STAKE IS SCAM ($12,000) - page 6. | Bitcointalksearch.org

Rating Place

legendary

Activity: 3675

Merit: 1058

Quote from: holydarkness on January 30, 2024, 05:27:18 AM

Quote from: Rating Place on January 30, 2024, 04:36:55 AM

[...]

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Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.

This is too intrusive.

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Source of Funds and Source of Wealth.

SoW is one of the standard practice of casino for AML, it's not just stake that ask for this, many other casinos also require the same for their advanced KYC verification. The whole process of this verification and why they keep rejecting things though, is not standard.

Although source of funds is included in the ToS of most of the crypto sportsbooks, there are sportsbooks that do not ask for source of funds. The rules seem to be the same everywhere, but invoking this rule differs greatly from sportsbook to sportsbook. The AML seems to be nothing more than an excuse looking for a way to take funds. All books seem to have a rollover. If someone is money laundering, it's obvious. They will 1x roll, or a small rollover, for a very large amount. Books in the UK and US ask for selfies but some of these books in CR ask for a video selfie. Your chances of being asked for proof of funds is higher at a book with a license in Curacao compared to the UK or US. It's suspicious when a Curacao book is intrusive for an obvious case where money laundering isn't involved. By taking a look at his deposit amounts and dates, there's no money laundering going on.

notblox1

legendary

Activity: 2058

Merit: 1264

Logo Designer ⛨ BSFL Division1

Quote from: Mahdirakib on January 30, 2024, 03:36:37 PM

Unfortunately, we can't help you in your issue. First of all, Stunna is inactive in the forum. And the active representative of Stake won't be able to do anything.

Does anyone know what happened to Stunna and did anyone replaced him in bitcointalk?
Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
I would not call Stake a scam but maybe they made more strict terms in last few years.

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: Rating Place on January 30, 2024, 04:36:55 AM

This is unacceptable. There's no reason for a book to hold your money hostage for over two months. I wish you luck in recovering your funds.

Too many people accept the terms of service and allow a book to confiscate deposits. If the ToS says that you can shoot a person, it doesn't mean it's legal to shoot a person.

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Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.

This is too intrusive.

Quote

Source of Funds and Source of Wealth.

I agree with you, especially since it's written in their T&C they only require KYC documentation "to determine the identity and location of a Player."
However, source of funds and source of wealth have nothing to do with the identity and the location of one customer.

Quote from: KosherMania on November 21, 2023, 07:10:49 PM

B. Enhanced Due Diligence and Ongoing Monitoring
Stake performs ongoing monitoring on its users in order to detect any behaviours or indicators that might raise suspicions in regard to money laundering and terrorism financing practices. For that purpose, Stake has implemented a set of red flag indicators that help it determine such behaviours and require further action from Stake in assessing the customer information.
Whenever one of those red flags is triggered, the user account will be suspended and Stake will pursue enhanced due diligence. Enhanced KYC diligence under this policy is deemed to include, but not limit to, the provision of:
Full legal name;
Country of citizenship;
Permanent Address (which, for an individual, must be a residential or business street address, and for an entity, must be a principal place of business, local office or other physical location);
Identification number (either a taxpayer identification number, or, if unavailable, a passport number and country of issuance, alien identification card number or number and country of issuance of another government-issued document evidencing nationality or residence and bearing a photograph or similar safeguard);
Identification Document; and
Source of Funds and Source of Wealth.

https://stake.com/policies/anti-money-laundering

Mahdirakib

legendary

Activity: 1820

Merit: 966

In Search of Incredible

Quote from: KosherMania on January 29, 2024, 04:27:10 PM

please community support my ongoing struggle against these scammers. i am awaiting more documents. as you can see from stake’s responses on my thread they are not being responsible at all and their service is pitiful and a big joke!

