PM/Chat Logs:
Quoting for image visibility
OP, as it is not stated on the screenshots above, may I know these below:
1. Why can't you provide a utility bill? Taking a glance at their article, they don't specify that the utility bill has to be in your name, does it? And if you somehow can't get your hand into it or they require it to be in your name and it doesn't, there are other documents that can be used instead of utility bill. Has this been tried?
2. Why can't you upload govt. issued ID instead? Understandably not everyone has a passport, but govt. ID are accepted as document to prove your ID.
I don’t want to be the bearer of bad news but it’s very hard to win a case against casino when it regards about multi account and bonus abuse because there’s no way to prove that you didn’t own other account while they have digital record of connection such as IP address and same device login.
Do you aware that this part of your post is contradictive?
In order to win a case against a casino, any case against any casino, or any case at all, that someone has to be innocent. Otherwise, they're guilty. Simple logic. For the case of multiacc, that someone has to be not owning another account. If the casino has a record of same IP address and same device login, a.k.a. same device fingerprints, that's big likelyhood that the accuser were indeed multiacc-ing and thus guilty, thus shouldn't win the case.
There shouldn't be any case where an accuser with multi-acc won a case when there are heavy incriminating evidences of similarities.