Topic: Swedish ASIC miner company kncminer.com - page 187. (Read 3049514 times)
got a shipping confirmation #2118X but I want a refund..
ok two boxes seem to be fully operational, while 3rd is only at 75% and the 4th is at 50%
what can i do? i am not hitting 300MH
what can i do? i am not hitting 300MH
email support and wait a day or two for them to tell you that you need to check your controller cables …
email them back and tell them you checked your controller cables and wait a day or two for them to tell you that you need to check the power cables
email them back and tell them you checked the power cables and wait a day or two for them to tell you that you should turn off the bad die on the advanced page and be glad they shipped you one that runs close to 300MH/s instead of ~100MH/s which is what it was when they opened pre-orders.
email them back and tell them that it isn't running at 300MH/s and wait a day or two for them to tell you that you need to play with voltages and clock rates on the advanced page
email them back and ask exactly how you should adjust the voltages and clock rates to make the damed thing work right
wait a long time while support ignores your email
open a new topic on their support forums, describe your problem and what KNC told you then wait for a KNC sockpuppet to ask you 'whats the problem, mine works ok … don't you know how to plug a cable into a socket ?'
then rage on bitcointalk or pre-order a Swedish lawyer to take your case to court in Stockholm ...
What was the assurance that it could mine any scrypt coin - do you have a quote.
Would be very handy to pass on to solicitor.
Thanks
cm
It was a claim made on their Titan product page on their website. archive.org probably has a copy, as do others. It may also appear in quotes published by zines at the time of launch.
Quote
It can be utilised for any Scrypt-based application, including mining for Litecoins, Dogecoins and others.
Aside from RMA it was suggested by KnC to turn off bad dies and clock the remaining working cores higher to regain some performance. Not ideal but might work. I just worry how much more power would be drawn through that single PCIe connector using this approach. Anyone tried it yet?
I have one with 1 non-working die. The rest are clocked at 325MHz, the fastest speed available in release 1.05 of the firmware. The advanced screen claims that this ASIC is using ~ 200 watts. The others use 265. I have no idea how accurate the reported numbers are. These are just ASIC numbers. They don't include the fan and peripheral component power losses etc.
I have seen some users report the KNCs power estimates are low. I have heard others state that 4 cubes @ 325MHz pull ~ 1550 watts at the wall using a PSU which is ~ 85% efficient.
KNC is likely to bump the clock rate at least one more time in order to get performance closer to 400 MHs to meet its commitment to batch 2 customers.
I'll mention again I am not a lawyer and then say
It seems to me that the guidance to refuse the package or not open and use it if you have claimed a refund may depend on the grounds that you are claiming a refund. If you are doing it under one of the laws that allows you a cooling off period on internet sales, then perhaps it is good advice.
However, if you are doing it on the basis that the product doesn't meet advertised specifications than I'm not sure it matters.
I intend to test v1.06 when it comes out with p2pool, fast block time coins etc and if they haven't fixed these problems then they have shipped me a product which is not suitable for 'all scrypt applications' @ 300MH/s as they advertised and then notify KNC that I intend to return it for a refund.
When I purchased my Titan I had no interest in mining LTC. I purchased it on the assurance that it could mine any script coin or coin switching pool at advertised speeds.
I'll publish my tests when available for everyone's amusement.
It seems to me that the guidance to refuse the package or not open and use it if you have claimed a refund may depend on the grounds that you are claiming a refund. If you are doing it under one of the laws that allows you a cooling off period on internet sales, then perhaps it is good advice.
However, if you are doing it on the basis that the product doesn't meet advertised specifications than I'm not sure it matters.
I intend to test v1.06 when it comes out with p2pool, fast block time coins etc and if they haven't fixed these problems then they have shipped me a product which is not suitable for 'all scrypt applications' @ 300MH/s as they advertised and then notify KNC that I intend to return it for a refund.
When I purchased my Titan I had no interest in mining LTC. I purchased it on the assurance that it could mine any script coin or coin switching pool at advertised speeds.
I'll publish my tests when available for everyone's amusement.
