Topic: Rocketpot.io refusing/delaying to pay out 170k win. AGREEMENT MADE - page 4. (Read 12009 times)

I fixed it now, try again =)

@rocketpotluke

I can’t pm as you need to go into setting and allow new users to pm you. It’s not letting me.

Also rocketpot has my email if they need to contact me directly. This could be a scammer

Hey!
Could you send me a PM?
Best regards

Out of fairness to rocketpot I removed “refused” from the title and I have removed the previous negative updates on my og post given they have started paying what they can within their limits. Although I still haven’t gotten a confirmation if they’ll honour the full amount of winnings, it’s not fair to them to garner any negative feedback for the time being unless/if something changes such as them adamantly denying to pay out in full. I’ve also locked my scam accusation thread as a result of this. Will continue to post updates here

Like I said earlier, it's not a proven scam until yourmet with a blatant refusal to comply on paying out won bets. Yeah, it was supposed to be a 24hrs payment period but at times, shits happens and on that, you've got to give them the time they need to comply as the amount involved is huge. It's good your seeing some progress in this and tha your patience is paying off. Although, its damaging what this thread would do to them as it comes with some negativity. In the end, they are about fulfilling there obligations to you as a customer.

About this, I think all that matters is the base currency and time of withdrawal. They can't back date the value based on that fact.

With this Eth pump the balance is now over 200k as the balance is in ethereum. Which is insane. Not sure if that will make any difference on payout amount or they’ll just honour the base amount of winnings

I don't think we can say $16K is a small amount lol considering many countries can live very comfortable with such amount for 1-2 years, while in developed countries you can live with such amount for around 6 months. As been mentioned above they have a limit about the withdrawal amount that they can pay and since they have stated on TOS, I don't think it's a red flag.

Previously I red tagged the account, but since they already paid $16K, I withdraw my flag until I see they don't want to pay the partial of $154K on the next month.

so that should be 16k for now? meaning there are still 154k usd that is still out to pay? if they are paying you this small amount each time then maybe you'll get all of those in Month time?
well that is at least "Late than Never" but this will not change the fact that their site has no literal funds to pay their player when got to win big winning.
this is a red flag for me towards a casino.

That's just a summary so you can't find everything there. 11.5 of the T and C is where it's mentioned https://rocketpot.io/terms/
I think that's what they are referring to. Curacao would be the license provider. Holder would be the casino to be more technical since it's considered as a separate entity if registered as a company. Owner usually represents the company so I said holder is also the owner.

That's going to be a long 3 to 4 weeks of waiting. Don't lose sleep hehe.

Perhaps, it doesn't make much sense, I'd agree, I know most casinos have a daily withdrawal limit and maximum winnings payout per game/spin in this case, but I'm sure the should be exceptions  in some certain cases, especially one like this, because I don't think it also makes so much sense If a user can make certain deposit with relative easy, for example whenever I'm on Roobet platform I do see very high stakers of sometimes over $300 - $1,000 per spin, in such case you'd easily admit such player should be able to afford deposit of 10-20k deposit a bit easier, and how terrible would it be for such player having to wait to get their winnings over a period of 10 weeks or more simply because they got lucky enough to hit a 100x multiplier.

Just like the case of OP, I think they should make bit of an exception here. 17 weeks just seem way too long, and if OP is an addicted gambler, he probably might lose a large portion of the funds before he gets paid fully, I've never had a VIP status in anyone of the casinos I've used before but I think the VIP gets a fairer treatment in terms of these withdrawal limit right ? If yes, then they could give the OP such benefit.

PS: I also check their website FAQ about withdrawals, only the minimum withdrawal is stated there and nothing is being said about the maximum withdrawal limit.
https://rocketpot.io/faq/

EDIT: I check their T&C and it's available there, the maximum is also $20K per month.


So technically OP, would have to wait for 8 months+ to get their total winnings 

Your argumentation there - as much as I d love to agree - honestly does not make any sense in this context. I am not defending Rocketpot here, it simply does not make sense though. It is absolutely normal for online casinos to have withdrawal limits, daily, weekly and monthly ones. Such a policy is standard.

That could be the case, idk, sometimes I’ve been told finance manager sometimes I’ve been told owner of casino. So who knows. I assumed licence holder as in their curaco gaming licence? Anyways out of the respect for them I’ll be patient and give them the time they need, They have paid out all the max they could so far within their withdrawal limits which says a lot and is a good sign

Now that's even more strange. I was thinking the manager is an employee handling the owner's finances and the license holder is their big boss or owner. You don't need to have good English to distinguish the two....unless they are just trying to make it look like they have a complete professional team running the casino.

Is it just me or you also find the reason for not committing to paying the full amount strange? What does the licensee holder have to do anything with this? This is bad for the casino. It really does look like they are running out of money if the finance manager have to wait for the big boss to replenish their casino funds.

I edited title to reflect amount paid so far, also added some more pics to the og post of a few of my big wins after the fruit party win for further documentation

That's nice, They are being active on their support. It will just take some time to complete all 170k winnings since they have limits. This could be a warning to players of rocketpot to gradually cashout because of the limit. This thread could serve a warning and also a promotion of rocketpot for their responsiveness.

Again congratulations, I hope this thread will be opened again for the update for full payment.

Thanks for edit. As I said it’s been positive so far and I’ve been respectful with my updates. I never complained about their withdrawal limits, just always stated the time frame it will take as I don’t think it’s appropriate locking this thread until it’s paid in full

The fact that they honoured your winnings and allowed you to withdraw up to their maximum withdrawal limit is very encouraging. You just have to wait for them to make a final decision and pay the remaining balance. I think the best course of action is to respect that and to refrain from harassing support by incessant inquiries. Yes, it may take time to withdraw the full amount, but you have no right to complain about that as you agreed to their terms when you decided to use their gambling site.

I edited your quoted post to show the image for better visibility.

Based my gambling experience.

Rare to see, the casino is limited your deposit or loss. Because, If you see these on their "FAQ" who is gonna play ? Limit the deposit can be meaning their bankroll are small so people are gonna to avoid playing in their casino in case win a big money more than their bankroll.

Good to know, they act based the FAQ. Most important things
1. They know your winning is legits, confirm by both of you.
2. Your withdraw now process based on the FAQ.

As long your withdraw is getting process by their FAQ, is good without any problem you can freely to lock and unlock thread and update only the payment each month. Just to avoid a spaming post.

I hope they'll honor the full payment, they have no reason not to, since they'd admitted that your winnings are legitimate.

The best thing you can do now is to be patient, there's no cause for alarm, at least not yet, so far they keep up with the weekly payment, even though it's going to take around 17 weeks to get the total money out(if they honor their word), but I think it's still going to be worth the wait.

My only question is that do also limit players losses to that USD 10k per week(I doubt so), or can player still make more deposit after losing USD 10k within the week ? because if they do allow it, then it's an awful policy.