want a refund back to mtgox in full if you cannot process the order in the next few minutes. Thanks!
order id: 3770f0fc-2638-4d80-a60f-250119e80b84
order id: 3770f0fc-2638-4d80-a60f-250119e80b84
Hey, we don't have BTC-e funds at the moment (you can see our reserves on btc-e.com on the bottom right)
As always, our system will process the order within a few minutes to a few hours, as soon as BTCe support comes online and credits the account
When the delay passes our promised time, we refund the fees
Thanks for your patience
Charlie
OrderID: 7c0f866a-79eb-4e58-a844-ecf88a9d163f
and
OrderID: 72e6d795-1a84-4ef0-8311-0da065d250f9
(https://bitcointalksearch.org/topic/m.1383981)
and
OrderID: 72e6d795-1a84-4ef0-8311-0da065d250f9
(https://bitcointalksearch.org/topic/m.1383981)
Hey, no need to post a separate thread...thats why we have this one
I'm sorry for your issues, as you can understand we were down yesterday and are a little backlogged on support right now.
I will make sure both the outstanding orders will be processed now, Your BTC were purchased and price locked in, so don't worry about price fluctuations either.
For future reference, keep the $ amounts a little different or use different addresses as our fraud filter will stop similar transactions for manual review.
You can also PM me and I respond pretty quickly.
Thanks for your patience and continued support
-Charlie
December 07, 2012, 03:26:34 PM
OrderID: 7c0f866a-79eb-4e58-a844-ecf88a9d163f
and
OrderID: 72e6d795-1a84-4ef0-8311-0da065d250f9
(https://bitcointalksearch.org/topic/m.1383981)
and
OrderID: 72e6d795-1a84-4ef0-8311-0da065d250f9
(https://bitcointalksearch.org/topic/m.1383981)
December 07, 2012, 03:21:26 PM
Hello, my order of $500 mtgox to btc-e has failed. Could you please look into it? It was the first time I used your service. Too bad. As you slogan is "time is money", I want a refund back to mtgox in full if you cannot process the order in the next few minutes. Thanks!
order id: 3770f0fc-2638-4d80-a60f-250119e80b84
order id: 3770f0fc-2638-4d80-a60f-250119e80b84
December 06, 2012, 09:41:08 PM
Update 7:17 PM (19:00) EST
We are back with full ZipZap and Moneygram Support.
John Doe is dead.
-Charlie
We are back with full ZipZap and Moneygram Support.
John Doe is dead.
-Charlie
This is great news.
December 06, 2012, 08:18:32 PM
Update 7:17 PM (19:00) EST
We are back with full ZipZap and Moneygram Support.
John Doe is dead.
-Charlie
We are back with full ZipZap and Moneygram Support.
John Doe is dead.
-Charlie
December 06, 2012, 07:54:15 PM
So try to send a Money gram with the name John doe on it. It sounds like it might work. :-) I would try, but I already funded my account another way.
December 06, 2012, 06:36:34 PM
Hey All,
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
Will existing ones work? I don't quite understand ...
Of course!
December 06, 2012, 06:14:12 PM
Hey All,
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
Will existing ones work? I don't quite understand ...
December 06, 2012, 04:02:43 PM
Hey All,
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
December 06, 2012, 03:35:29 PM
I spoke with customer support at ZipZap and the woman there told me all of the transfers are coming in with the name "John Doe" so when you give your real name to Moneygram it doesn't match up. She didn't know when it would be resolved.
December 06, 2012, 02:41:56 PM
We are investigating and working on the issue, I am sorry for the delay this is causing.
Will update soon
Will update soon
Please do!
December 06, 2012, 02:39:27 PM
Do you buy btc?
December 06, 2012, 12:04:09 PM
O the humanity.
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