I agree this is an interesting point. I also pointed it out to my solicitor when he first said I should return the unit. I told him the same point - how could we claim for failure to meet advertised spec if we dont have the unit.
What was the assurance that it could mine any scrypt coin - do you have a quote.
Would be very handy to pass on to solicitor.
Thanks
cm
I'll mention again I am not a lawyer and then say
It seems to me that the guidance to refuse the package or not open and use it if you have claimed a refund may depend on the grounds that you are claiming a refund. If you are doing it under one of the laws that allows you a cooling off period on internet sales, then perhaps it is good advice.
However, if you are doing it on the basis that the product doesn't meet advertised specifications than I'm not sure it matters.
I intend to test v1.06 when it comes out with p2pool, fast block time coins etc and if they haven't fixed these problems then they have shipped me a product which is not suitable for 'all scrypt applications' @ 300MH/s as they advertised and then notify KNC that I intend to return it for a refund.
When I purchased my Titan I had no interest in mining LTC. I purchased it on the assurance that it could mine any script coin or coin switching pool at advertised speeds.
I'll publish my tests when available for everyone's amusement.
It seems to me that the guidance to refuse the package or not open and use it if you have claimed a refund may depend on the grounds that you are claiming a refund. If you are doing it under one of the laws that allows you a cooling off period on internet sales, then perhaps it is good advice.
However, if you are doing it on the basis that the product doesn't meet advertised specifications than I'm not sure it matters.
I intend to test v1.06 when it comes out with p2pool, fast block time coins etc and if they haven't fixed these problems then they have shipped me a product which is not suitable for 'all scrypt applications' @ 300MH/s as they advertised and then notify KNC that I intend to return it for a refund.
When I purchased my Titan I had no interest in mining LTC. I purchased it on the assurance that it could mine any script coin or coin switching pool at advertised speeds.
I'll publish my tests when available for everyone's amusement.
the titan arrived, no cables of course...
imagine the uproar if you were to subscribe to sky television and they sent you a receiver box but refused to put up a satellite dish?
it's the same.
ok two boxes seem to be fully operational, while 3rd is only at 75% and the 4th is at 50%
what can i do? i am not hitting 300MH
Aside from RMA it was suggested by KnC to turn off bad dies and clock the remaining working cores higher to regain some performance. Not ideal but might work. I just worry how much more power would be drawn through that single PCIe connector using this approach. Anyone tried it yet?
the titan arrived, no cables of course...
imagine the uproar if you were to subscribe to sky television and they sent you a receiver box but refused to put up a satellite dish?
it's the same.
ok two boxes seem to be fully operational, while 3rd is only at 75% and the 4th is at 50%
what can i do? i am not hitting 300MH
Great News Everyone! KNC is building a 2nd mining data center 20 MegaWatts!!!!! Wowee!! Really glad to hear knc is doing well!!
http://www.datacenterknowledge.com/archives/2014/11/06/knc-miner-to-build-another-20mw-for-bitcoin-mining-in-sweden/
Really happy for them
http://www.datacenterknowledge.com/archives/2014/11/06/knc-miner-to-build-another-20mw-for-bitcoin-mining-in-sweden/
Really happy for them
This just gives me a warm and fuzzy feeling inside.
...and to think they would have only been able to add an additional 10MW if they still had customers. What a great idea to ditch them for more capacity.
Titan owners need a judgement against KNC that INCLUDES PUNITIVE DAMAGES for deceptive advertising practices, late delivery and lost income. Not just a win, a victory.
I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.
And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.
On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.
Shameful really ...
I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.
And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.
On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.
Shameful really ...
