correct, i have sent around 7 or 8 documents total. ONE of the visa statements simply had my balance covered up but everything else was visible. the rest of the documents were shown in their entirety. the utility bill was not in my name but the support told me that was fine and to send it in. now they use it against me publicly.
that makes me weary about exhausting the bank letter avenue. they clearly say the bank letter must be signed and stamped, when i send documents i send them and follow all of their rules to avoid any problems.i don’t want to knowingly send documents that are not following their rules because as you can see they use that against me and distort the situation to make me look irresponsible.
they never addressed why around 5 other documents were denied. they only addressed the ones with clear errors and blew the errors out of proportion.if i send a document with clear error (not signed and stamped) they will begin to focus on that for the next month.
i want focus on my most recent documents that match all of their criteria.
Topic: STAKE IS SCAM ($12,000) - page 5. (Read 2197 times)
I just read the latest open-for-public posts on CG. I understand correctly that the purpose you tried to achieve by sending them an unopened envelope from your bank is to prove that the bank issues a letter to your name? Do you provide another image with the content of the letter being on display?
Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?
I gave a look and they did not mention any stamp or signature requirement
[Image snip]
Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?
I gave a look and they did not mention any stamp or signature requirement
[Image snip]
yes i provided another image with the content on the letter of the other side of it. i have sent an overwhelming amount of documents that have all been denied and they don’t address anything.
their response was twisted in order to make it seem like i am an idiot who is just sending bad documents when i have sent tons of legit documents.
yes here in chile a bank reference letter like that is not possible.
To confirm and be clear, you're sending them the front side of the envelope, the back side of the envelope, and the content of the envelope, every single page of it? And nothing is covered or obscured by anything like what their representative claimed on CG?
Additionally, they sent us an unopened envelope, potentially from their bank, and some Visa statements.
Unfortunately, significant details on that document were covered, rendering us unable to verify the information. Following that, they submitted a low-quality card statement, once again hindering our ability to thoroughly check the provided information.
Unfortunately, significant details on that document were covered, rendering us unable to verify the information. Following that, they submitted a low-quality card statement, once again hindering our ability to thoroughly check the provided information.
Regarding the Chilean bank, can you get a simple statement from your bank containing your full name and addres, the date of your account registration and the account type, and the date of when that statement is made, printed in a paper with the bank's letterhead. No need for a stamp or signature.
I just read the latest open-for-public posts on CG. I understand correctly that the purpose you tried to achieve by sending them an unopened envelope from your bank is to prove that the bank issues a letter to your name? Do you provide another image with the content of the letter being on display?
Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?
I gave a look and they did not mention any stamp or signature requirement
Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?
I gave a look and they did not mention any stamp or signature requirement
yes i provided another image with the content on the letter of the other side of it. i have sent an overwhelming amount of documents that have all been denied and they don’t address anything.
their response was twisted in order to make it seem like i am an idiot who is just sending bad documents when i have sent tons of legit documents.
yes here in chile a bank reference letter like that is not possible.
I just read the latest open-for-public posts on CG. I understand correctly that the purpose you tried to achieve by sending them an unopened envelope from your bank is to prove that the bank issues a letter to your name? Do you provide another image with the content of the letter being on display?
Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?
I gave a look and they did not mention any stamp or signature requirement
Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?
I gave a look and they did not mention any stamp or signature requirement
this is horrible. they claim my latest credit card statement was low quality however every single detail on it was visible. every single word. i have no idea what to do anymore. i sent the statement to casino guru so hopefully they stick up for me here? their response is nothing but twisting of the truth as usual.
Usually I will try to reach casino's representative myself, but given stake's representative is... well, that, I can't reach them to get this matter handled. So, even though I am not sure if will help, but let me try to bring this matter to BTCGOSU's attention and hope he can help.
efialtis, do you mind to look into this matter and perhaps you have someone from Stake's higher-ups on your contact? In brief, OP's KYC files are kept being rejected for unclear reason. If you don't mind, perhaps you can try to reach Stake's representative and have them jump into the case, hopefully they'll see to it that the KYC is cleared or at least being treated fairly?
thanks for the help man. the situation is dire. no matter what i send to stake they deny it and provide no reasoning as to why. i am seriously at a loss for words. i wish you could see my documents and you would understand something is very fishy here.
all this posts about Stake not paying or frozen accounts with big amounts is really alerting and discouraging
i dont feel like keeping big amounts in stake and also i feel discouraged
what i find it weirder is stake staff always starts by accusing someone for multi accounts then after they are proven wrong they start accsuing for another things
i dont feel like keeping big amounts in stake and also i feel discouraged
what i find it weirder is stake staff always starts by accusing someone for multi accounts then after they are proven wrong they start accsuing for another things
yes, the rumors and warnings are undoubtedly true. definitely do not keep large amounts of money on stake. i have already warned plenty of people and will continue doing so. i am now convinced this is nothing short of an attempt to steal my funds. i’m having a hard time even justifying sending stake any more documents at this point.seems my efforts should now go into altering people about this blatant scam. it’s amazing celebrities endorse this scam.
this is horrible. they claim my latest credit card statement was low quality however every single detail on it was visible. every single word. i have no idea what to do anymore. i sent the statement to casino guru so hopefully they stick up for me here? their response is nothing but twisting of the truth as usual.
