Question, I would assume having a financial manager review could be a positive sign no? As a financial manager oversees the finances of the company. This could mean they’re going over potential ways to pay out? Thoughts on this? I guess it could go both ways and they could conclude that they can’t afford to pay it out so let’s not pay it out. I guess I won’t jump to any conclusions for now and I’ll await this update. Just trying to stay positive
both are a possibility but if they decided to not payout this would only ruin their reputation(at least here in the forum) especially when they already admitted that the winnings were legitimate and no foul play happened. as for the other update you posted, I guess you'll have to wait until Monday. 
Topic: Rocketpot.io refusing/delaying to pay out 170k win. AGREEMENT MADE - page 8. (Read 12084 times)
July 02, 2022, 05:31:07 AM
July 02, 2022, 04:06:48 AM
-snip-
If the min-withdraw is clearn on T&C cannot do anything.The only problem for this case, the process time of the withdraw. Even @OP only can withdraw 20K$ every month, as long the withdraw is fast like most casino promotion while they told us "Any withdraw would be process" fast.
I know that nothing can be done in this case, I just think it's ridiculous! And this situation proves it, if there's a limit on withdrawals there should be some limits on max bets too... in case the casino is working with a low bankroll they need to have some limits. Now they fall into their own trap, and their T&C looks funny... at least in my opinion!
Question, I would assume having a financial manager review could be a positive sign no? As a financial manager oversees the finances of the company. This could mean they’re going over potential ways to pay out? Thoughts on this? I guess it could go both ways and they could conclude that they can’t afford to pay it out so let’s not pay it out. I guess I won’t jump to any conclusions for now and I’ll await this update. Just trying to stay positive
I think they will pay in the end! They confirmed it's a legit win, now they just need to cash you out... they are delaying it for some reasons (lack of funds, maybe in the case of big wins there's some special financial manager review...), whatever reason it is it's a real pain in the ass for sure, especially with this amount of money!
July 02, 2022, 03:48:34 AM
Question, I would assume having a financial manager review could be a positive sign no? As a financial manager oversees the finances of the company. This could mean they’re going over potential ways to pay out? Thoughts on this? I guess it could go both ways and they could conclude that they can’t afford to pay it out so let’s not pay it out. I guess I won’t jump to any conclusions for now and I’ll await this update. Just trying to stay positive
July 02, 2022, 03:40:48 AM
UPDATE. Tried contacting support to speak with vip manager “Sofia” for an update was told she doesn’t work weekends and was also now told I’ll be updated via email and my case is being reviewed by the “financial manager”. See pic https://imgur.com/a/H049Zy2
As of now, still no payout received from rocketpot.io and they continue to delay…
As of now, still no payout received from rocketpot.io and they continue to delay…
What you can do here is to wait only and contact them periodically asking them about the progress of your case. The good thing is that they are responding to you at least and also they have not refused to help you till now.
I don't know what will be the outcome of this case but it seems that this might take some time before they come to any conclusion. Keep your finger crossed as the hope is still alive for you.
July 02, 2022, 03:27:09 AM
UPDATE. Tried contacting support to speak with vip manager “Sofia” for an update was told she doesn’t work weekends and was also now told I’ll be updated via email and my case is being reviewed by the “financial manager”. See pic https://imgur.com/a/H049Zy2
As of now, still no payout received from rocketpot.io and they continue to delay…
As of now, still no payout received from rocketpot.io and they continue to delay…
July 01, 2022, 09:52:40 PM
Ha I feel they are purposely delaying things in hoping that I actually go and use the balance to play. I will not be though, I feel like at this point there’s no point. Either I lose some of the balance or I make more taking even longer to get all the balance out following their withdrawal policy or I make so much, say 500k giving them more incentive to not pay out. So the way I see it is playing with the funds right now is a lose,lose scenario
as they are looking at your game History? then surely at least they expect you to gamble the funds but personally ? if i am in your position ? how could I dare gambling more when they are keeping delays of withdrawals?I have seen same problem in the past when the person involved because of his addiction in gambling and the long delays? he kept playing until he had lose everything and now hated that gambling site more than anything.
