Probably it is a new online casino platform that you are playing with. This probably because they had volume of clients that had been causing the delay. Of course other gambling site too does not only delay payments but made excuses too like website maintenance and etc. Thus, you should avoid playing a site like that next time and focus on some old bitcoin casino site that has already proven its worth. I am.not saying that 777 coins signature gambling site is the one I am referring to with a good reputation as an online bitcoin casino but sounds like.
Based on the op’s explanation, it seems to me like the payment was purposely delayed by the site after being flagged, and the reason for being flagged is that KYC that is has not fulfilled on his account which has been something so common with majority of these sites now. They all request for KYC , and when you don’t meet up, they suspend one’s transaction.
Hope didn’t really tell us how much he won, but I am sure that whatever amount is trying to request for exceed the limit of what an ordinary account holder without KYC can have access to, and since he has already exceeded that limit, I guess he will need to just comply with the KYC requirement.
Exactly what I was thinking, he definitely exceeded and I think for someone who could win such an amount of money it shouldn’t be a big deal to oblige except there’s something else he is not telling us since we already know reasons why some casino sites have made the implementation of KYC compulsory.
As a small gambler that I am, I don’t hesitate to fill KYC form, which I have no issues with and I see nothing wrong with the policy, so why then will a gambler who has won such an amount of money shy away? I suspect something sketch, not judging though but either ways my advice to the OP, if you worked for the money then you deserve your pay, just do the needful.