Usually I will try to reach casino's representative myself, but given stake's representative is... well, that, I can't reach them to get this matter handled. So, even though I am not sure if will help, but let me try to bring this matter to BTCGOSU's attention and hope he can help.
efialtis, do you mind to look into this matter and perhaps you have someone from Stake's higher-ups on your contact? In brief, OP's KYC files are kept being rejected for unclear reason. If you don't mind, perhaps you can try to reach Stake's representative and have them jump into the case, hopefully they'll see to it that the KYC is cleared or at least being treated fairly?
all this posts about Stake not paying or frozen accounts with big amounts is really alerting and discouraging
i dont feel like keeping big amounts in stake and also i feel discouraged
what i find it weirder is stake staff always starts by accusing someone for multi accounts then after they are proven wrong they start accsuing for another things
i dont feel like keeping big amounts in stake and also i feel discouraged
what i find it weirder is stake staff always starts by accusing someone for multi accounts then after they are proven wrong they start accsuing for another things
this is horrible. they claim my latest credit card statement was low quality however every single detail on it was visible. every single word. i have no idea what to do anymore. i sent the statement to casino guru so hopefully they stick up for me here? their response is nothing but twisting of the truth as usual.
another credit card statement denied for no reason. it is more than apparent that stake casino is a complete scam. i am losing hope. there seems to be NOTHING i can do.
I can see that there are three posts pending for approval on CG and are currently set as private, were you inquiring the reason of rejection in one of those posts? If you did, let's wait for Stake's explanation on CG. If you didn't demand an explanation for the rejection in any of those posts... well, make one.
i did. i guess i will wait for another response. i have no idea what to say anymore. it just seems like they will reject any and every document even though i have done exactly as their list mentions.
another credit card statement denied for no reason. it is more than apparent that stake casino is a complete scam. i am losing hope. there seems to be NOTHING i can do.
I can see that there are three posts pending for approval on CG and are currently set as private, were you inquiring the reason of rejection in one of those posts? If you did, let's wait for Stake's explanation on CG. If you didn't demand an explanation for the rejection in any of those posts... well, make one.
another credit card statement denied for no reason. it is more than apparent that stake casino is a complete scam. i am losing hope. there seems to be NOTHING i can do.
uploaded new credit card statement… awaiting verification again
What a coincidence it's exactly the third month since you opened the thread based on my time stamp, based on the screenshot you provided and the ongoing discussion, it's not a case of scam it's the verification process that the delay was caused by verification on the part of OP I hope OP with this you can finally verify your account, this is also going to everyone who will deposit a big amount to always ready your document and make sure it is complete to what a casino will be asked to avoid this kind of scenario.
I hope it goes well this time and turned out that your account is clean.
At one glance it's not good to see a title with the name of the casino that has massive advertising implying it's a scam, although there is no connection, and you have to read the whole content to understand the situation, but it still looks ugly.
Not quite right. The situation is: OP tried to submit several times, each through long processing time, their verification team keep rejecting his documents for reason that goes in round. The root of the problem itself, according to OP, if we may summarize it, is that they made it near impossible for him to verify himself
correct, thank you. my english is not best so sometimes i use translation. so sorry if situation was made complicated.
uploaded new credit card statement… awaiting verification again
What a coincidence it's exactly the third month since you opened the thread based on my time stamp, based on the screenshot you provided and the ongoing discussion, it's not a case of scam it's the verification process that the delay was caused by verification on the part of OP I hope OP with this you can finally verify your account, this is also going to everyone who will deposit a big amount to always ready your document and make sure it is complete to what a casino will be asked to avoid this kind of scenario.
I hope it goes well this time and turned out that your account is clean.
At one glance it's not good to see a title with the name of the casino that has massive advertising implying it's a scam, although there is no connection, and you have to read the whole content to understand the situation, but it still looks ugly.
Not quite right. The situation is: OP tried to submit several times, each through long processing time, their verification team keep rejecting his documents for reason that goes in round. The root of the problem itself, according to OP, if we may summarize it, is that they made it near impossible for him to verify himself
uploaded new credit card statement… awaiting verification again
What a coincidence it's exactly the third month since you opened the thread based on my time stamp, based on the screenshot you provided and the ongoing discussion, it's not a case of scam it's the verification process that the delay was caused by verification on the part of OP I hope OP with this you can finally verify your account, this is also going to everyone who will deposit a big amount to always ready your document and make sure it is complete to what a casino will be asked to avoid this kind of scenario.
I hope it goes well this time and turned out that your account is clean.
At one glance it's not good to see a title with the name of the casino that has massive advertising implying it's a scam, although there is no connection, and you have to read the whole content to understand the situation, but it still looks ugly.
uploaded new credit card statement… awaiting verification again
[...]
