What, if any attempts have been made at resolving the problem using kncminer's technical support, and what answers have we had?
I would still like an answer to this. Worker 4 would be a much more re-saleable proposition if restored to working order.
Topic: Round 15/16 KnC Jupiter, DZ MC. Please move comments and ?s to this thread. Thx. - page 4. (Read 14686 times)
February 14, 2014, 08:08:23 AM
I would still like an answer to this. Worker 4 would be a much more re-saleable proposition if restored to working order.
February 13, 2014, 01:27:31 PM
as of 4:30am EST Workers 1 and 4 are down.
Could someone please tell us who gets the alert when they are not hashing? (assuming there IS an alert...)
Also could someone please answer this question in the context of the new hosting? I get that there is network redundancy, UPS units, generators, AC etc. (all of which was promised to us at the current hosting facility), but none of that really helps much with a fickle or problematic miner. I would like to know what the response time is once a tech gets an alert on a miner not hashing. What is the SLA for issues that require a reboot or hands on interaction?Could someone please tell us who gets the alert when they are not hashing? (assuming there IS an alert...)
Given the current difficulty, the entire group of 4 miners is only hashing at around .5 BTC a day, but that is still ~$13.00 per hour that is lost and it adds up pretty quick.
February 13, 2014, 01:21:09 PM
Can you give us the schedule? When will the miners be taken offline and shipped?
How are they being shipped and by what service level? (FedEx Standard overnight, FedEx 2 day etc.)
How are they being shipped and by what service level? (FedEx Standard overnight, FedEx 2 day etc.)
February 13, 2014, 12:52:26 PM
R15/16 Update: As mentioned earlier in this thread, these Jupiters have been finicky (and still continue to be problematic).
I apologize for the inconvenience but Miner Hosting LLC has decided to ship these Jupiters to another vetted miner hosting facility in the US. They will be hosted at a DZMC vetted miner facility, with our 4th vetted miner host at a top notch hosting facility.
At the end of the month: DZMC veteran member thyatis will be taking over the hosting for these Jupiters in Florida. He has prior experience with a variety of different miners.
His setup includes:
- 120V or 220V power
- Triple network redundancy
- APC UPS units capable of 8 hours of backup time for 6 Jupiters
- Gas generators for longer outages
- Dedicated air conditioning for the miners
To compensate DZMC members for downtime during shipping and setup, on hand miners from other mfgs. will be substituted as equivalent hashrate until the Jupiters are up and running again in Florida. BTC earned from this be sent to thyatis, who will be handling payouts after some training, as part of the 1st thru 15th payout.
Please refer questions for miner in Florida. to DZMC vetted Miner Host: thyatis.
Thanks.
EDIT: Thomas will still be handling miner payouts.
Downtime will be compensated by sending BTC that would have been earned while they are down to the payout address.I apologize for the inconvenience but Miner Hosting LLC has decided to ship these Jupiters to another vetted miner hosting facility in the US. They will be hosted at a DZMC vetted miner facility, with our 4th vetted miner host at a top notch hosting facility.
At the end of the month: DZMC veteran member thyatis will be taking over the hosting for these Jupiters in Florida. He has prior experience with a variety of different miners.
His setup includes:
- 120V or 220V power
- Triple network redundancy
- APC UPS units capable of 8 hours of backup time for 6 Jupiters
- Gas generators for longer outages
- Dedicated air conditioning for the miners
Please refer questions for miner in Florida. to DZMC vetted Miner Host: thyatis.
Thanks.
EDIT: Thomas will still be handling miner payouts.
And that BTC will be sent as soon as thyatis confirms he has them back up and running.
February 13, 2014, 12:02:54 PM
R15/16 Update: As mentioned earlier in this thread, these Jupiters have been finicky (and still continue to be problematic).
I apologize for the inconvenience but Miner Hosting LLC has decided to ship these Jupiters to another vetted miner hosting facility in the US. They will be hosted at a DZMC vetted miner facility, with our 4th vetted miner host at a top notch hosting facility.
At the end of the month: DZMC veteran member thyatis will be taking over the hosting for these Jupiters in Florida. He has prior experience with a variety of different miners.
His setup includes:
- 120V or 220V power
- Triple network redundancy
- APC UPS units capable of 8 hours of backup time for 6 Jupiters
- Gas generators for longer outages
- Dedicated air conditioning for the miners
To compensate DZMC members for downtime during shipping and setup, on hand miners from other mfgs. will be substituted as equivalent hashrate until the Jupiters are up and running again in Florida. BTC earned from this be sent to thyatis, who will be handling payouts after some training, as part of the 1st thru 15th payout.
Please refer questions for miner in Florida. to DZMC vetted Miner Host: thyatis.
Thanks.
EDIT: Thomas will still be handling miner payouts.
Downtime will be compensated by sending BTC that would have been earned while they are down to the payout address. I apologize for the inconvenience but Miner Hosting LLC has decided to ship these Jupiters to another vetted miner hosting facility in the US. They will be hosted at a DZMC vetted miner facility, with our 4th vetted miner host at a top notch hosting facility.
At the end of the month: DZMC veteran member thyatis will be taking over the hosting for these Jupiters in Florida. He has prior experience with a variety of different miners.
His setup includes:
- 120V or 220V power
- Triple network redundancy
- APC UPS units capable of 8 hours of backup time for 6 Jupiters
- Gas generators for longer outages
- Dedicated air conditioning for the miners
Please refer questions for miner in Florida. to DZMC vetted Miner Host: thyatis.