The problem is, and they may be relying on this, People have to make a decision early on, as soon as people start using their miners they have burned their bridges. So its only the people who reject or dont use their packages and launch a lawsuit in the early days who will possibly benefit from the result of a judgement - although this may set a precedent, there will likely be nobody left to take advantage of it. At this point KNC might decide to settle in relation to a small number of claims in the interest of damage limitation
backed into being legal miner in usa (had to do so to clear bank error)
only sure thing is I can get 25% back towards taxes due as biz 5 years (20% a year off gross income) so this 'brick' of a non-working (likely) Titan will put me in the hole $7598.85 vs $10,131.80 assuming I can string this along as a biz
otherwise I'd probably just let it sit in the box too....using scrypt calculator at 300mh (assuming it could do this) at 1400w (prob low) with 15c/kwh you'd
maybe barely get 2 btc (taking out elec costs you'd have to pay) the first month in conversion using a 'litecoin pool' ....which if I am correct is about all you can use this 300mh Titan with at the
moment in some kinda stable manner..perhaps some multipools work but have not heard of any...
so if I was NOT in the above legal miner situation I likely would eat the eventual $1,500 usd by leaving it in the box for the next couple months and/or
pay the $1,500 for a lawyer to pursue this..right now taking the 25% above seems in my odd situation the most prudent....
likely the smart thing is to sell the Titan in hand 1st batch as 300mh on ebay...but I mean really ....4 out of 5 of these puppies have to going back as
charge back to their cc companies...I mean would you not use charge back on paypal if you had to try to get one of these beasts up ..even at a 4.2k price?
looks to me a lot of them sales will end in tears....with the simple fact of 2 month RMA from KNC timeline on a piece of equip that won't work? and they
say they have a die/chip issue they can't fix...hell I've gotten charge backs for less problems then that on paypal stuff
anyway I wish everyone luck refusing the package and or getting a lawyer etc I will jump thru what hoops I can after the fact also...legally approprate
....but KNC seems awful sure they can pull of this stunt...seems like their reputation does not matter
anybody know how many knc Titans were sold 1st batch? as a guess at 10k or each say 1250 miners that is 12.5 million (if my math is right)
so hell ......they prob are stuck all them $$$ already spent in data halls imho
whatever the NO REFUND NO ROI Titan arrives tomorrow eve 11/8/14.....like death and taxes...I guess I'll be the first to know
sheesh
Titan owners need a judgement against KNC that INCLUDES PUNITIVE DAMAGES for deceptive advertising practices, late delivery and lost income. Not just a win, a victory.
I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.
And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.
On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.
Shameful really ...
I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.
And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.
On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.
Shameful really ...
The problem is, and they may be relying on this, People have to make a decision early on, as soon as people start using their miners they have burned their bridges. So its only the people who reject or dont use their packages and launch a lawsuit in the early days who will possibly benefit from the result of a judgement - although this may set a precedent, there will likely be nobody left to take advantage of it. At this point KNC might decide to settle in relation to a small number of claims in the interest of damage limitation
Just to let everyone know here that bought their cubes and don't live in Sweden.
I have just confirmed several lawsuits against KNC.
Personally, I'm among them. Being a swede and having contacted a lawyer specializing in helping civilians against big companies it is blatantly apparant that they have breached their own contract (and Swedish as well as European laws) on so many points that it would outright become a joke if they aren't convicted in Swedish court.
At this point however, I doubt KNC will reimburse anyone that isn't ready to sue them, which must suck for anyone outside of Sweden. If you have a home insurance here, it pays for the vast majority of the court costs, and no, KNC doesn't have dozens upon dozens of lawyers - it's one. A single one.
They aren't a vast multinational powerhouse able to ignore the laws, yet.
So if you have cubes coming but you want out of the horrific situation us Titan pre-orders are in then a successful lawsuit is pretty much the only way to go. Do under no circumstances accept the package, tell them to return it to the sender and that you don't want anything to do with it (if you're suing). Accepting the package is the game over in regards to getting your money back.
Personally I say ban KNC, gut their company for their criminal behavior and ostracize them internationally, then let them sit and adore their broken hardware like they deserve.
Even if I loose my lawsuit, I'm doing this to prove to all you guys that ordered a Titan but accepted the "no refund" crap they're pulling, that KNC isn't invulnerable only because they cite non-existing laws and then cite that their "lawyers" did everything by the book. It's complete BS and they really can't do what they are doing and get away with it (yet anyway, we'll see in court).
Like my lawyer told me; It would be a mockery of the law if they were to get their way.
