Yeah, it's not instant, and if you came from any of the other Tier 1 pools, things you may have been accustomed to just are not here. (Email alerts, individual rig stats, instant cash out, etc.) But what you get over time is a nice fair payout. I've been here about 60+ days and it has been very stable and earnings have been spot on. Wizkid057 is very responsive and helpful. When the pool wins, we all win. If we are down on our luck, shares go on the shelf to be paid when we hit a good streak. It just takes time and patience. This payout method ensures the pool does not go bankrupt. I believe in the near future with more hashrate from ASICs coming online we'll see faster payouts as we'll be solving more blocks.
Believe it or not, I have everything you mentioned (highlighted in bold in your quote) in the works in some form or another. I've even been beta testing a phone/SMS miner-is-down notification feature.
Thank you and everyone for the support.