Unfortunately, we can't help you in your issue. First of all, Stunna is inactive in the forum. And the active representative of Stake won't be able to do anything. If I'm not wrong, then the KYC verification process is done by a third party service. It has been almost 2 and a half months since you are struggling with the KYC verification. Have you ever tried to gather and verify those documents as the way they are asking for it? I can see that Stake also accepts stamped letter from educational institutions. Isn't it possible for you to get a stamped and signed letter from your educational institute?

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: Rating Place on January 30, 2024, 04:36:55 AM

[...]

Quote

Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.

This is too intrusive.

Quote

Source of Funds and Source of Wealth.

SoW is one of the standard practice of casino for AML, it's not just stake that ask for this, many other casinos also require the same for their advanced KYC verification. The whole process of this verification and why they keep rejecting things though, is not standard.

Rating Place

legendary

Activity: 3675

Merit: 1058

Quote from: KosherMania on January 29, 2024, 04:27:10 PM

please community support my ongoing struggle against these scammers. i am awaiting more documents. as you can see from stake’s responses on my thread they are not being responsible at all and their service is pitiful and a big joke!

This is unacceptable. There's no reason for a book to hold your money hostage for over two months. I wish you luck in recovering your funds.

Too many people accept the terms of service and allow a book to confiscate deposits. If the ToS says that you can shoot a person, it doesn't mean it's legal to shoot a person.

Quote

Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.

This is too intrusive.

Quote

Source of Funds and Source of Wealth.

KosherMania

jr. member

Activity: 60

Merit: 1

please community support my ongoing struggle against these scammers. i am awaiting more documents. as you can see from stake’s responses on my thread they are not being responsible at all and their service is pitiful and a big joke!

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: KosherMania on January 16, 2024, 04:13:29 PM

i am still fighting the good fight. please everyone check in.

https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc

Rest assured that we are still overseeing your case, although in silence, as the process is now completely at the hand of CG, and given the sensitivity of the case [KYC and ID being involved] the best course right now is through them, so you're already on the best path.

KosherMania

jr. member

Activity: 60

Merit: 1

i am still fighting the good fight. please everyone check in.

https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc

Get-Paid.com

sr. member

Activity: 1820

Merit: 386

The pace they are "processing" the KYC is disgusting, these deposits are from November 2023 and we're now in January 2024.

KosherMania

jr. member

Activity: 60

Merit: 1

exactly. my documents are all perfectly fine. seems they just want more documents, which i will give them. stay tuned.

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: holydarkness on December 02, 2023, 12:23:13 PM

I can understand your frustration, but let's try it one more time, this time through another method.

I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents.

Do you need some guidance on escalating case to casino.guru?

Finally the casino representative hasn't talked about any third party issue, and he seems to have a full access to all the informations of OP's KYC procedure. We could notice that he is using the words "we" and "our team" and not "our provider" or "they", in addition.
The case is now open since one month there, and they've only replied 2 times, the second time just to repeat they require more documents. But they still haven't explained why they need all those documents while Casino Guru seems to have already independently checked the documents and OP identity without finding any weird things Undecided

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The player provided a credit card statement for Level 3 verification. However, we require proof of payment for that bill covering the past three months. Additionally, the document submitted for Level 4 matches the one provided at Level 3, yet unfortunately, they do not align with our verification criteria.

We have communicated our verification requirements to the player via email, but allow us to outline the necessary documents for each level again:
[...]
Upon the submission of documents meeting the specified requirements, we will promptly engage our team to expedite the process and review the account.

https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc

Last but not least, they are not able to give any contact to deal with his lawyer... Roll Eyes

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2 WEEKS AGO
it has now been 11 days since i have requested for contact information to legal department for my lawyer (i also asked for kyc clarification) and still no response.