Thanks.
EDIT: Thomas will still be handling miner payouts.
February 13, 2014, 05:34:29 AM
as of 4:30am EST Workers 1 and 4 are down.
Could someone please tell us who gets the alert when they are not hashing? (assuming there IS an alert...)
Could someone please tell us who gets the alert when they are not hashing? (assuming there IS an alert...)
February 12, 2014, 08:53:15 AM
Thank you for addressing the issues, bringing all 4 workers on line. We are just 28% from making ROI. Please keep up your efforts on running this GB to success.
February 11, 2014, 05:30:53 PM
All 4 workers are down:
WORKER 1 HASH RATE 0 Gh/s
WORKER 2 HASH RATE 0 Gh/s
WORKER 3 HASH RATE 0 Gh/s
WORKER 4 HASH RATE 0 Gh/s
WORKER 1 HASH RATE 0 Gh/s
WORKER 2 HASH RATE 0 Gh/s
WORKER 3 HASH RATE 0 Gh/s
WORKER 4 HASH RATE 0 Gh/s
They're back again
February 11, 2014, 05:26:21 AM
All 4 workers are down:
WORKER 1 HASH RATE 0 Gh/s
WORKER 2 HASH RATE 0 Gh/s
WORKER 3 HASH RATE 0 Gh/s
WORKER 4 HASH RATE 0 Gh/s
WORKER 1 HASH RATE 0 Gh/s
WORKER 2 HASH RATE 0 Gh/s
WORKER 3 HASH RATE 0 Gh/s
WORKER 4 HASH RATE 0 Gh/s
February 11, 2014, 03:30:54 AM
Worker 1 Hash Rate 710.407 Gh/s
Worker 2 Hash Rate 672.535 Gh/s
Worker 3 Hash Rate 679.254 Gh/s
Worker 4 Hash Rate 510.051 Gh/s
Last Update: 14 minutes ago | plugin by mootinator
Worker 2 Hash Rate 672.535 Gh/s
Worker 3 Hash Rate 679.254 Gh/s
Worker 4 Hash Rate 510.051 Gh/s
Last Update: 14 minutes ago | plugin by mootinator
snip
What, if any attempts have been made at resolving the problem using kncminer's technical support, and what answers have we had?
What, if any attempts have been made at resolving the problem using kncminer's technical support, and what answers have we had?
February 09, 2014, 06:58:29 PM
Worker 4 is broken, its showing that its hashing but it isn't, every attempt to restart it shows the same thing it turns on its hashing, we check the monitor and BTCGuild and it shows its down.
What, if any attempts have been made at resolving the problem using kncminer's technical support, and what answers have we had?
February 09, 2014, 12:56:21 PM
As we have said before we have staff and worker 4 shows that its hashing.
We have attempted to restart it multiple times.
We have attempted to restart it multiple times.
If you show it hashing on your end and the plugin is just broken on your website for the last 60 hours, why would you even attempt to restart it?
February 09, 2014, 12:55:16 PM
As we have said before we have staff and worker 4 shows that its hashing.
We have attempted to restart it multiple times.
We have attempted to restart it multiple times.
If you show it hashing on your end and the plugin is just broken on your website for the last 60 hours, why would you even attempt to restart it?
February 09, 2014, 12:53:18 PM
As we have said before we have staff and worker 4 shows that its hashing.
We have attempted to restart it multiple times.
We have attempted to restart it multiple times.
February 09, 2014, 12:40:24 PM
Bump again, please fix worker #4 guys! You state you have a staff now, why are they not monitoring anything? 
February 09, 2014, 10:28:33 AM
Any update on worker #4? I have been checking every hour or so. It did not come online for two days now. We are inching closer to ROI and a gentle push may help. Thanks.
February 08, 2014, 07:41:00 PM
Can someone restart worker 4 please? It's been down for two days. Thank you.
bump
and we really must sell these now
February 08, 2014, 07:46:21 AM
Can someone restart worker 4 please? It's been down for two days. Thank you.
oh thanks BorisAlt, I hadn't even noticed. hard to keep up with all the rounds, let alone everything else.
that worker4 has been lazy like in the 4 hundreds mostly since idk when
February 07, 2014, 11:39:43 PM
Can someone restart worker 4 please? It's been down for two days. Thank you.
February 04, 2014, 05:25:39 AM
Quote
Nobody from Minersource is actually providing any support via email. I made an email enquiry two days ago as Matt had asked. He got my email and wrote me back saying that my enquiry would be forwarded to the head of Minersource support. And nobody answered in two business days regarding my order. How is it supposed to work at all? If wires are checked twise daily then someone should have answered. It looks like nobody cares. But keep in mind that laws are realy strict in the US. We are not playing games. I start my day by checking my account for the status of my order. Every single day for two weeks. It is annoying. It causes moral harm if you want.
My second order wire has finally been found and porocessed. But problems have not yet gone (actually became even worse). Now my first order has changed its status from "Paid" back to "Balance Due". It is more expensive order with more items bought and it has better priority. Matt said it happened because of a bug (wrond discount processing). I aksed to fix the issue but again - no answer in several business days. At the time delivery starts, nobody will remember the story and my order might be skipped. Can anyone finally set both my orders to Paid status??? Jump to: