Official Thread: AMT - page 59. | Bitcointalksearch.org

Syke

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Quote from: AMT_miners on March 31, 2014, 03:22:51 PM

And didn't you also file a complaint us as well? We don't like clients that do that, or give them preference in anyway.

You promised a delivery date.
You failed to meet that delivery date several times.
You promised power and performance specs.
You failed to meet those specs.
You promised to respond to queries.
You failed to respond adequately.

You caused the complains to be filed. Don't try to punish customers for your failures.

rik_khaos

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Just a regular guy who likes his fiber.

Quote from: majalen33 on March 31, 2014, 05:33:03 PM

Great idea to help shorten order queue send me a refund for order 870. Thank you. And see how positive the post is. Simple solution and benefits all

Didn't you request a refund? We don't like clients that do that, or give them preference in anyway. ;-)

NaranKPatel

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Quote from: AMT_miners on March 30, 2014, 12:52:04 AM

Quote from: opieum2 on March 30, 2014, 12:43:24 AM

Quote from: AMT_miners on March 30, 2014, 12:21:38 AM

Quote from: captin crunch on March 30, 2014, 12:12:45 AM

Quote from: AMT_miners on March 29, 2014, 12:30:42 AM

We've shipped up to the 1200's - a few hundred thus far, earlier batches when clients agreed to take the risk and receive their miner despite heat/pcb problems.

AMT, could you clarify this for the group. How is it you are up to the 1200's when the 500's - 700's are still waiting. maybe the question needs to be more specific.

Approximately how many coincraft machines have shipped and what number range shipped out last week (of coincraft machines)

We have clarified this point, but it'll be faster to type it rather than search through the crap in thread. Over the last three weeks we have had several clients who have heard of our delays and have opted to receive miners even with the possible troubles. A few (3 or 4) of these clients where chip buyers as well and in turn happened to working with, or doing something from a board/pcb level. We explained the problem with the cage and we explained the problems with the boards and they opted to receive their miners anyway. We had them sign a waiver which stated they know the miners are beta condition and they wish to receive them anyway, waiving any RMA rights and what nut.

A few of them overclocked them and had troubles, others got it to work and gave us their advice. In total these were 36 clients and 140-some miners that went. Of the 140 some 8 of them were full miners in cases. The clients that opted to receive their miners with possible defects were mostly technically oriented individuals. Each order ranged from 1 to 22 miners. 22 behind the most of course. Some of those orders were in the 600's, 700's, 900's, and even 4 of them were in the 1200's.

We have not shipped all the way to 1200 of course, but after this upcoming we should see a substantial increase in the amount of miner testimonials posted on this thread.

To keep things simpler why not just edit the original post with where things are at. Put UPDATE X/X/2013: We are shipping orders X-X this week. Expect email with tracking info or for pick up.
Something along those lines would help ALOT more than keeping up with what will be 250+ pages of just complaints.

If there are delays post them there too. Seems to work for others. Also if you got orders that are low hanging fruit so to speak particularly in this forum get those out the door. For your own benefit so the feedback here turns into the hardware not about whatever club you are a part of or coffee you drink. Just sayin. You already admitted you don't ship according to the queue system so just do it in a way that simply gets the simplest orders out of the way to leave you room to handle any more complicated ones. It kinda sucks but its better than more of the mess this thread has turned into.

TECHNICAL(ish) QUESTION
Have the issues been resolved that you have with the chips? or are there still pending problems to expect? Will we be getting fixed versions of the hardware?
nvm you posted about the same time I did question answered.

Which chip issues? There has never really been a chip issue thus far. board issues yes, but chip issues no. The A1 is a good chip.

He may have been responding to daisy chain architecture having some limitations, 1 chip's link goes or has a weak link, they all go ... that could be read as chip issue unfortunately by design, even though the thermal design and it's scale might be better than one big chip, the implementation, i.e. reference board design should have taken that into account and provided better routing paths for daisy chain for weak or failing chips, etc.

FrictionlessCoin

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Quote from: majalen33 on March 31, 2014, 05:33:03 PM

Great idea to help shorten order queue send me a refund for order 870. Thank you. And see how positive the post is. Simple solution and benefits all

+1 the simplest of solutions!

majalen33

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Great idea to help shorten order queue send me a refund for order 870. Thank you. And see how positive the post is. Simple solution and benefits all

FrictionlessCoin

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Quote

$640 - Asics
$180 - Hashboard
$32 - Heatsink
$28 - Cage
$42 - Main
$28 - Backplane
$4 - GPIO cable
$12 SDcard
$25-40 labor hr's

Doesn't look like a good business. So for a 5 board system:

Quote

$640 x 5 = 3200 - Asics
$180 x 5 = 900 - Hashboard
$32 x 5 = 160 - Heatsink
$28 - Cage
$42 - Main
$28 - Backplane
$4 - GPIO cable
$12 - SDcard
-------------------------
$4374 - Total
Not including labor cost, case and power supplies.

