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Topic: STEP TO TAKE WHEN PAYMENT IS BEEN DELAYED BY AN ONLINE CASINO - page 5. (Read 1519 times)

full member
Activity: 868
Merit: 185
Roobet supporter and player!
I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.
I know every site, there is a customer support. You can ask them on how to deal with your problem first. If ever there is a delayed in your withdrawal, don't worry and stay calm. Because there is a reason behind that. Maybe, there is delayed due to the clog network. But if there is no support that message you, it is the time for them to criticize in this forum or any gambling forum. Always bear in mind that gambling site are not all legal.
legendary
Activity: 1302
Merit: 1037
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PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

If casino jurisdiction requires KYC for withdrawal this is full legitimate request. You have either obey it ,  or have more fun and play more in this casino till you are broke.

But it first makes sense to check casino name on bitcointalk and see what other people say about it.
KYC request doesn't give that guarantee that they are legitimate yet there are shady casinos that do ask out these things just to avoid the people on withdrawing their funds in the site.
Most gamblers do hate up KYC and they do suddenly ask it up in times of withdrawals that's why it do really sucks and also people should atleast read up anytime gambling sites Tos.
So that you would possibly avoid headaches later on.
Exactly the problem with most gamblers is not reading, how can you just go on a site without going through and the terms and conditions?
KYC is really not a big deal though and I see no reason for the issues, it’s just to fill it within a few seconds get it approved and then payment is made.

Sometime ago I made a win that required this, I filled it and my money was paid. Only those who have things to hide or who hands are not so clean would be scared of filling it since the reason for kyc is to wipe out all forms of fraudulent act from online casinos and every online platform, so to the player, if you know your hands are clean, do the rightful and spare us this stories.
Point of correction please, not everyone has an ulterior motive for been against KYC, there are just certain people that love a private life, especially when it involves gambling, many do not like to fill any form that might leak out someday to the public because of the insecurity in gambling

I am very sure that even most of the gambling sites  will admit that they are already suffering so much frustrations and this is accumulated around the stunning losses they suffer because of the poor cooperation rates at the KYC stage on casino sites because most gamblers hate these stage and it discourages them from gambling on the sites.
hero member
Activity: 2674
Merit: 585
Leading Crypto Sports Betting & Casino Platform
Casinos will always make it difficult to fully withdraw your resources when you make a winning bet. Business logic is best when people keep a good amount of resources on the platform. If you play, win and quit, they have damage. If you keep the resources on the platform, there is a great possibility that you will lose most of your coins.
Such casinos are problematic. Like we had some fake and dubious ICOs in the market which had been looting people and resulted in a downfall of ICOs, we have this same problem of some online casino in gambling industry which are here just for making money and many people complain about it as well. This needs to be resolved and we badly need some way out to get things straight because even if the OP has not faced this situation, someone else would have faced it.
legendary
Activity: 2100
Merit: 1058
Casinos will always make it difficult to fully withdraw your resources when you make a winning bet. Business logic is best when people keep a good amount of resources on the platform. If you play, win and quit, they have damage. If you keep the resources on the platform, there is a great possibility that you will lose most of your coins.
I think that is unjust on the part of the casino sites. Such a terrible business logic that is only concerned about the site alone not minding the feelings of the player, really not fair. I think these casino sites are only interested in their growth, you can imagine how much they make from that business, little wonder why most casino owners are always very rich, flaunting wealth and buying luxury houses while players are hungry.

In  situation like this where the Ops fund is been delayed and suggestion are for him to send messages to the support, what happens if he doesn’t get response.
legendary
Activity: 3290
Merit: 1128
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

I think this is part of the issue you are having. Maybe you try to do it and see before you get back to the support but if you don't like KYC, you can forget it and forfeit your winnings depending on how much.

If he can tell what is the site like other members said, we can give more suggestion as we can see if that site is legit or not. I am sure that members here can give the best answer related to the site because they are playing on various site. Doing KYC or not, it depends on himself, and if he is fine with that, then he can do it right away so he can withdraw his win money.
I have been wondering why he didn’t put the name of the site too, that would have made our investigations and contributions quite easier but I suspect he is one of those greedy gamblers. Trust them, they never admit to be wrong and I am convinced this might be one of the reasons he is hiding the identity of the site

KYC on its own is not so bad and I don’t see why anyone should be so scared to the point of leaving money pending. This doesn’t take up to 10 mins to complete the form, then verification of the site and the next thing you get an instant withdrawal, so I don’t really feel too concerned for the OP, because I believe he would know exactly what to do to get his money if it truly belongs to him.
legendary
Activity: 2338
Merit: 1124
...
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

If casino jurisdiction requires KYC for withdrawal this is full legitimate request. You have either obey it ,  or have more fun and play more in this casino till you are broke.

