Topic: [SCAM] Sportsbet.io seized my profits - page 8. (Read 3065 times)

to be fair that was like 4 months ago , not sure what was happening at that time but probably in a response to a scammer who made tons of drama in the past ( no idea what was it tho )

of course anyone can question any site any time when there are valid reasons of doing so.

I assume people are getting paid for giving them propaganda, am I wrong?

Wtf is this? Isn't he the sig campaign manager of this casino? How can somebody right in the mind  say something like this especially when he is in this position lol instant distrust.

edit: I see that rating is from 4 months ago. My thoughts about it still  not changed. It stinks.

1. What was Veriff's report result? Positive or negative.
2. Have you found is documents to match with someone else?
3. Have you found the face on the selfie mismatch with the face on the IDs?
4. Have you found the documents are counterfeited?

Please use yes/no to your answers for 2, 3, 4.

This has gone too far.

You are directly point it to me and some others who are looking for answers.

Are you saying/suggesting not to question sportsbet? If so then why?

Unable to even get their facts straight and provide a proper statement.

Just embarassing.

sportsbet.io's explanation of last events is a complete joke.

It is like it was written by a random forum shill instead of the official representative of the casino.

Be straight, address the issues, post the proofs and everybody will be content.

Do not Turn this into a "there are things you people don't know about" kinda conspiracy theory. (That's our job :d)

Just tell us what it is otherwise shut up.

Steve, clearly Sportsbet believe they are right and under their ToS they might well be but there is a major problem here. In many cases of allegations against Sportsbet they are withholding tiny amounts of funds which are actual wins and returning deposits providing the customer has not already won by breaching Sportsbet ToS.

As matter of principle I would always stand by any organisation that would take a stand as their own matter of principle which clearly Sportsbet are doing with these recent accusations but when the amount is so tiny is it not better to simply pay the amount and then close the account of that customer?

It would at least save all this flurry of negative publicity that Sportsbet has been getting recently. Is that a price worth paying over matter of principle that bring so much negative press?

Here is what a critically-thinking unbiased person is likely to conclude from your statement:

"pointed out on the forum" - hearsay. Does Sportsbet stand by that accusation and if not - why is it even here in a rebuttal of a customer complaint?

"situations are arising at the moment in regards to Ukrainian and Russian Table tennis" - the situation seems to be that Sportsbet offers those markets, takes bets on them, then reverses those bets.

"This is no coincidence" - possibly, but given that Sportsbet is in control of the aforementioned "situations", it seems more like a systemic deficiency on Sportsbet's part than what you probably had in mind.

"potential motives" - speculation. Spell it out and put Sportsbet's name on it, otherwise it sounds like an underhanded attempt to discredit a customer.

It looks like a messed up statement with mixed responses for the latest complaints against them, because neither I am Russian, nor I had a gambling addiction and never I was accused of some kind of bs involving these table tennis matches.

Their statements keep on being empty. No clarifications or justifications on specific issues. And yet, there is no mentioning to the alleged multiaccounting accusations.

I believe they are not even able to deal with that many complaints at the same time.

It is not easy to hide the truth.

Ok, someone place large bet in casino, wins, casino calls them "addicted gambler" and seize their funds because they didn't do it for entertainment. What is this, a porn site?

During the last 2 days, I have sent several emails to your security department requesting the reimbursement of my profits, and so far, I have not even received a reply, not a single clarification.

Then you claim "our processes for checking and communicating with players are robust and we’re confident in them", absolute hogwash.

Maybe I will not recover my funds, but Karma will pay back, eventually. 

Not to change the subject of this thread but I think this last part of Sportsbet.io’s reply might be hinting towards this responsible gambling thread of huge losses https://bitcointalksearch.org/topic/m.54903210 :/, not that vigilant it seems!

But looks like sportsbet.io are the target of some Russian table tennis scam? Not implying OP is part of it but I see between the lines that is their suspicion

And maybe some innocent users are the subject of their investigations and possibly being falsely punished for it

Excuse me Steve, but what patterns are you talking about? All pattern I see is that SB accepted bunch of bets and now is accusing random people of multiaccounting and some illegal shit:

You offered match so players can bet, they did and you call it illegitimate win, I am pretty sure everyone here would like to see some proofs of that "illegitimate win".

Did player pass Veriff? It's simple yes - no question.

Sorry but your response is full on nonsense.

FIRST, Veriff stated "Successfully Verified", nothing about "accepted", "uploaded" or "uploaded successfully", as you are mentioning. Also, as I have already said, I even sent you extra docs. that were not asked, such a selfie of myself, holding my passport and a paper with my username written on it (I was already reading MANY of the complains around the internet and I was trying to make sure you could not deny that my KYC was successful).

You say that you do not solely make your final decision on the KYC resolution, but then why everyone is asked to go through the same exact stages? Why are your automated emails being sent on the same generic order? There is not a specific decision to be made here, you are only making random players to go through your sole and odd harrassment, and at the end you ALWAYS keep no less than the player's profits.

SECOND, I have never received proper communication, assistance or information from you. This must be clear, I sent you many emails and I was NEVER answered to any of my specific questions. You based your "assistance" on sending me a single automated reply on a 24-48h basis. Moreover, you have not discussed anything else than what is seen on the emails that I have publicly shared. These are exact to the emails shared on several other complaints against you, what are you suggesting you discussed with me? In short, nothing, your claims are ridiculous.

