Hi guys, does anyone know how to request a refund from Minersource.com?
Send them an email.
Then wait for the reply from "Starter Kit" Carson.
Topic: Re: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 124. (Read 96804 times)
Send them an email.
Then wait for the reply from "Starter Kit" Carson.
That and technically they haven't missed the ship date yet, though they have said they're going to, and Hashfast was nearly 4 months late from the original ship date and they still haven't fulfilled batch 1 completely. So BA has a long way to fall yet, in spite of the disappointments. 
Way to lower the standards, BA and others would LOVE to have more customers like you.
ain't that the truth.
I don't know why people are so quick to accept this type of behavior in this industry. I can see thinking there aren't many alternatives, although outright defending it seems tantamount to sticking yourself in the eyeball with a hot poker - and paying for the poker as an added bonus.
delays are possible in any tech development effort, however, that is why any company with any experience moves on multiple vectors towards the goal, creating options for potential breakdown of any one of them along the way.
just on a quality controlled basis these sorts of efforts require redundancies, normally, and multiple suppliers for any and all components is the norm. That this apparently isn't in place further underscores how nascent this industry is, but it also provides an opportunity for learning. Get your ISO certs, people, for damn sake.
until the customers of these people stop just accepting it as some sort of unavoidable pitfall, which it is not, this will continue. people need to wake the hell up and hold these people accountable. the companies themselves need to wake up and demand better of themselves as well, as to this point their performance has been almost uniformly pathetic.
Or, people should temper their expectations regardless of what the vendor says and make a decision based on that. It's not as though the industry doesn't have a track record with this to begin with. If you invest in a mining hardware pre-order without expecting them to be late, very late, you haven't been paying attention. I know that some, few, manufacturers have brought hardware to market without pre-orders but they've been in the minority. Of course, it would be best to patronize them and let the pre-order based concerns starve but there are a lot of people whose greed outweighs their good sense and they continue to try to get the jump on new technology. They will pre-pay for machines and pray that this time will be different.
I think you're missing my point. it will continue unless people demand better. that's the market. as long as they're allowed to blow this off they have no reason to change. why spend the extra money on anything if they can just walk off with people's money either way?
as consumers it is our job to demand better of them, not simply shrug our shoulders and take the reaming, time and time again.
I know they can do better and I also know they won't bother until forced to do so. the only way to get some change is to ask for it. simply chalking it up as par for the course pretty much guarantees nothing will improve and there will continue to be no accountability. if that's what you'd like to do, that's your business, of course. everyone is free to make their own choices, naturally.
when they've got my money, and they're screwing me, they're going to hear about it. that's my choice.
No, I get it and you're right. WE should be spending our btc/fiat with companies that have product in hand to sell. Simply put, don't buy pre-orders, FULL STOP.
Yep. If they want people's money to play with with these pre-orders they have to offer compensation that equals the loss in the event their dates end up being so much smoke on the wind.
if they hold up their end they get interest free financing and their customers benefit with new hardware that gives them an advantage. if they don't hold up their end they pony up to an extent that makes it a wash for their customers.
without that, or something like it, you're absolutely right, these pre-orders are a losing game for the customer.
That and technically they haven't missed the ship date yet, though they have said they're going to, and Hashfast was nearly 4 months late from the original ship date and they still haven't fulfilled batch 1 completely. So BA has a long way to fall yet, in spite of the disappointments.
Way to lower the standards, BA and others would LOVE to have more customers like you.
ain't that the truth.
I don't know why people are so quick to accept this type of behavior in this industry. I can see thinking there aren't many alternatives, although outright defending it seems tantamount to sticking yourself in the eyeball with a hot poker - and paying for the poker as an added bonus.
delays are possible in any tech development effort, however, that is why any company with any experience moves on multiple vectors towards the goal, creating options for potential breakdown of any one of them along the way.
just on a quality controlled basis these sorts of efforts require redundancies, normally, and multiple suppliers for any and all components is the norm. That this apparently isn't in place further underscores how nascent this industry is, but it also provides an opportunity for learning. Get your ISO certs, people, for damn sake.
until the customers of these people stop just accepting it as some sort of unavoidable pitfall, which it is not, this will continue. people need to wake the hell up and hold these people accountable. the companies themselves need to wake up and demand better of themselves as well, as to this point their performance has been almost uniformly pathetic.