This is a disaster!!

timmyd

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sent email requesting kit order to [email protected]
will edit when i get a response and delivery confirmation

athgaurd

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Quote from: athgaurd on March 31, 2014, 02:20:15 AM

I get on here for updates and it is penguins and kittens and/or people that haven't even made the mistake of buying a miner from AMT. maybe post relevant things on here and act like grown adults, that would be nice. AMT screwed a lot of us over... there are over 250 pages acknowledging this. I'm hoping my post will change this forum, though I highly doubt it will. I don't care about anything else other than everyone getting what they deserve and I think this forum would do much better if everyone was of like mind. If AMT gets these miners out yippie more power to them (I don't believe them since they have lied about delivery several times over) however I just ask everyone to try to keep the posts on relevant info. If I want cats and penguins I can google them. Thank you.

Thank you for listening everyone. Alyssa, does this PSU issue effect everyone or do you have enough for your earlier orders? What about the orders that are # 1000 - 1100? How soon can they expect to receive their miners? Have you already sent out miners to others on the list? and if so what order are you at as far as complete builds? What order are you at as far as DIYers? I understand that some other people may get them slightly sooner if they do the DIY route if it is only a few days difference than it doesn't make sense for me to do that. It seems you are responding more which is great! I'm sure that 80% of your customers here wouldn't be so... upset, had you done this from the start however that is in hind sight. I just want to know just like everyone else does a realistic date on when you are planning your deliveries.... Thank you.

regtable69

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am i right in presuming the "kit" of 5 cards is the 1.2t machine and it comes with lcd screen or is that integral part of pi.

clenell

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Quote from: AMT_miners on March 31, 2014, 03:22:51 PM

Quote from: rik_khaos on March 31, 2014, 03:04:57 PM

Quote from: AMT_miners on March 31, 2014, 02:41:55 PM

Quote from: opieum2 on March 31, 2014, 02:37:27 PM

Quote from: rik_khaos on March 31, 2014, 02:32:38 PM

How hefty a power supply would I need if I went this route?

Obviously I'm feeling a bit screwed by the whole deal that if I want my miner now I don't get what I paid for, have to shell out more cash to make it work and don't get any sort of compensation. That is a pretty shitty deal. At least the cost of the case and the PSU should be subtracted from the order. I don't care about the labor. Or a discount for an upgrade board since we are essentially getting shafted.

Why not send the kit, with the case and then I can use the case for whatever I want. Since it's a constraint in power supplies that are the issue.

I think the overall point should be since we paid for a full system there should be some sort of partial refund to cover the cost of the missing parts. This way we get that money to use it on said parts. This is just good customer service at this point. It can go a long way towards soothing the delays as well even if the MPP is not honored right off the bat. This is not a huge amount being asked for just enough to balance things out.

How about express shipping? The weight on this is about 30lbs, expressing that is costly.

What about those who already paid extra for the express shipping?

How about instead of no case and psu we get 6 boards 2 cages and 2 pi's 2 back planes (since you are getting new ones in soon anyway), and the proper connecting cables. Then we have to get two small PSUs on our own anyway and we can run them as two rigs off of different sockets in the home?

No. It supersedes the cost of the $200 supply and $100 case. We're looking for a 300 dollar difference here guys. Bulk psu's come in at $200 a piece. Bulk cases at $100.

The value of the additional suggestion you just made would be:

$640 - Asics
$180 - Hashboard
$32 - Heatsink
$28 - Cage
$42 - Main
$28 - Backplane
$4 - GPIO cable
$12 SDcard
$25-40 labor hr's
$130 probable shipping cost on express saver.

$1121 .vs $300

And didn't you also file a complaint us as well? We don't like clients that do that, or give them preference in anyway.

What was you're complaint number?

ROFL that was priceless.

opieum2

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Quote from: ?? on ??

Be careful when using your own power supplies, also check the black wires for heat once you get it running. I don't think it is safe just to use any brand power supply with these units.

AMT already made a recommendation on which to use. But there are some solid brands sold online. Avoid cheap no-name brands and stick with certified PSUs.

FrictionlessCoin

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Quote from: RickJamesBTC on March 31, 2014, 03:49:11 PM

Holy crap, you are punishing customers who file complaints?? Anyone who has filed a complaint with various agencies, send them a copy of this post. How fucking petty can you be AMT.

Yes, that is what they appear to be doing.

They don't seem to understand the idea of a consumer affairs complaint being a place of mediation prior to having to go to court.

If they do not want to go through mediation throug a consumer affairs division, then I guess they rather have a court decide on this.