After so many days of shitty assistance, I even opened this account on bitcointalk to reach out to you in private and your replies were all the same, like " I will check it" and "they will reply to you asap", nothing else.

In addition, when I was seeing the "great" treatment received by email, I seeked help on the live chat, and they NEVER gave me any assistance, but instead kept on giving more automated messages like "be patient, they will reply you asap", "if you have any issue, send them an email", etc.

THIRD, I would like to remind you that we have been going through very hard times this year, and we have gone through several months on which any top sports leagues were having matches.

Nonetheless, table tennis was playing, and I am not going to lie, I have never played on these matches before, but I gave it a try and it was fun enough as to keep on doing it (also, I am not Russian/Ukrainian, I do not know if you are trying to say so). If La Liga, ATP, NHL, Premier League,... were playing at the time I am able to bet on live sports, I would be more than happy to place bets on their matches too!

Isn't it allowed to play on live Table Tennis? I will empathize that I have never played on your site before and on Monday, July 27th, I gave sportsbet.io a try. At the time there were specific table tennis leagues playing, some of which with better markets than others, so here I go. What is wrong with that? I do not mind the leagues, Russian, Turkish, German or Chinese,.. again, what are you trying to say here? (NONE OF YOUR EXPLANATIONS HAVE NEVER EVER BEEN MENTIONED TO ME BEFORE).

FOURTH, you are saying that if you detect a "illegitimate win",... really? Which one? I posted all my bets, you can expose it here! I dont care! Because there is none, all these are legitimate! You are making up too many excuses regarding my complaint, but you can not escape responsability to expose the truth.

You seized my profits for your on please, as if I was suspected from the so called "multiaccounting", the balance should be returned as it was when it was frozen, nothing less, you can shut the account if you like, but you can not be stealing players funds like this (how many cases like mine around??). If I had lost my deposits, my funds would not move from your pocket and multiaccounting would have never been mentioned.

In short, I believe all you have said are pure made up excuses because I do not even think your "famous" securiry department can even give you a valid reason about why they stole my funds.

▪︎The funds belong to me so, kindly, give them back to me.

Therefore, I would like to ask you to kindly and honestly justify publicly why lately so many players are having the exact same issue with you.

I am looking forward for your reply.

THANK YOU.

Hi guys,
In relation to this, the matter has been discussed several times via email with the player. We won't be revealing the content of the email publicly, this is for the player to share only if they choose to do so.

We have multiple levels of checks put in place at different points of the player's journey with us. We are in contact with the player at certain stages to clarify situations that may arise due to our checks.

It has been pointed out on the forum that a lot of situations are arising at the moment in regards to Ukrainian and Russian Table tennis. This is no coincidence. As always, we urge all forum users to think critically about such patterns and the potential motives behind them.

As for veriff, all veriff is an online personal ID verification service, and when you submit your documents properly, it says “accepted” - this is only the case that the documents have been uploaded correctly. Veriff does not make the decision on any matter related to our sportsbook. The information is then provided to our team and we make the FINAL decision on the account matters based on all information in front of us, NOT SOLELY on the KYC efforts.

In regards to the player's claim about "never received proper information" from us, this is just plain and simple untrue. Our processes for checking and communicating with players are robust and we’re confident in them.

Added to this, bringing up cases in the past from 2017 to give some sort of credibility to a current case is just  grasping at straws here.

If we suspect and issues we gather all information required to make a business decision and then choose the course of action. We payout true and legitimate winnings on a minute by minute basis. For those who have been with us, you would have seen this to be the case on all occasions for several years.

So please understand if we need to take action if we identify the a case to be an illegitimate win - as do all sportsbooks in the industry.

The deposit, in this case, has been returned to the player.. (0.4279btc) and the account shall remain shut. The player has left with the amount of BTC they started with.

I’d like to take this time to reinforce and remind all players to gamble responsibly in these current uncertain times.

There are some very concerning quotes here and we take them very seriously.  Betting is a form of entertainment and we certainly would never want a player to be in any distress from betting. We have processes in place to help players and will always be vigilant in seeing these through.

thank you and regards,

Steve,
Sportbset.io

They are turning over millions of USD$ per year so in my opinion there is no chance of an exit-strategy going by Sportsbet.

I don't think the UK would give a damn about the government of Curaçao and their laws.

But these are only assumptions.

Maybe sportsbet.io are just assholes. That's a possibility too.

Absolutely.

In fact, I would not be sharing my personal data to them if I knew it was going to be useless, as being a successful KYC or not, their final decision would end up being the same.

Actually, I am quiet confused on why they request all that sensitive information.

Being allowed to register, deposit and play, in a matter of seconds, but having this many problems when you try to withdraw, it is somethig that really bothers me.

I agree on the timing issue.

If you ask for KYC, and then it fails you should know why.

Since the KYC process is handled by Veriff, which should be a trusted third party in the matter, the customer should just have the answer from Veriff regarding the KYC.

If SP does externalize the KYC, both parties should receive the answer from the third party regarding said KYC.

If KYC passes, no ground to block account, or SP should've done it in the first place and not use the KYC as a pretense.

I wonder why all this Veriff thing and all the docs. requested by Sportsbet.io if later on they excuse themselves as "your KYC failed" to do whatever they please.

Will see,.. anyway, thanks.