Or, people should temper their expectations regardless of what the vendor says and make a decision based on that. It's not as though the industry doesn't have a track record with this to begin with. If you invest in a mining hardware pre-order without expecting them to be late, very late, you haven't been paying attention. I know that some, few, manufacturers have brought hardware to market without pre-orders but they've been in the minority. Of course, it would be best to patronize them and let the pre-order based concerns starve but there are a lot of people whose greed outweighs their good sense and they continue to try to get the jump on new technology. They will pre-pay for machines and pray that this time will be different.
I think you're missing my point. it will continue unless people demand better. that's the market. as long as they're allowed to blow this off they have no reason to change. why spend the extra money on anything if they can just walk off with people's money either way?
as consumers it is our job to demand better of them, not simply shrug our shoulders and take the reaming, time and time again.
I know they can do better and I also know they won't bother until forced to do so. the only way to get some change is to ask for it. simply chalking it up as par for the course pretty much guarantees nothing will improve and there will continue to be no accountability. if that's what you'd like to do, that's your business, of course. everyone is free to make their own choices, naturally.
when they've got my money, and they're screwing me, they're going to hear about it. that's my choice.
That and technically they haven't missed the ship date yet, though they have said they're going to, and Hashfast was nearly 4 months late from the original ship date and they still haven't fulfilled batch 1 completely. So BA has a long way to fall yet, in spite of the disappointments.
Way to lower the standards, BA and others would LOVE to have more customers like you.
ain't that the truth.
I don't know why people are so quick to accept this type of behavior in this industry. I can see thinking there aren't many alternatives, although outright defending it seems tantamount to sticking yourself in the eyeball with a hot poker - and paying for the poker as an added bonus.
delays are possible in any tech development effort, however, that is why any company with any experience moves on multiple vectors towards the goal, creating options for potential breakdown of any one of them along the way.
just on a quality controlled basis these sorts of efforts require redundancies, normally, and multiple suppliers for any and all components is the norm. That this apparently isn't in place further underscores how nascent this industry is, but it also provides an opportunity for learning. Get your ISO certs, people, for damn sake.
until the customers of these people stop just accepting it as some sort of unavoidable pitfall, which it is not, this will continue. people need to wake the hell up and hold these people accountable. the companies themselves need to wake up and demand better of themselves as well, as to this point their performance has been almost uniformly pathetic.
Which they totally put on ignore 
Lol! Yeah, I think everything is on ignore with BA, especially customers and delivery deadlines.
Quote
There's no proof for that, but I'm pretty confident that that's how it would go, as well. They want it both ways. (As evidenced in the Hashfast refund issues)
I'm not trying to defend anyone against anything but I think we have a few months to go before we enter Hashfast Territory, in any sense, if at all.
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
According to minersource, you would only get back the same number of coins you paid. So, you'd lose a lot of the value. Now, if the value of bitcoin was much higher right now, I think they'd probably be more than happy to give you back less coins to adjust for the current value. It's a lose-lose scenario.WTF, is that true? I haven't written a single bad word about BA/minersource but if this is true it's that's just a scam by bobsag3. What a scumbag
Refunds in BTC are the best way to go. You gave someone 2 BTC, your refund should be 2 BTC.
Yes, but that's not the case. You think bobsag3 would refund your btc if they were worth 2k?
I have no idea if he would. He should. These companies shouldn't be treated as currency exchanges. You buy in dollars you should be refunded in the same dollars. You buy in BTC you should be refunded in BTC.
I'm ok with that. If I don't like the price (be it dollars or BTC) I don't have to 'buy'. This is just my opinion and probably isn't worth .02 :-)
You don't understand that Bob is shafting you either way? Btc worth 500 = you get your 6 btc back that you paid for an x-3 when price was higher.
Btc 2k? Sure, I'll refund you! Since price have doubled you will only get 3 btc though.. *sorry*
Completely disgusting scam
Would you also be okay with them refunding less bitcoins if the price was higher right now compared to when the purchase was made?
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
According to minersource, you would only get back the same number of coins you paid. So, you'd lose a lot of the value. Now, if the value of bitcoin was much higher right now, I think they'd probably be more than happy to give you back less coins to adjust for the current value. It's a lose-lose scenario.WTF, is that true? I haven't written a single bad word about BA/minersource but if this is true it's that's just a scam by bobsag3. What a scumbag
Refunds in BTC are the best way to go. You gave someone 2 BTC, your refund should be 2 BTC.