i used to play for some time on this site, and all the withdrawals went well, but your story is just terrible... wont use this site any more! wish you a lot of luck and the good end of this story!
we cannot compare our experiences from others because sometimes ? it is randomly chosen and sadly? it is OP that become one lol. July 01, 2022, 07:33:37 PM
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Insane withdrawal rules, this indicate that they don't have enough money to cover up the huge winnings of their gamblers
Withdrawal limit is lower compared to other casinos but I would not say it is insane. It just goes to show they know their liquidity and it's good that they are transparent about it.Insane withdrawal rules, this indicate that they don't have enough money to cover up the huge winnings of their gamblers
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and its risky for whales to put a huge amount since anything could happen as they didn't pay the whole winning amount gotten by you.
The amount of withdrawal is not the issue here. It's whether or not his winnings were legitimate and it was already confirmed that it is. It's also stated in their TOS that they have a limit so it's up to these whales to play there. 
July 01, 2022, 06:03:01 PM
Last conversation was 12 hours ago and when I was told to request the $6000 it was 24 hours before that. So total 36 hours as elapsed. They work at a different time zone CET I believe so I litterally have to be up at 1-2 am my time just to speak to Sofia. The reason I posted now is cause it’s night time for them and their “teams” are done for the day. So it’s gonna take a further 12 hours at least. Last convo with Sofia 12 hours ago was just me saying I haven’t received the $6000 yet nor got an email from the manager. She said she would ping them again and that was the end of the convo. Further contacts of live support recently to try and talk to Sofia I’m being told she’s not available. They have a 24/7 live support but that’s the only thing that’s 24/7 and their normal support doesn’t have the power to do anything. TBH their customer support isn’t the best and their email support is even worse
I'm sorry that it's taking you too long but usually, the active live chat supports are limited when it comes to their powers and they can only report it to the higher ups.But your case is already there and should have been done and processed already. Whatever is taking them long with the confirmation and release of your withdrawal, it's their problem and it's not odd because I've seen some casinos that has also done this.
I hope that your wait will be worth it and it's going to be released soon.
July 01, 2022, 05:49:32 PM
i used to play for some time on this site, and all the withdrawals went well, but your story is just terrible... wont use this site any more! wish you a lot of luck and the good end of this story!
July 01, 2022, 05:09:46 PM
Ha I feel they are purposely delaying things in hoping that I actually go and use the balance to play. I will not be though, I feel like at this point there’s no point. Either I lose some of the balance or I make more taking even longer to get all the balance out following their withdrawal policy or I make so much, say 500k giving them more incentive to not pay out. So the way I see it is playing with the funds right now is a lose,lose scenario
I understand the feeling of being left hanging and this is not only frustrating but it causes anxiety if they are going to pay, they will be going to pay right away with what they promised, so they can see a different discussion and shift to their favor, the worse thing is they will accuse you of ruining their reputation so they will have a reason not give you all your winnings, I hope I'm wrong and they will eventually pay, or they will just go down as another casino losing their reputation because they cannot pay their players.
July 01, 2022, 04:57:11 PM
I am very sorry u have to go through this..just more reason for me to play only on stake. They do not try to steal anyone's winnings. This is just disgusting.
July 01, 2022, 04:41:40 PM
Ha I feel they are purposely delaying things in hoping that I actually go and use the balance to play. I will not be though, I feel like at this point there’s no point. Either I lose some of the balance or I make more taking even longer to get all the balance out following their withdrawal policy or I make so much, say 500k giving them more incentive to not pay out. So the way I see it is playing with the funds right now is a lose,lose scenario
Many gamblers faced a situation like this, they are waiting for the withdrawal to get unlocked and while waiting they're tempted in the hope that their earnings increase or they are just tempted to play and then eventually lose everything, you are now in that scenario if this happens Rocketpot will be saved from paying you, so have the courage and do not be tempted to play at least wait to get half of your winnings, before playing.