I have just confirmed several lawsuits against KNC.
Personally, I'm among them. Being a swede and having contacted a lawyer specializing in helping civilians against big companies it is blatantly apparant that they have breached their own contract (and Swedish as well as European laws) on so many points that it would outright become a joke if they aren't convicted in Swedish court.
At this point however, I doubt KNC will reimburse anyone that isn't ready to sue them, which must suck for anyone outside of Sweden. If you have a home insurance here, it pays for the vast majority of the court costs, and no, KNC doesn't have dozens upon dozens of lawyers - it's one. A single one.
They aren't a vast multinational powerhouse able to ignore the laws, yet.
So if you have cubes coming but you want out of the horrific situation us Titan pre-orders are in then a successful lawsuit is pretty much the only way to go. Do under no circumstances accept the package, tell them to return it to the sender and that you don't want anything to do with it (if you're suing). Accepting the package is the game over in regards to getting your money back.
Personally I say ban KNC, gut their company for their criminal behavior and ostracize them internationally, then let them sit and adore their broken hardware like they deserve.
Even if I loose my lawsuit, I'm doing this to prove to all you guys that ordered a Titan but accepted the "no refund" crap they're pulling, that KNC isn't invulnerable only because they cite non-existing laws and then cite that their "lawyers" did everything by the book. It's complete BS and they really can't do what they are doing and get away with it (yet anyway, we'll see in court).
Like my lawyer told me; It would be a mockery of the law if they were to get their way.
I am from the UK and am appointing a swedish lawyer.
With regard to accepting the package - my advice is slightly different.
I had already asked KNC several times to cancel the order and give me a refund - they still sent package, It was actually signed by someone else in the property not me.
My solicitor doesnt see this as problem and has advised that I dont open the box and keep it safe for now.
But I am prepared to take the risk - win or no some people need to stand up against these crooks!
Great News Everyone! KNC is building a 2nd mining data center 20 MegaWatts!!!!! Wowee!! Really glad to hear knc is doing well!!
http://www.datacenterknowledge.com/archives/2014/11/06/knc-miner-to-build-another-20mw-for-bitcoin-mining-in-sweden/
Really happy for them
http://www.datacenterknowledge.com/archives/2014/11/06/knc-miner-to-build-another-20mw-for-bitcoin-mining-in-sweden/
Really happy for them
the titan arrived, no cables of course...
I have shakmod cables...so likely I WILL get cables heh..
I feel for ya...I'll be getting mine this evening 11/8/14 my lovely NO ROI NO REFUND Titan
we can confront the 'horror' together (yea of little faith...in KNC that is....)
frigging quests ...I HATE frigging quests
well....let the games begin I guess (said the Christian being lead into the Roman Colosseum ..ahhhhhh I hear the crowd
cheering as I stroll inside.....that has to be a good sign right?)
the titan arrived, no cables of course...
imagine the uproar if you were to subscribe to sky television and they sent you a receiver box but refused to put up a satellite dish?
it's the same.
the titan arrived, no cables of course...
Has anyone successfully received a refund from KnCMiner?
I requested a refund more than 6 months ago, their order page says that the refund was "payed" yet no sign of my money.
When do I start to worry?
Has anyone received a refund from these thieves?
How long did it take?
Considering all my options, but it infuriates me when companies like this take pre-orders to finance production, then don't deliver on the products and ALSO don't deliver on the promised refunds.
I would avoid this company at all costs. They look like the next Butterfly Labs.
I requested the refund on 30.04 did not received anything but standard answers , call them on Monday and they told me that they will finish the refunds from the month 04 in some weeks.I requested a refund more than 6 months ago, their order page says that the refund was "payed" yet no sign of my money.
When do I start to worry?
Has anyone received a refund from these thieves?
How long did it take?
Considering all my options, but it infuriates me when companies like this take pre-orders to finance production, then don't deliver on the products and ALSO don't deliver on the promised refunds.
I would avoid this company at all costs. They look like the next Butterfly Labs.
only one user wrote on knc forum that he received a refund for 1 neptune
Has anyone successfully received a refund from KnCMiner?
