FLAG CREATED: https://bitcointalk.org/index.php?action=trust;flag=2203WHAT HAPPENED: Last July 27th (Monday), Sportsbet.io froze my account by the time I attempted to withdraw, and after sending them several emails and having waited for several hours, I was asked to send some documents for KYC.
I sent the requested documents immediately, I even sent
extra documents that they did not request (like a selfie of myself holding my passport and a paper with my username written on it), just to make sure they could not have the excuse to say that I had failed the KYC and could not return my funds (I was already reading complains on this forum).
Then, on July 28th, I was requested to undergo a Veriff KYC process, which I did and was stated on the App to be
successful. But yet, they did not unlock my funds as I had expected, and on July 29th, I received another email on which I was accused of multiaccounting. My reply to those accusations were simple, I denied having created other accounts as I only created and used an account since the moment I started playing on their site.
On the following day, July 30th, I was given several usernames and I was asked if these sounded familiar, however, I firmly defended myself because I had zero involvements with those accounts. I was not given proper evidence justifying their accusations, not even adequate communication.
After that, I did not receive more emails from them. My funds were locked on their site and I was not receiving proper assistance/communication from their part.
Finally, yesterday (4 days since their last reply) I received an email from them.
First, they said that my KYC was unsuccessful because I broke their T&C, which it is absolutely false, because as I said numerous times, I was not multiaccounting. I even provided additional, clear and more specific, documents, to make it easier for them to properly verify me (also suggesting to sign the wallet I used to make the deposits). How could they say that my KYC was not successful? That's unexcusable to say I failed KYC after having sent that many documents, and always, of course,
zero evidences, justifications or clarifications.
And second, I was offered the refund of my deposit (0.4279btc), only. They were not going to refund the whole account balance I had at the time they froze it (0.448 btc). The difference is really small, I had small profits (21 mBTC) but it does not matter, I won those funds legitimally and so they belong to me. If I had lost my deposit, nothing would have been returned, therefore, it is not fair from them to make excuses as to randomly froze accounts, for suspicions of "multiaccounting", taking more than a week to give solutions and then, confiscate funds. As I have already mentioned, I was not even given proof, all I received were automated messages.
I have seen the exact same emails on several other complains with only usernames and amounts edited, which provides enough evidence as to determine these are automated messages (for example,
https://bitcointalksearch.org/topic/scam-sportsbetio-withholding-funds-5263445 or
https://bitcointalksearch.org/topic/scam-sportsbetio-withholding-funds-from-24072020-5266016 among dozens of other reports).
Today, they sent the deposit back to me, but they did not reply to any of my emails asking for explanations and for the refund of all the funds I had in my account. Actually, they have been ignoring me since the first day, and I was even blocked from the Live Chat Support after asking them to transfer me to another agent after seeing their non-stop of sending me automated messages.
This week has been a horrible experience, stress and anxiety followed by sleepless nights, waiting for a solution to put an end on this issue, as I was feeling my funds were being stolen. But yet, they ignored all my emails as neither I have received any specific answer (only automated messages that can be found on several other complains throughout the internet), nor a single clarification.
I have never received proper communication, which I deserve as a costumer.Those profits belong to me, I did nothing wrong as to obtain them and I did not break any of their T&C, so I want to recover my whole balance. Even if it was only a cent, it would still be FULLY legitimate funds, therefore still belonging to me and demandable.
I did nothing wrong and this whole week has been a nightmare, experience which I do not deserve at all and I can not forgive.
What have brought me the biggest concern is to seeing
SO MANY cases against this site, mostly on bitcointalk.org, I could have never imagined that I was giving my trust on a site with such complains.
SCAMMERS PROFILE LINK: https://bitcointalksearch.org/user/sportsbetio-832366LINKS FOR REFERENCE: https://bitcointalksearch.org/topic/scam-sportsbetio-seized-my-profits-5266626 https://bitcointalksearch.org/topic/scam-sportsbetio-withholding-funds-5263445https://bitcointalksearch.org/topic/scam-sportsbetio-withholding-funds-from-24072020-5266016https://bitcointalksearch.org/topic/sportsbetio-fraud-5189479https://bitcointalksearch.org/topic/sportsbetio-scam-beware-2482179https://bitcointalksearch.org/topic/sportsbetio-scam-stealing-money-2461108https://bitcointalksearch.org/topic/sportsbetio-sports-bet-io-scammed-me-for-150k-usd-5180294https://bitcointalksearch.org/topic/215-btc-taken-by-sportsbetio-1863248https://bitcointalksearch.org/topic/attention-bitcoin-casino-scam-sportsbetio-bitcasinoio-5130400https://bitcointalksearch.org/topic/sportsbetio-scamming-4516396AMOUNT REFUNDED: 427 mBTC
AMOUNT SCAMMED: 21 mBTC (~200€)
PAYMENT METHOD: BITCOIN
PROOF OF PAYMENT: https://www.blockchain.com/btc/tx/ca0bc25255ab15a24f63d33a9a55884cc099ecc473d1983639f2a0c6ae18b46fhttps://www.blockchain.com/btc/tx/c244a0878d0afb74c56033edf0dc6b3e9487db7fd971c612c94c083c8b511ce3https://imgur.com/a/YrQmBDKPM/CHAT LOGS: https://imgur.com/a/SzBki8rhttps://imgur.com/a/9U2Moddhttps://imgur.com/a/fIdcITchttps://imgur.com/a/6t64yqshttps://imgur.com/a/A3kO83Z- chat on which I was blocked:
https://imgur.com/a/IXQVPJbhttps://imgur.com/a/opfDJb3https://imgur.com/a/NUZdnsxhttps://imgur.com/a/ft2IfAXhttps://imgur.com/a/tsrPe6Shttps://imgur.com/a/DVfCciyNeither I was too repetitive nor I used abusive language, I just wanted to confirm whether that specific department worked on weekends and if there was any update on my case (on the previous chat I was told that there could be an update after 48h).
This kind of costumer care is totally unacceptable. I believe the agent blocked me as to avoid any negative feedback from my part once the chat was closed, as the first couple of days I had had other chats on which I was really concerned and stressed, but then I was never blocked.
BETS: https://imgur.com/a/5QuHTkChttps://imgur.com/a/RGL7FLRhttps://imgur.com/a/SA3GrsGhttps://imgur.com/a/YT5qhOshttps://imgur.com/a/imnNX7zhttps://imgur.com/a/wzssreNhttps://imgur.com/a/WZ9p5nDhttps://imgur.com/a/BifNir0https://imgur.com/a/P5MSZQahttps://imgur.com/a/bb3jzvJhttps://imgur.com/a/T0LNO8Xhttps://imgur.com/a/9ef5BUrhttps://imgur.com/a/1eEAvYWhttps://imgur.com/a/eUcvjmKhttps://imgur.com/a/mV9hnsBADDITIONAL NOTES: Only by typing ''
sportsbet.io scam'' on google, you find dozens of complains, and many of them having a case similar to mine.
The many people reporting them is not coincidence, it is evidence speaking by itself.
https://www.google.com/search?source=hp&ei=1HgpX5DLCKGwmAW_pLXQDA&q=sportsbet.io+scam&oq=sportsbet.io+scam&gs_lcp=CgZwc3ktYWIQAzoCCAA6BAgAEAo6BggAEBYQHlAiWPETYKYXaABwAHgBgAGMAYgBzQmSAQM3LjWYAQCgAQGqAQdnd3Mtd2l6&sclient=psy-ab&ved=0ahUKEwiQhcz_6IHrAhUhGKYKHT9SDcoQ4dUDCAY&uact=5
