Another thing to add, when it takes a player this long to get all their documents together, they are normally guilty of wrongdoing. When you are honest, it's fairly easy to get documents needed in a short period of time.
This is April 12 over at AG
ok i went to my bank and they gave me a bank letter confirming that account number belongs to me. they cannot add the name on the bank statement because it is not part of the format
Possible situation, that OP is guilty of wrongdoing, but he needed a lot of time to get all of his document together were [inferred from his explanation] more to a series of unfortunate events [I guess bad luck do happens?]. He initially can't provide utility bill because it is not under his name, took them a while to get through the proof of address, and they seems to finally get through it. And now, phase 4, SoW, he is once again meet with difficulties because his bank [as per the statement you quote yourself] can't provide the format Stake wanted.
I think if any of OP's explanations for his invalid documents are lies [the needs of notary, unsupported format, and the likes], CG and AG will point it out, as those arbitrator will [I somewhat believe] check the validity of his statement and will points out if the statement are false.
Apparently, they don't even bother to wait till the last second to reply anymore, sadly. KosherMania has posted a message on April 12th at AskGamblers, but Stake representative has failed to reply within the 96 hours timeframe(ie 4 calendar days). So the case should have been closed and tagged as "Unresolved", and casino's rating downgraded accordingly. But Stake's representative seems to have made a request in order to reopen the case and AG has accepted it. I don't know if KosherMania is OK with that, but it shows a very low involvement from the casino in resolving the case, at least.
Dear all,
This complaint has been reopened as per Stake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
https://www.askgamblers.com/casino-complaints/stake-casino-stake-will-not-verify-me-for-a-long-timeFor this, I think it's actually "works in OP's favor". If AG simply closed the case and lowered Stake's rating, OP can say good bye to his fund. Sure, Stake's ranking got lower, but they can get it back up with other solved issues, while OP will forever be parted with USD 12,000.