KosherMania

jr. member

Activity: 60

Merit: 1

Quote from: Mahdirakib on January 02, 2024, 04:07:56 PM

Quote from: vennali on January 01, 2024, 06:21:44 PM

~snip~

There is no progress of the KYC verification problem of OP. The complaint is active on Casino Guru with the involvement of all parties (OP, Stake representative and Casino Guru team). Stake representative has provided the details again today of the acceptable documents for the level 3 and level 4 KYC verification. But OP said that managing those documents is impossible in his region. Seems like it is going to be a long process, or a never ending process.

exactly. if you take notice, stake has dodged nearly all direct questions asked by casino guru.

it has been 25 days since stake has last replied to an email to me as well. i currently have lawyer who is able to assist me for process.

vennali

legendary

Activity: 2338

Merit: 1081

#SWGT CERTIK Audited

Quote from: Mahdirakib on January 02, 2024, 04:07:56 PM

Quote from: vennali on January 01, 2024, 06:21:44 PM

~snip~

There is no progress of the KYC verification problem of OP. The complaint is active on Casino Guru with the involvement of all parties (OP, Stake representative and Casino Guru team). Stake representative has provided the details again today of the acceptable documents for the level 3 and level 4 KYC verification. But OP said that managing those documents is impossible in his region. Seems like it is going to be a long process, or a never ending process.

Thanks for the link, I am following the case now. Hopefully a resolution is achieved soon.

Mahdirakib

legendary

Activity: 1820

Merit: 966

In Search of Incredible

Quote from: vennali on January 01, 2024, 06:21:44 PM

~snip~

There is no progress of the KYC verification problem of OP. The complaint is active on Casino Guru with the involvement of all parties (OP, Stake representative and Casino Guru team). Stake representative has provided the details again today of the acceptable documents for the level 3 and level 4 KYC verification. But OP said that managing those documents is impossible in his region. Seems like it is going to be a long process, or a never ending process.

vennali

legendary

Activity: 2338

Merit: 1081

#SWGT CERTIK Audited

Has there been any update on this situation? A bit alarming for a casino/sportsbook that deals with millions of dollars to be closing an account for mere thousands, without concrete evidence. Hope a resolution has been reached. I couldn't follow any officials from stake addressing to the situation in this thread.

KosherMania

jr. member

Activity: 60

Merit: 1

let’s go guys! thanks for linking my case. hopefully this will bring awareness to all about the stake scam. they have had my money locked up for over a month now!

Mahdirakib

legendary

Activity: 1820

Merit: 966

In Search of Incredible

Quote from: KosherMania on December 09, 2023, 09:48:42 PM

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

Maybe Casino Guru won't be able to do anything to solve your issue quickly. There are similar complaints like your one on CasinoGuru. I have checked the replies in a similar complaint there. Perhaps, you will receive the same response like this from Stake representative regarding the level 3 and level 4 KYC verification

Quote from: holydarkness on December 10, 2023, 06:14:45 AM

On that case, although the issue you have was KYC and not the betting activities themselves, I think CG will not handle the case. CG does not intermediate sportsbet-related cases.

They have accepted OP's complaint as it is primarily related to the KYC verification. You may observe the progress of his complaint here: Stake Casino - Player’s withdrawal delayed due to KYC process.

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: KosherMania on December 09, 2023, 09:48:42 PM

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

Your bet were sportsbetting, correct? On that case, although the issue you have was KYC and not the betting activities themselves, I think CG will not handle the case. CG does not intermediate sportsbet-related cases. You can try to pursue the path and see if they'll help with the matter, but I think it'll be better to also try AskGamblers to look into this, as they accept sportsbet-related issues.

KosherMania

jr. member

Activity: 60

Merit: 1

Quote from: holydarkness on December 09, 2023, 04:04:18 AM

Quote from: KosherMania on December 08, 2023, 02:05:00 PM

Quote from: holydarkness on December 08, 2023, 01:55:11 PM

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

i will try this now. any tips for when i contact them?

Umm... today? AFAIK, they're available 24/7, at least for submission purpose. Or, if you're not in a hurry, whenever you deemed fit will works too.

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

Topic: STAKE IS SCAM ($12,000) - page 6. (Read 2197 times)