My issue was resolved... after many phone calls, twitter messages, one support ticket, facebook messages and posts, and forum posts. I suggest anyone that has a problem to email
[email protected] ... It seems he is in charge and has the ability to make financial transactions within the company. For what it's worth, he was very nice on the phone and emphasized he was working on improving customer support. More FWIW... it seems this site is not a scam site, but is just somewhat mismanaged and under staffed.
I will remove my prior posts/tweets/facebook posts as promised.
Thank you coins-e.com for clearing this up.
What # did you call?
Btw - I'm pretty sure what they are doing is taking peoples coins. Then when people complain they ignore them unless they are very persistent. At a certain point they will start paying back some (or in some cases all coins). However, for everyone else that was unfortunate to not follow-up they just keep the coins. This is classic gox'ing, except on a much smaller scale.
I can't remember as that was a long time ago. I did some investigation into the site and found its previous owner who is involved at a new start up. I then posted things on his page via social media stating he was a scammer and to give me back my money. He got in contact with me and explained he had sold the business to Saif and gave me his contact information including his phone number. I then called Saif and he fixed the problem rather quickly. Unfortunately, I have since deleted my twitter account so those messages are no longer available. I will post what I remember though.
Since it appears he's still selectively scamming people, I will dox him. This is the "Saif" I referred to in my posts:
Saif Altimimi
https://www.facebook.com/altimimihttps://twitter.com/AlltimsThat twitter account doesn't exist anymore, and neither does that facebook account. He obviously closed them as soon as people started making comments on them about him not processing coins-e withdrawals.
This user who claims to be Saif Altimimi denies he's the coins-e owner and claims it's owned by a twitter user called vigsun.
Hey guys,
Saif Altimimi here. I'm not the owner of Coins-e - I don't actually have much access to the backend. I was involved as a potential investor/acquirer as the owner was interested in off loading it. I'm still doing due diligence on the business and of course this is a serious concern. I have taken a look briefly at the business and funds do not seem to be missing... the company right now seriously lacks dev resources and part of my involvement was to assist with this. I've been getting a flood of tweets -
if you want to contact the real owner you can tweet him here. He's based in ottawa and working on the Bitaccess ATMs.
https://twitter.com/vigsunhttp://www.vigneshsundaresan.com/You can keep tweeting me but there really is nothing I can do.. I've forwarded all your concerns to Vignesh and am waiting a reply. I will keep you guys notified on the status but there is no need to worry in regards to missing funds - coins-e does not operate on a fractional reserve and all user funds are still deposited (to my limited knowledge).
Edit: more info on reddit after googling -
http://www.reddit.com/r/dogecoin/comments/1v1ec1/ama_request_someone_from_coinse/Vigsun's first tweet says "Verifying myself: My Bitcoin username is vignesh", so he's involved in crypto
https://twitter.com/vigsun/status/482690996241580032Contacting the vigsun twitter account might be worth a shot.