But it first makes sense to check casino name on bitcointalk and see what other people say about it.
KYC request doesn't give that guarantee that they are legitimate yet there are shady casinos that do ask out these things just to avoid the people on withdrawing their funds in the site.
Most gamblers do hate up KYC and they do suddenly ask it up in times of withdrawals that's why it do really sucks and also people should atleast read up anytime gambling sites Tos.
So that you would possibly avoid headaches later on.
Exactly the problem with most gamblers is not reading, how can you just go on a site without going through and the terms and conditions?
KYC is really not a big deal though and I see no reason for the issues, it’s just to fill it within a few seconds get it approved and then payment is made.

Sometime ago I made a win that required this, I filled it and my money was paid. Only those who have things to hide or who hands are not so clean would be scared of filling it since the reason for kyc is to wipe out all forms of fraudulent act from online casinos and every online platform, so to the player, if you know your hands are clean, do the rightful and spare us this stories.
legendary
Activity: 2954
Merit: 1159
Leading Crypto Sports Betting & Casino Platform
I believe the OP must have used a scam site and he’s probably ashamed to admit it, because a site that would delay payment for days is definitely not genuine. I even find  the action of those few casino sites that requests for KYC wrong because  for one, would not submit my KYC on any gambling site, thank God there are more sites that do not care about KYC than those who do.

It’s just so sad that despite all the suggestions we always drop on this forum on how to avoid scam sites, there would still be gamblers that will fall for it, I feel for the player involved in this, no money is too small to loose, especially when it happens unwillingly like it is with the OP.
I wouldn't assume it's a scam site because there are popular bitcoin casinos with KYC and even if there are warnings it could be useless because what if it's a new casino..  
Delayed withdrawals from a casino happens on certain users and it's mostly to those who win a lot. We've seen users from popular bitcoin casinos like fortunejack and bitcoin video casino post these kind of complaints before on their threads.


At times it is good to stop the withdraw if the withdrawing amount is very high. This could be done to prevent any possible hack attempt etc and after verification the amount is released. But if the intention is to stop the big withdraws permanently, then it is not good for the reputation of the sites. If they are many such cases, people will stop using such sites.
hero member
Activity: 1204
Merit: 505
I checked his/her previous post and didn't see any reply from op about the name of the site. I bet this is unfamiliar site or just creating a mess here. Coz, if someone has a problem like this, they don't bother to say the name of the site right away. Simply because he/she is desperate to get his winning. It's for him to get the attention of the site quickly. If ever his problem has been solved, he should have posted it here.
Yeah it happens here and there. OP might have heard about it from someone else and would have posted it here. We need to understand one thing that if there is some website that delays your payments, you could contact them and esquire about the problem. There might be technical flaws or a broken site etc. Not all the professional site do this.
legendary
Activity: 3290
Merit: 1901
Shuffle.com
I believe the OP must have used a scam site and he’s probably ashamed to admit it, because a site that would delay payment for days is definitely not genuine. I even find  the action of those few casino sites that requests for KYC wrong because  for one, would not submit my KYC on any gambling site, thank God there are more sites that do not care about KYC than those who do.

It’s just so sad that despite all the suggestions we always drop on this forum on how to avoid scam sites, there would still be gamblers that will fall for it, I feel for the player involved in this, no money is too small to loose, especially when it happens unwillingly like it is with the OP.
I wouldn't assume it's a scam site because there are popular bitcoin casinos with KYC and even if there are warnings it could be useless because what if it's a new casino..  
Delayed withdrawals from a casino happens on certain users and it's mostly to those who win a lot. We've seen users from popular bitcoin casinos like fortunejack and bitcoin video casino post these kind of complaints before on their threads.
hero member
Activity: 672
Merit: 526
Casinos will always make it difficult to fully withdraw your resources when you make a winning bet. Business logic is best when people keep a good amount of resources on the platform. If you play, win and quit, they have damage. If you keep the resources on the platform, there is a great possibility that you will lose most of your coins.
hero member
Activity: 1204
Merit: 505
I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.
Man, you're in a big case here well,  I think the first thing you will have to consider is the amount of money you have in there that you want to withdraw, if the amount is huge, then first thing you have to do is research about them online and know if their site is legit. If there is proof that their site has legit then what you will do is fill the KYC since they are legit and withdraw your money. That's the most important. I don't really like sites that ask for KYC, because I don't see why they should be asking for KYC when they are making payments in bitcoin, that's quite suspicious. You should try to know about a site before you start making use of it.
member
Activity: 616
Merit: 30
I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.
You didn’t mentioned how much you have win because I believe that some casinos online only requires KyC if the players win big amount and it’s not applicable for those smaller winner (but I might be wrong also)