July 01, 2022, 04:12:56 PM
Ha I feel they are purposely delaying things in hoping that I actually go and use the balance to play. I will not be though, I feel like at this point there’s no point. Either I lose some of the balance or I make more taking even longer to get all the balance out following their withdrawal policy or I make so much, say 500k giving them more incentive to not pay out. So the way I see it is playing with the funds right now is a lose,lose scenario
July 01, 2022, 03:57:34 PM
I already had a total of 4K in withdrawals earlier in the week. So according to their terms what was left on the limit was $6000 total for the week. Their limits are max 10k/week and 20k/month. So assuming they do pay out I’ll be able to receive another 10k starting next week. I will of course be posting and updating this thread with every pay out. Truth be told following the limits the balance it’s self could take longer then 8-9 months to be able to cash it all out which is a little frustrating, but I don’t care as long as they end up paying out what is rightfully mine. Hopefully that clears up your confusion
It's my first time seeing a casino that has weekly withdrawal limits of 10K. I don't know their maximum win limit, just imagine if someone or your account grew to half a million dollars. How long would he have to wait to withdraw all that amount?I think it would be 8 months if things goes smoothly. I can understand the strategy behind the withdrawal limit of a casino. They wanted to delay the withdrawal so that player can be tempted to play again and possibly lose his bankroll. It is also an anti-belly-up strategy so that casinos can continue to operate since they have a not so large fund.
My hope is that you don't wager again for now. I have seen cases of people lose all their winnings while they waited for the withdrawals or their KYC verification to be approved.
Same here, and if ever he is tempted then I hope he wins an even bigger amount. That should teach that casino a lesson
July 01, 2022, 03:43:20 PM
I already had a total of 4K in withdrawals earlier in the week. So according to their terms what was left on the limit was $6000 total for the week. Their limits are max 10k/week and 20k/month. So assuming they do pay out I’ll be able to receive another 10k starting next week. I will of course be posting and updating this thread with every pay out. Truth be told following the limits the balance it’s self could take longer then 8-9 months to be able to cash it all out which is a little frustrating, but I don’t care as long as they end up paying out what is rightfully mine. Hopefully that clears up your confusion
It's my first time seeing a casino that has weekly withdrawal limits of 10K. I don't know their maximum win limit, just imagine if someone or your account grew to half a million dollars. How long would he have to wait to withdraw all that amount? My hope is that you don't wager again for now. I have seen cases of people lose all their winnings while they waited for the withdrawals or their KYC verification to be approved.
July 01, 2022, 03:35:26 PM
UPDATE still nothing from rocketpot. Considering I was told by VIP manager “Sofia” yesterday it would be today the latest. I have now posted on the “scam” section of the forum please see https://bitcointalk.org/index.php?topic=5404841.new#new
And I will also be writing a formal complaint at askgamblers.com later today
And I will also be writing a formal complaint at askgamblers.com later today
I would suggest that you wait a little bit longer. Although the casino staff promises that withdrawals will be processed within 24 hours, the casino may not always follow through on that promise. In some cases, withdrawals are often not processed for two days or more, but I think it's worth it to wait for a few days. Of course, if you are seeking to get your money as soon as possible, you can try other options, but I personally doubt that they will be very effective.
Right now there are still positives to look upon because Rocketpot have been in contact and have stated they will allow you to withdraw but within limits of their Terms of Service. I always was under the impression it was a one-man-band so to read other names as their representatives (Sofia) is a surprise because they do not have brand name, a reputation and are not discussed widely within the gambling or crypto community but keeping that aside, I would advise you to wait until Monday morning before you post back to state they have not allowed you to withdraw the $6000.