Yes, but that's not the case. You think bobsag3 would refund your btc if they were worth 2k?
I have no idea if he would. He should. These companies shouldn't be treated as currency exchanges. You buy in dollars you should be refunded in the same dollars. You buy in BTC you should be refunded in BTC.
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
you are assuming you'll get a refund. I haven't seen an official statement on this forum that refund requests will be honored, nor heard from anyone that has successfully asked for, and received, a refund.
Of course I could be wrong, but all I've seen to date is for people that want refunds to submit a ticket.
Good luck. and let us know how it turns out.
It should turn out fine, since there's resellers in place conducting the majority of the sales.
Miner orders from reseller; reseller orders from Black Arrow.
Miner request refund from reseller, and waits till they get to their particular ticket; Reseller submits refund to Black Arrow, and waits till they get to their particular ticket.
Black Arrow can't be sued for not providing a refund to miner because there's no order from them on their books.
All the actors have vetted one another, hence no concerns.
Now, quit spreading FUD, Pentax. The paradigm has swifted, whereupon most everybody wins, unless you're the...
If you Vette me, I will vette you also
http://www.youtube.com/watch?v=xNNYxenJCqc
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
you are assuming you'll get a refund. I haven't seen an official statement on this forum that refund requests will be honored, nor heard from anyone that has successfully asked for, and received, a refund.
Of course I could be wrong, but all I've seen to date is for people that want refunds to submit a ticket.
Good luck. and let us know how it turns out.
It should turn out fine, since there's resellers in place conducting the majority of the sales.
Miner orders from reseller; reseller orders from Black Arrow.
Miner request refund from reseller, and waits till they get to their particular ticket; Reseller submits refund to Black Arrow, and waits till they get to their particular ticket.
Black Arrow can't be sued for not providing a refund to miner because there's no order from them on their books.
All the actors have vetted one another, hence no concerns.
Now, quit spreading FUD, Pentax. The paradigm has swifted, whereupon most everybody wins, unless you're the...
that's me. head fudster.
last I saw refunds were kinda up in the air. to this point I have not seen an unequivocal statement one way or the other.
I have not read every post in this thread, nor all them on BA's forum, however, last update I saw was that they were reviewing if they could issue refunds from their margin or some such thing.
Now we all know that margin must be razor thin, what with this well developed and mature market that has had it's margins reduced to shavings of pennies by rabid competition for many years, right? mmmhmmmm.... Pardon me if I'm a bit skeptical on that particular issue.
seeing as this issue of refunds is a primary concern in all of this for a lot of people I do wonder why a clear statement hasn't been made. If it has, I've missed it, so maybe I'm wrong.
I remember post after post about how you guys would not be affected by the CNY, care to comment why "most of the staff" had off when you previously said it wouldn't affect you guys?
Also since a yes or no answer was never given, will minersource be giving refunds, yes or no?
Minersource cannot issue refunds as they have paid us for your miners.
We're currently making a list with the refund requests to see if we can refund from our margin. Note that our margin is quite low as we have charged our customers $4000 on a miner while others have charged $16000 on the same hardware during the same period.
As we've announced, we've put the ASICs into production and they've been paid in full. Canceling the ASIC now is not possible as we will incur around 85 to 95% penalty so we're left in refunding only from our margin.
There's always another way one could request a refund if they don't mind a 10% restocking fee for wasting their time: Claim your order was part of group buy, whereupon since they always abide by their ToS, a refund will be granted.
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Group buys: Group buys are not permitted. We will cancel any order that we discover that is a group buy and will refund the payment minus 10% that we will charge for our time wasted in this matter. By placing an order for this item you agree with the above.
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
you are assuming you'll get a refund. I haven't seen an official statement on this forum that refund requests will be honored, nor heard from anyone that has successfully asked for, and received, a refund.
Of course I could be wrong, but all I've seen to date is for people that want refunds to submit a ticket.
Good luck. and let us know how it turns out.
It should turn out fine, since there's resellers in place conducting the majority of the sales.
Miner orders from reseller; reseller orders from Black Arrow.
Miner request refund from reseller, and waits till they get to their particular ticket; Reseller submits refund to Black Arrow, and waits till they get to their particular ticket.
Black Arrow can't be sued for not providing a refund to miner because there's no order from them on their books.
All the actors have vetted one another, hence no concerns.