And you forgot to tell us what sites is this so we can give specifics on answers since every gambling sites has their own rules that we must comply
hero member
Activity: 3038
Merit: 634
OP you have been online today and replied to some thread but I think you are forgetting to reply with the update regarding your case here. I have heard of the same problem before that they required their users to follow KYC following their cash out request.

When a payment becomes delayed to that casino, decide if you want to stay and trust them next time you gamble there. But the best option would be following others suggestion of not playing there again because the same problem might occur in the future.
legendary
Activity: 2996
Merit: 1188
Never play on that casino again in the future, at least that's what I would do.
Unless they have a very very good reason for the delay, maybe your account has been compromised and they're holding onto it as a security measure.

Not much you can do, except contact support, as others have already mentioned.
Do think about whether you want to close down your account after this.
Yeah, I am very sure he would not play again on the site, I will not do the same if I was to be in his shoes, not easy to see ones money held down for no justified reason, it can be very painful

Closing down the account is not an option at all, the best is to keep in touch till the issue will be resolved. I believe there is a solution to this but it will only take a while, but the worst that would happen is when the delay is due to KYC, which means no remedy at all. He has no choice than to provide it or otherwise lose the account with the money in it but nobody would want to lose money to a casino site, so just fill the form and have your issue sorted out quickly.
legendary
Activity: 2058
Merit: 1015
I checked his/her previous post and didn't see any reply from op about the name of the site. I bet this is unfamiliar site or just creating a mess here. Coz, if someone has a problem like this, they don't bother to say the name of the site right away. Simply because he/she is desperate to get his winning. It's for him to get the attention of the site quickly. If ever his problem has been solved, he should have posted it here.
hero member
Activity: 2744
Merit: 588
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

I think this is part of the issue you are having. Maybe you try to do it and see before you get back to the support but if you don't like KYC, you can forget it and forfeit your winnings depending on how much.

If he can tell what is the site like other members said, we can give more suggestion as we can see if that site is legit or not. I am sure that members here can give the best answer related to the site because they are playing on various site. Doing KYC or not, it depends on himself, and if he is fine with that, then he can do it right away so he can withdraw his win money.

The OP might have resolved his case already as he hasn't responded what gambling site he is having trouble with.
But it should be helpful to other players here if he will enlighten us to what have had happened to his money.
Before going in full blast, everyone should read the terms and conditions of the site so you will not be trapped when your withdrawal time comes.
hero member
Activity: 2912
Merit: 541
Leading Crypto Sports Betting & Casino Platform
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

I think this is part of the issue you are having. Maybe you try to do it and see before you get back to the support but if you don't like KYC, you can forget it and forfeit your winnings depending on how much.

If he can tell what is the site like other members said, we can give more suggestion as we can see if that site is legit or not. I am sure that members here can give the best answer related to the site because they are playing on various site. Doing KYC or not, it depends on himself, and if he is fine with that, then he can do it right away so he can withdraw his win money.
hero member
Activity: 2996
Merit: 609
...
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

If casino jurisdiction requires KYC for withdrawal this is full legitimate request. You have either obey it ,  or have more fun and play more in this casino till you are broke.

But it first makes sense to check casino name on bitcointalk and see what other people say about it.
KYC request doesn't give that guarantee that they are legitimate yet there are shady casinos that do ask out these things just to avoid the people on withdrawing their funds in the site.
Most gamblers do hate up KYC and they do suddenly ask it up in times of withdrawals that's why it do really sucks and also people should atleast read up anytime gambling sites Tos.
So that you would possibly avoid headaches later on.
full member
Activity: 420
Merit: 108
...
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

If casino jurisdiction requires KYC for withdrawal this is full legitimate request. You have either obey it ,  or have more fun and play more in this casino till you are broke.

But it first makes sense to check casino name on bitcointalk and see what other people say about it.
sr. member
Activity: 1162
Merit: 251
I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.
Some sites have certain conditions for withdrawing, such as email verification, or even KYC. You must complete that conditions
so that your withdrawal can be processed. if you feel you've done it all, then the last thing you have to do is contact the support
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