It bothers me that we continually offer AMT a way to settle the dispute and AMT keeps back tracking.

NotFuzzyWarm

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Did look at the the cluster of pics and as usual pretty hard to tell. However if it has separate cables, great. Just saying that not all do.

Also, (OT) what's with the Forum activity counter? I have waaay more than 28 posts here....

MrTeal

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Quote from: NotFuzzyWarm on March 31, 2014, 04:14:08 PM

Don;t know about that modular supply from newegg but be care with Modular supplies - make sure that they have multiple pcie connectors on the supply itself for the cables. That Corsair CM650 I have on 2 of my Ants has a single pcie power cable that splits at the 1st 6-pin connector to feed a 2nd connector. As a result - only one set of wires about 1ft long is carrying the load for BOTH 6-pin connectors. That run before the split gets rather warm....

You could have just looked, it you'd scrolled down a page height you would have seen that there are 4 separate PCIe cables.

regtable69

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Quote from: rik_khaos on March 31, 2014, 04:12:48 PM

Quote from: regtable69 on March 31, 2014, 03:59:52 PM

Quote from: rik_khaos on March 31, 2014, 03:57:41 PM

Quote from: regtable69 on March 31, 2014, 03:51:59 PM

Quote from: rik_khaos on March 31, 2014, 03:49:19 PM

Quote from: AMT_miners on March 31, 2014, 03:22:51 PM

Quote from: rik_khaos on March 31, 2014, 03:04:57 PM

Quote from: AMT_miners on March 31, 2014, 02:41:55 PM

Quote from: opieum2 on March 31, 2014, 02:37:27 PM

Quote from: rik_khaos on March 31, 2014, 02:32:38 PM

How hefty a power supply would I need if I went this route?

*condensed*

Thats correct, though I have an e-mail from jim saying it would ship the week of the 24th. I ordered january 21st. My issues stemmed from not having a refund honored when requested before my product shipped. Which is an FTC rule. But now they are making some offers that if adjusted just slightly I'd be more than willing to take and fully and formally withdraw my complaint.

lol i honestly thought things were uber late until just last week but we too received an email from jim saying next week of the 24th too. i believe but cant say for certain it was a bulk next week (get off my back please be happy you received a response at least lmao) or he was high as a bull on caffeine. anyways all i am left wondering is the power of said 5x boards.

NotFuzzyWarm

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Evil beware: We have waffles!

Don't know about that modular supply from newegg but be careful with Modular supplies - make sure that they have multiple pcie connectors on the supply itself for the cables. The Corsair CM650 I have on 2 of my Ants has a single pcie power cable that splits at the 1st 6-pin connector to feed a 2nd connector. As a result - only one set of wires about 1ft long is carrying the load for BOTH 6-pin connectors. That run before the split gets rather warm....

rik_khaos

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Activity: 854

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Just a regular guy who likes his fiber.

Quote from: regtable69 on March 31, 2014, 03:59:52 PM

Quote from: rik_khaos on March 31, 2014, 03:57:41 PM

Quote from: regtable69 on March 31, 2014, 03:51:59 PM

Quote from: rik_khaos on March 31, 2014, 03:49:19 PM

Quote from: AMT_miners on March 31, 2014, 03:22:51 PM

Quote from: rik_khaos on March 31, 2014, 03:04:57 PM

Quote from: AMT_miners on March 31, 2014, 02:41:55 PM

Quote from: opieum2 on March 31, 2014, 02:37:27 PM

Quote from: rik_khaos on March 31, 2014, 02:32:38 PM

How hefty a power supply would I need if I went this route?

Obviously I'm feeling a bit screwed by the whole deal that if I want my miner now I don't get what I paid for, have to shell out more cash to make it work and don't get any sort of compensation. That is a pretty shitty deal. At least the cost of the case and the PSU should be subtracted from the order. I don't care about the labor. Or a discount for an upgrade board since we are essentially getting shafted.

Why not send the kit, with the case and then I can use the case for whatever I want. Since it's a constraint in power supplies that are the issue.

I think the overall point should be since we paid for a full system there should be some sort of partial refund to cover the cost of the missing parts. This way we get that money to use it on said parts. This is just good customer service at this point. It can go a long way towards soothing the delays as well even if the MPP is not honored right off the bat. This is not a huge amount being asked for just enough to balance things out.

How about express shipping? The weight on this is about 30lbs, expressing that is costly.

What about those who already paid extra for the express shipping?

How about instead of no case and psu we get 6 boards 2 cages and 2 pi's 2 back planes (since you are getting new ones in soon anyway), and the proper connecting cables. Then we have to get two small PSUs on our own anyway and we can run them as two rigs off of different sockets in the home?