Now, quit spreading FUD, Pentax. The paradigm has swifted, whereupon most everybody wins, unless you're the...
that's me. head fudster.
last I saw refunds were kinda up in the air. to this point I have not seen an unequivocal statement one way or the other.
I have not read every post in this thread, nor all them on BA's forum, however, last update I saw was that they were reviewing if they could issue refunds from their margin or some such thing.
Now we all know that margin must be razor thin, what with this well developed and mature market that has had it's margins reduced to shavings of pennies by rabid competition for many years, right? mmmhmmmm.... Pardon me if I'm a bit skeptical on that particular issue.
seeing as this issue of refunds is a primary concern in all of this for a lot of people I do wonder why a clear statement hasn't been made. If it has, I've missed it, so maybe I'm wrong.
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
you are assuming you'll get a refund. I haven't seen an official statement on this forum that refund requests will be honored, nor heard from anyone that has successfully asked for, and received, a refund.
Of course I could be wrong, but all I've seen to date is for people that want refunds to submit a ticket.
Good luck. and let us know how it turns out.
It should turn out fine, since there's resellers in place conducting the majority of the sales.
Miner orders from reseller; reseller orders from Black Arrow.
Miner request refund from reseller, and waits till they get to their particular ticket; Reseller submits refund to Black Arrow, and waits till they get to their particular ticket.
Black Arrow can't be sued for not providing a refund to miner because there's no order from them on their books.
All the actors have vetted one another, hence no concerns.
Now, quit spreading FUD, Pentax. The paradigm has swifted, whereupon most everybody wins, unless you're the...
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
you are assuming you'll get a refund. I haven't seen an official statement on this forum that refund requests will be honored, nor heard from anyone that has successfully asked for, and received, a refund.
Of course I could be wrong, but all I've seen to date is for people that want refunds to submit a ticket.
Good luck. and let us know how it turns out.
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
According to minersource, you would only get back the same number of coins you paid. So, you'd lose a lot of the value. Now, if the value of bitcoin was much higher right now, I think they'd probably be more than happy to give you back less coins to adjust for the current value. It's a lose-lose scenario.I think the key here is how refunds were given in the past: If in BTC, then continue, likewise, if fiat...
Just a quick question... I paid in bitcoin, IF I were to request a refund would I get back $6000 worth of btc or just my btc back? Seeing as the recent price drop and all....
According to minersource, you would only get back the same number of coins you paid. So, you'd lose a lot of the value. Now, if the value of bitcoin was much higher right now, I think they'd probably be more than happy to give you back less coins to adjust for the current value. It's a lose-lose scenario. Bobsag most likely not respond to any delay notices, because you already know of the delay...
I agree, that you would like something from him... just hang tight, he does deliver at the end of the day.
i've sent him some emails in which he has not responded, at the end of the day, i found my answers else where.
What bothers me is that they keep saying they have fixed the problem and will reply to questions faster, but it never seems to be true. Why say the new accounts will be created in 72 hours when you know they won't be? Sigh...I agree, that you would like something from him... just hang tight, he does deliver at the end of the day.
i've sent him some emails in which he has not responded, at the end of the day, i found my answers else where.
Quote
In addition to the posted: We will be vastly improving our CS, with a new Email System, Ticket system, imported database (sorry its taking so long!), Facebook / Twitter (Soon!) teams. We hope this will vastly improve our CS, and connect with our valuable customers. We will be having weekly updates from BA now posted to at least Facebook, with a Email Wide, and Twitter following in the next few weeks.
https://www.facebook.com/minersource
Thanks, yes, I'm aware. I've had it set to receive notifications whenever a new post is made. How much longer do you think it will take?
Thanks.
Bobsag most likely not respond to any delay notices, because you already know of the delay...
I agree, that you would like something from him... just hang tight, he does deliver at the end of the day.
i've sent him some emails in which he has not responded, at the end of the day, i found my answers else where.
What bothers me is that they keep saying they have fixed the problem and will reply to questions faster, but it never seems to be true. Why say the new accounts will be created in 72 hours when you know they won't be? Sigh... I agree, that you would like something from him... just hang tight, he does deliver at the end of the day.
i've sent him some emails in which he has not responded, at the end of the day, i found my answers else where.
Bobsag, I thought you would be sending out a mass email to your customers about the compensation package and other updates? When was this going to happen?
Waiting on this as well. We were told on Feb 9 to expect it to be done in 72 hours (3 days). It's been 120+ hours. Jump to: