Sounds like they do need to clarify some things. (Besides fixing the wrong info on the "additional info" tab, still.
)
1: Payment policy (Outlining approved payment methods, and limitations. Such as, "all sales are final", and a contractual agreement to the following #1, #2, #3 and #4 policies.)
2: Refund policy (Outlining the fact that a "pre-order" is a "build to suit", and has limited refund ability.)
3: Order policy (Identifying all "pre-orders", as a "build to suit", product. With any associated risks.)
4: Shipping policy (Identifying "ship dates", of the "pre-orders", which are "build to suit", products, as unencumbered shipping estimates. With links to any public announced NEWS of encumbrance to delays.)
Would that appease your comfort? (It would for me, but I already knew all that obvious stuff.)
Agreeing to facilitate a purchase/exchange/refund by the company, is not illegal. That is, in essence, what happens to any refund. In the situation where a refund by the company is "not within reason", it is not only acceptable, but it is also a sign of good faith. They are not "forcing" anyone to do anything. They are "offering" to ensure that someone does not get ripped-off, while facilitating an order-shift. The money was spent on the hardware that they were asked to buy and build, and now the customer is refusing to accept the hardware which is being built for them. That is already a breach of contract there, of the customer who demanded that they build the unit for them.
Seriously, now you are bitching about people getting refunds.
Sorry dude, but personal hardship is called personal hardship for a reason. It is not only, not others problem, but it not even close to the single situation at hand. They just want a refund, as they admitted, because of buyers remorse. "the difficulty went up faster"... To which, the truth of the matter is that it actually didn't go up as fast as ANY projections. So, thus, they are not only misinformed and incorrect, but also unjustifiably asking for a refund. A refund for a product that they faithfully gave to AMT, to build them a unit, which is being built and shipped, within a reasonable time.
Projected difficulties over the last two months...
35% projected, it went up 31% actual (14 days)
32% projected, it went up 28% actual (14 days)
30% projected, it went up 21% actual (14 days)
28% projected, it went up 19% actual (14 days)
22% projected, ... I guess 15% actual (present)
http://bitcoinwisdom.com/bitcoin/difficultyThus, it has not "gone up faster", it has gone up slower than any estimates, from even prior to any sales. Now value... that is a whole other beast. But value past and present are irrelevant to a "future sale" and "future earning". What matters is the QTY of BTC produced, via difficulty, and value at the time which you intend to cash-out. Since YOU set value, that is all on you.
But, since BTC is not the only thing this unit is capable of mining... Lets look at others returns...
Greatest return over BTC has been about 350%, average of mining other alts, about 137%, total. So, reward for mining those, in BTC is 350%-137% greater than mining BTC directly.
Those difficulties, compared to BTC... 2,621,404,453
Peercoin: 73,797,540
Freicoin: 1,050,377
Terracoin: 748,654
Emark: 543,986
FireflyCoin: 172,399
AsicCoin: 65,651
Opensourcecoin: 49,975
Joulecoin: 42,067
TekCoin: 18,394
http://www.coinwarz.com/ (1.2THs with modest power-estimates)
If you want the "big list"...
http://www.coinchoose.com/NOTE: BTC is near the bottom of that "big list".(That is because it is using Radeon 7970's as a base for mining SHA and SCRYPT. It does not reflect ASIC mining on SHA or the new ASIC Scrypt miners. That page is intended for scrypt-miner rigs, obviously. But you can still see the alt-SHA coins percentage value compared to BTC.)
Take your pick, most go above BTC value, and offer easy solo-mining to boot for an added bonus of unstolen/unlost/uncredited block-rewards and block-fees that are all 100% yours.
There is one or two in every crowd. They didn't have a clue going in, and don't have a clue now, and should never have made a purchase. Refunding them would do everyone a favor. It would shut them up, get them off the forum, make an miner available sooner to someone-else, and save them from 20+ annoying emails and phone-calls that are getting in the way of a customer who actually knows what they want, and are trying to get.
But they, and you, are just trolling for the sake of trolling. To get a rise out of the forum-posters or AMT themselves.
P.S. This exact reason is why you can't buy stocks with CC's and paypal. You buy it, you own it. Period! You purchased a BTC coin maker. BTC is a high-risk market, and so is any associated joint-products. This has been known as common knowledge for the past six years. This is not a "standard consumer sale", these are all "high-risk investments". No matter how consumer-like it ever seems to be portrayed. Even BestBuy sells BFL without a refund, unless there is "good reason". (Like hardware failure.)