Well, I agree with you partially. I don't want a refund either, I want the product I paid for.
And receive it you shall.
I just think it IS indeed worth complaining about, when you don't get what you paid for at the expected time.
I don't agree. We've already apologized for being late and at this point so late in the production process, anything ingenious ideas to 'speed it up' more would involve even more setbacks. We're being very smart about this, as painful as it is to see people annoyed, I stand by my decisions and smile at the work we've done so far, knowing just how many people will be surprised when they finally hold the glossy #80 industry standard perfect binded 64 page 4-color treasure that is the first ever magazine representing Bitcoin.
You can only excuse your delays with your lack of foresight for so long,
Who's excusing them? I'm proud of the current delays. The previous delays
were due to lack of foresight. The current delays are just flat out man-hours. Full page illustrations aren't cheap and they aren't quick. Thanks for waiting though! I sure as hell won't be calling our artists and telling them to "hurry up" since they've been given an actual contracted period of time to complete them which requires additional review after the fact. The system that is in place
now however, will make subsequent issues a timely and satisfying experience for all.
eventually you have to produce something, when you have taken peoples money for it.
We've already produced something, I'm just not letting it be published without achieving some moderate level of perfection. You'll thank me later. So will Wired magazine when they write about us.
What I am actually missing here, is you manning up and setting a deadline for the magazine to go to print
I think what you mean is, "Waiting on you to set a deadline that can't be guaranteed so more people can have more reason to be upset". No thanks. As much as I troll, I'm not dumb enough to fall into that trap. "I promise we will deliver on Monday!". What happens when we can't deliver on Wednesday because of a printing error that has nothing to do with us?
We'll announce it when it's ready, and it will be the happiest day of the year for us.
Please notice that do not want a refund, but rather that I am interested in receiving the product I paid for. I think the magazine is a great idea, and that it looks promising so far, but all these delays are just getting out of hand imo.
There is no delay. We are on schedule. The
schedule itself was delayed before. We're running full speed now on a system that actually works. Just because I'm not going to make shit up and tell everyone a definite date doesn't mean it couldn't happen tomorrow. I understand the frustration, but it's unwarranted at this point. Jimmy has fixed the flat tire and is riding home now. You can stop calling his cell phone to ask where he is.
Please excuse my rants, but I have a strong belief that you should live up to other peoples rightful expectations when you take their money.
Agreed. And I haven't stopped hearing the end of it from the other professionals I work with. "Matthew, why in God's name did you tell these people 2 months ago that we'd have a magazine? You should have waited until we actually published it." Lesson learned.
Can't wait till next month when the complaints will be in a subject other than history.