Don't you think that Stake is going way overboard with this? There has to be some common sense involved. It's not that complicated anymore to catch guys that multi-account. Everyone is profiled and the software spits out betting patterns. Since the books share information maybe he was red flagged elsewhere. It just seems way too long.
Don't you think that Stake is going way overboard with this? There has to be some common sense involved. It's not that complicated anymore to catch guys that multi-account. Everyone is profiled and the software spits out betting patterns. Since the books share information maybe he was red flagged elsewhere. It just seems way too long.
[This also reply to a topic brushed on your original post above, I was about to reply that earlier, but I have to take care of some things]
If I may assume, the KYC was not because OP is accused for multi-accounting, it's sadly a preliminary step to determine if OP did abusing multi-account. Casinos require KYC prior to investigation so they can match the ID of the user with their blacklist. So, after OP finished the KYC --if he ever managed get to it-- that's when they will look deeper into the account. It's normally just take few days, a week or two perhaps, so yeah, this case is way too long.
Does anyone know what happened to Stunna and did anyone replaced him in bitcointalk?
Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
As holydarkness has said above, Stunna maybe on leave from Bitcointalk account as they have other active representative who are forwarding the issues to the relevant department. But those representatives aren't engaging in the accusations directly to give some light in the accusation. Which is a bit strange. Stunna was giving replies to the complaints when he was active.Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
Quote
I would not call Stake a scam but maybe they made more strict terms in last few years.
This isn’t a scam, but OP's inability to complete the KYC verification. However, their KYC policy is strict now. OP might get some solution from Casino Guru as Stake representative is replying there on time to time.Don't you think that Stake is going way overboard with this? There has to be some common sense involved. It's not that complicated anymore to catch guys that multi-account. Everyone is profiled and the software spits out betting patterns. Since the books share information maybe he was red flagged elsewhere. It just seems way too long. Bot use, steam play, markets played, it's all there to compare.
Does anyone know what happened to Stunna and did anyone replaced him in bitcointalk?
Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
As holydarkness has said above, Stunna maybe on leave from Bitcointalk account as they have other active representative who are forwarding the issues to the relevant department. But those representatives aren't engaging in the accusations directly to give some light in the accusation. Which is a bit strange. Stunna was giving replies to the complaints when he was active.Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
Quote
I would not call Stake a scam but maybe they made more strict terms in last few years.
This isn’t a scam, but OP's inability to complete the KYC verification. However, their KYC policy is strict now. OP might get some solution from Casino Guru as Stake representative is replying there on time to time. ~snip~
There is no progress of the KYC verification problem of OP. The complaint is active on Casino Guru with the involvement of all parties (OP, Stake representative and Casino Guru team). Stake representative has provided the details again today of the acceptable documents for the level 3 and level 4 KYC verification. But OP said that managing those documents is impossible in his region. Seems like it is going to be a long process, or a never ending process.exactly. if you take notice, stake has dodged nearly all direct questions asked by casino guru.
it has been 25 days since stake has last replied to an email to me as well. i currently have lawyer who is able to assist me for process.
I'm pulling for you but don't spend too much money on a lawyer. CasinoGuru, AskGamblers and ThePogg are the three with a possibility of helping. If this goes to Curacao, you will not win there vs. Stake. Decided to edit some of this.
Does anyone know what happened to Stunna and did anyone replaced him in bitcointalk?
Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
I would not call Stake a scam but maybe they made more strict terms in last few years.
Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
I would not call Stake a scam but maybe they made more strict terms in last few years.
Probably taking a time-off as Stake has a couple of representative for different sectors; marketing by Carollzinha and Symphonized monitoring threads on this board. And yes, someone replaced him in bitcointalk... well, kinda. Symphonized is the one in charge of forwarding every open cases against them to their team.
However, source of funds and source of wealth have nothing to do with the identity and the location of one customer.
[...]
[...]
Although source of funds is included in the ToS of most of the crypto sportsbooks, there are sportsbooks that do not ask for source of funds. The rules seem to be the same everywhere, but invoking this rule differs greatly from sportsbook to sportsbook. The AML seems to be nothing more than an excuse looking for a way to take funds. All books seem to have a rollover. If someone is money laundering, it's obvious. They will 1x roll, or a small rollover, for a very large amount. Books in the UK and US ask for selfies but some of these books in CR ask for a video selfie. Your chances of being asked for proof of funds is higher at a book with a license in Curacao compared to the UK or US. It's suspicious when a Curacao book is intrusive for an obvious case where money laundering isn't involved. By taking a look at his deposit amounts and dates, there's no money laundering going on.
This part, I have to agree. Though SoW is a common practice for AML investigation, I don't think OP's case require for such high level of verification. If they suspect him of multi-acc, the standard KYC is more than enough to prove this. They arguably can ask for a video verification [with live video call, not just a selfie] if they doubt the originality of OP's document, but SoW should not be part of this investigation, let alone keep rejecting it.
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