Topic: STAKE IS SCAM ($12,000) - page 7. (Read 2197 times)

Umm... today? AFAIK, they're available 24/7, at least for submission purpose. Or, if you're not in a hurry, whenever you deemed fit will works too.

i will try this now. any tips for when i contact them?


it is withdraw denying, not total blockage. i can assure you this is not simple issue. i have verify many kyc in my life on many websites and many crypto exchanges and this is the most blatant attempt at a scam i have ever seen.

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

I have provided the following :

-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents

they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?

If your bets are sportsbetting related, then you should directly go to askgamblers, casino guru will not handle sportsbetting related issue, even if your issue is with KYC and the account itself instead of betting.

What do you mean by freezing your account? You mean they've not just locked your withdrawal feature but you can't neither place any bet or play at any game anymore? If you've undergone a total blockage of your account and not just a simple withdrawal denying, I'm not surprised of your difficulties and I feel it's not a third party issue only, unfortunately. Don't give up though.

maybe i will be taking you up on this offer. on my seventh selfie attempt i pass level 2. am now struggling for level 3 and 4. i have send in 7 total documents fulfilling all of their requests and they ask for more. i am running out of documents to send. i keep requesting more from listed sources and they keep denying all of them. will provide more specific updates soon.



yes but they froze my account before i even made winnings.

special number was 7 clear selfies for verify 2!!! very scary from stake

6 selfies lol. That's very unprofessional and frightening to be honest. No fair and professional casino would do that. I don't understand how this casino can keep its license in serious countries by acting this way. I guess you've made some winnings through sport bets, right?

I can understand your frustration, but let's try it one more time, this time through another method.

I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents.

Do you need some guidance on escalating case to casino.guru?

still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny.


so far i have uploaded

- 6 selfies (all clear)
-4 documents with proof of my address
-3 documents with the proof of my funds.

can anyone tell me what is going on?

also can anyone direct me to where it says on stake ToS that i need passport to use their site?

i would say no one ever use stake. all of my selfies are clear. they say they are blurry. i ask what they cannot read. they do not tell me. i ask third party if clear. they say yes.  i honestly have no idea what to do at this point. i have followed all of their request. it seems as if solution does not exist.

please can anyone tell me what to do?



no one with competency. they keep telling me to retake selfie and claim it is not clear. the selfies are definitely clear. i have retaken 6 times now. it is endless process.

send selfie> denied > i ask why> “not clear”> i ask what not clear > they insist i retake selfie > i retake and send selfie> denied > i ask why > “not clear” > i ask what not clear > they insist i retake selfie > i retake and send selfie

this process has occurred 6 times now. website is clear scam.

How did you cope with the utility bill requirement finally? It could interest many people experiencing the same issue. We see that almost every week here, so I guess they have alternative paths if they are honest and really willing to give customers deposits back, along with their winnings if they didn't cheat them. BTW do you think opening a thread here has changed something to your case or it's just because of your mails and your tenacity.

Bad luck brother🥺🥺😭😔

I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me.


I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same.

Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.

Sorry to not respond to other post but I check in and see this and laugh. You are missing the point (no offense).

I send them all document they ask for. They refuse to KYC my account and provide me no information for why.

I will try to provide updated screenshots soon. I have so many it take awhile to find.

This is very time consuming process over the course of a month.

It’s bad that crypto casinos require so many documents.
But this is the reality now, now it has become the norm

Tell us how is this helpful at this point? Or at the very least, how is this important?


Read the thread again to be sure you're understanding the right thing, because I don't think you've read them. The very thing being discussed right now is that OP was not able to "making the exact provision to what had been requested of him", namely utility bill, and what we try to find out is why was he not allowed to provide other documents and/or why can't he provide it.

We cannot side any of you yet without knowing the reality in what is actually transpiring between you if we are not well evidenced, but if i may ask, have you taken this first to their ANN discussion thread before making a scam accusation on them, then how are you sure that you're making the exact provisions to what had been requested of you, sometimes we keep doing what they are not demanding from us while we are leaving behind what they demanded, we should be responsible for such case, check the informations and documents presented again to be sure you're doing the right thing.

Please do and provide it here if you can find them, they might help us understand the situation better. May I know why can't you provide a utility bill?


Just to be sure we cover every ground, how possible is it that the blurry quality is because the image got compressed too much? Did you compress it to meet their maximum upload size? Can you perhaps snap them with different device? Or, something more simple, have you look at the image you uploaded again? Were they still clear?

I'd be very happy if I can invite their representative here and they can answer directly, but unfortunately this is Stake, one of the most out of reach casino, they barely reply to invitations. Nonetheless, let me try to notify Symphonized... if he hasn't been aware of this case already, he's the one in charge of forwarding cases on this forum to Stake's team.

1. I have provided other documents that follow those rules and they have all been denied. Later I can try to find in the conversation where they have ignore me asking why they were denied. I ask email and live chat and everyone ignore my questions too.

2. I have provided 4 selfies of me holding my ID, with piece of paper of date, my account name. The photos are very clear. Not blurry. Every time, they say are blurry. I also provide picture of my ID too.