Last conversation was 12 hours ago and when I was told to request the $6000 it was 24 hours before that. So total 36 hours as elapsed. They work at a different time zone CET I believe so I litterally have to be up at 1-2 am my time just to speak to Sofia. The reason I posted now is cause it’s night time for them and their “teams” are done for the day. So it’s gonna take a further 12 hours at least. Last convo with Sofia 12 hours ago was just me saying I haven’t received the $6000 yet nor got an email from the manager. She said she would ping them again and that was the end of the convo. Further contacts of live support recently to try and talk to Sofia I’m being told she’s not available. They have a 24/7 live support but that’s the only thing that’s 24/7 and their normal support doesn’t have the power to do anything. TBH their customer support isn’t the best and their email support is even worse
As I advised above, give it a couple of days more then post back to let us know what happened. On a slightly different note, I am posting the images you added earlier in the thread to make it easier for all to see:
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July 01, 2022, 03:27:27 PM
Normally I would agree, but actions speak louder than words. This is life changing money for not only me, but my family and friends around me. Until I receive any payout, I will continue to press forward. I’m sure you would do the same if you were in my shoes
Have you received any email from them about the withdrawal? This has been a day of being delay right? It's a fair thing to write a scam accusation to them, but it's not that big serious for a 1 day delayed withdrawal, though it is really an issue. My input for you is that, you might want to wait more hours and probably up your issue to their representatives every couple of hours. I hope them to process your withdrawal very soon.
Last conversation was 12 hours ago and when I was told to request the $6000 it was 24 hours before that. So total 36 hours as elapsed. They work at a different time zone CET I believe so I litterally have to be up at 1-2 am my time just to speak to Sofia. The reason I posted now is cause it’s night time for them and their “teams” are done for the day. So it’s gonna take a further 12 hours at least. Last convo with Sofia 12 hours ago was just me saying I haven’t received the $6000 yet nor got an email from the manager. She said she would ping them again and that was the end of the convo. Further contacts of live support recently to try and talk to Sofia I’m being told she’s not available. They have a 24/7 live support but that’s the only thing that’s 24/7 and their normal support doesn’t have the power to do anything. TBH their customer support isn’t the best and their email support is even worse
July 01, 2022, 03:17:25 PM
Normally I would agree, but actions speak louder than words. This is life changing money for not only me, but my family and friends around me. Until I receive any payout, I will continue to press forward. I’m sure you would do the same if you were in my shoes
Have you received any email from them about the withdrawal? This has been a day of being delay right? It's a fair thing to write a scam accusation to them, but it's not that big serious for a 1 day delayed withdrawal, though it is really an issue. My input for you is that, you might want to wait more hours and probably up your issue to their representatives every couple of hours. I hope them to process your withdrawal very soon.
July 01, 2022, 03:09:28 PM
UPDATE still nothing from rocketpot. Considering I was told by VIP manager “Sofia” yesterday it would be today the latest. I have now posted on the “scam” section of the forum please see https://bitcointalk.org/index.php?topic=5404841.new#new
And I will also be writing a formal complaint at askgamblers.com later today
And I will also be writing a formal complaint at askgamblers.com later today
I would suggest that you wait a little bit longer. Although the casino staff promises that withdrawals will be processed within 24 hours, the casino may not always follow through on that promise. In some cases, withdrawals are often not processed for two days or more, but I think it's worth it to wait for a few days. Of course, if you are seeking to get your money as soon as possible, you can try other options, but I personally doubt that they will be very effective.
Normally I would agree, but actions speak louder than words. This is life changing money for not only me, but my family and friends around me. Until I receive any payout, I will continue to press forward. I’m sure you would do the same if you were in my shoes
July 01, 2022, 02:56:49 PM
UPDATE still nothing from rocketpot. Considering I was told by VIP manager “Sofia” yesterday it would be today the latest. I have now posted on the “scam” section of the forum please see https://bitcointalk.org/index.php?topic=5404841.new#new
And I will also be writing a formal complaint at askgamblers.com later today
And I will also be writing a formal complaint at askgamblers.com later today
I would suggest that you wait a little bit longer. Although the casino staff promises that withdrawals will be processed within 24 hours, the casino may not always follow through on that promise. In some cases, withdrawals are often not processed for two days or more, but I think it's worth it to wait for a few days. Of course, if you are seeking to get your money as soon as possible, you can try other options, but I personally doubt that they will be very effective.
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