No. It supersedes the cost of the $200 supply and $100 case. We're looking for a 300 dollar difference here guys. Bulk psu's come in at $200 a piece. Bulk cases at $100.

The value of the additional suggestion you just made would be:

$640 - Asics
$180 - Hashboard
$32 - Heatsink
$28 - Cage
$42 - Main
$28 - Backplane
$4 - GPIO cable
$12 SDcard
$25-40 labor hr's
$130 probable shipping cost on express saver.

$1121 .vs $300

And didn't you also file a complaint us as well? We don't like clients that do that, or give them preference in anyway.

What was you're complaint number?

Don't have it yet, filed Friday. Besides you don't get to play the you filed a complaint game as you are the ones who are in the wrong and it was with in our full rights to do so. Had you made this sort of offer before you might have found that less complaints would have been filed.

But more to the point Any and all offers you make to those who have not filed complaints ( and my guess is that is very few here) are valid to all of your customers. Ok so now that we've got numbers 200 for psu + 100 for case + 160 that I already paid for express shipping = $460

So what I would like, and lets forget the extra board.
$28 - Cage- one extra
$28 - Backplane- one extra
$4 - GPIO cable x how many I would need (really not sure of the set up so I'll assume 1 per board so x5
$12 SDcard one extra
1 extra pi I think it's like 35 if I were to buy it not sure about you though.

That bill comes to $123 and lets me run it as two units which I would prefer as it opens up more room to spread the boards out.

Plus $130 for express shipping. but I already paid 1$60

so $123 for extra parts, that is under the cost of the case and PSU so $177 extra you get to keep, plus $30 since I overpaid for shipping. So $207 for you.

just for my own note what was your order number?? im curious as to where you relate in the que to me. thanks

I'm #1432

so you ordered just on the last day of january/ start of february just after me?? i was guarunteed march delivery i.e 29th ish of march your and my miners are approx 2 days late..... correct me if im wrong. but after checking some details i believe that was my shipping date and i was order 1428.

Thats correct, though I have an e-mail from jim saying it would ship the week of the 24th. I ordered january 21st. My issues stemmed from not having a refund honored when requested before my product shipped. Which is an FTC rule. But now they are making some offers that if adjusted just slightly I'd be more than willing to take and fully and formally withdraw my complaint.

Phinnaeus Gage

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Quote from: RickJamesBTC on March 31, 2014, 01:32:33 PM

Someone moderated a few really really tame posts out of this thread, I don't get that. With all the jackassery here, why even try. I hope they don't delete some of the gems, that would be sad.

Given the circumstances, I honestly believe the mods did an exceptional job deleting what they hope were irrelevant postings, considering the ones I penned that were deleted. If I'm not mistaken, at least one of the Newbies had all his posts canned, thus any of ours that we commented on said posts were also trashed.

MrTeal

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Quote from: AMT_miners on March 31, 2014, 02:38:45 PM

We don't have the PSU's in stock, We are currently on the phones with all the distributors in frickin chino trying find more. We were due to get a large shipment of supplied in Wednesday, we just found out that's not gonna happen for another two weeks.

Refunds or partial refund will not be given for the loss of the case or psu.

Express shipping will be used for shipping the case, so if the original order opted for domestic ground, there is a 100 dollar added value there.

If we do free upgrades of the 6th module ( we will make a decision on that next week when the new backplane comes in on Thursday or Friday, and we have had time to reprogram the re-address of each module (it will take time) we may give priority to those who accepted the kit now.

But also please keep in mine, no single PSU could power 6 boards anyway, despite the wattage of the supply. This has to do directly with the power displacement within the rails of the psu. PSU's sold in the US max out at 175watts per cable. Therefore its almost impossible to get 250watts per cable off more than 4 cables in a PSU.

That's incorrect. The PCI Express specification places an artificial limit of 75W per 6 pin cable and 150W per 8 pin cable, but no modern power supply has such limits. It also has nothing to do with US vs international power supplies. I have no idea where you get such information.

If you're selling kits that aren't in those cases anyway, just offer to dropship two power supplies.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817438018
There should be no problem running three boards per supply, they're great PSUs, and it will cost you less to ship two per customer than one 1500W MAXREVO running balls out anyway. Plus they'd be more efficient so the effective efficiency of your product will go up, which can't hurt sales.

opieum2

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Quote from: AMT_miners on March 31, 2014, 03:34:14 PM

We'll figure this out and get back to all of you. For now anyone that would like the kit send a mail to

[email protected] or [email protected]

Thanks I appreciate the fast reply I got via email. Hopefully this keeps up. I think most of us understand you are doing your best now to get them out the door and somehow manage costs for yourselves but also giving us something to compensate. Hopeful that it will work out to our mutual satisfaction.

Topic: Official Thread: AMT - page 59. (Read 678353 times)