You again....
They can ask for KYC whenever they went, email or no email.
It's written in their terms, so no need to complain again.
No, if you used their service based on the written agreement that level two verification is not compulsory, they are not entitled to get it!
Problem 1)
I do not give proof of my personal details to criminals
Problem 2)
I used their service based on our written agreement that level two verification is not compulsory for me and they do not have any justification to demand it.
If someone does not have any justification to demand something from me, I do not give it, simple.
Yes, this shows how shady they are, but they can not change the conditions of our relationship without my consent.
In my case for example, they blocked me from depositing after I have cleared 90% of the next VIP level which gives a 6,400 USD bonus.
They can of course decide at any time that they do not want me anymore as their customer, but in this case they have to compensate the 90% of 6,400 USD = 5,760 USD I have already cleared.
I do not mind at all if Stake does not want to take my Bitcoin anymore, other casinos will gladly do, but they have to give me 5,760 USD for the 90% I have already cleared.