I requested a refund more than 6 months ago, their order page says that the refund was "payed" yet no sign of my money.
When do I start to worry?
Has anyone received a refund from these thieves?
How long did it take?
Considering all my options, but it infuriates me when companies like this take pre-orders to finance production, then don't deliver on the products and ALSO don't deliver on the promised refunds.
I would avoid this company at all costs. They look like the next Butterfly Labs.
I requested a refund more than 6 months ago, their order page says that the refund was "payed" yet no sign of my money.
When do I start to worry?
Has anyone received a refund from these thieves?
How long did it take?
Considering all my options, but it infuriates me when companies like this take pre-orders to finance production, then don't deliver on the products and ALSO don't deliver on the promised refunds.
I would avoid this company at all costs. They look like the next Butterfly Labs.
was just on the knc forum....www.kncminer.com
I get my Titan supposedly tomorrow eve 11/8/14.....
in the last 2 days of people getting their Titans I saw like 5 folks (probably more I got discouraged and left) stating that their Titan not only did not sorta work..it basically
did not work at all..and the usual 'ship it back at your cost for an RMA' and the more recent slow power die in a week or so to the dreaded dead die issue...not good for
2 days of posts on knc forums imho....
I've already decided if it is a power plug issue someday..I will simply void the warranty and replace or as some suggested wire directly..no use sending it back
for a RMA in 2 months if KNC's company line is it is your fault on how you put the plug into their titan cube...I know a guy who does high end electronic repair
of medical/elec engineering components...so not gonna wait 2 months (their time line stated so likely longer) for an RMA on something like that?
I was told that if used 'correctly' (dab on metal female modular power cable ends ..when sliding male pins in they as they are also coated...or so I was told ...for a more secure electrical connection)
this stuff may help? advice?
http://www.amazon.com/MG-Chemicals-Carbon-Conductive-Grease/dp/B005T8ROWA/ref=sr_1_1?s=industrial&ie=UTF8&qid=1415336265&sr=1-1&keywords=MG+Chemicals+846+Carbon+Conductive+Grease
the above cables with the carbon grease on shakmods 16awg Y cables for the corsair 1200i (i have two of them)
perhaps this is overkill but what do folks think of the above compound (or use?)
by the by anyone else have posts disappear on KNC forums when you post an ebay link for Titans new in box in hand selling for 4200 usd?
gee I wonder what happened?
here is a repost
http://www.ebay.com/itm/KNC-Titan-Scrypt-Miner-New-in-Box-ready-to-ship-NOW-In-Hand-/281483128725?pt=US_Virtual_Currency&hash=item4189b3af95
so it goes i guess
I get my Titan supposedly tomorrow eve 11/8/14.....
in the last 2 days of people getting their Titans I saw like 5 folks (probably more I got discouraged and left) stating that their Titan not only did not sorta work..it basically
did not work at all..and the usual 'ship it back at your cost for an RMA' and the more recent slow power die in a week or so to the dreaded dead die issue...not good for
2 days of posts on knc forums imho....
I've already decided if it is a power plug issue someday..I will simply void the warranty and replace or as some suggested wire directly..no use sending it back
for a RMA in 2 months if KNC's company line is it is your fault on how you put the plug into their titan cube...I know a guy who does high end electronic repair
of medical/elec engineering components...so not gonna wait 2 months (their time line stated so likely longer) for an RMA on something like that?
I was told that if used 'correctly' (dab on metal female modular power cable ends ..when sliding male pins in they as they are also coated...or so I was told ...for a more secure electrical connection)
this stuff may help? advice?
http://www.amazon.com/MG-Chemicals-Carbon-Conductive-Grease/dp/B005T8ROWA/ref=sr_1_1?s=industrial&ie=UTF8&qid=1415336265&sr=1-1&keywords=MG+Chemicals+846+Carbon+Conductive+Grease
the above cables with the carbon grease on shakmods 16awg Y cables for the corsair 1200i (i have two of them)
perhaps this is overkill but what do folks think of the above compound (or use?)
by the by anyone else have posts disappear on KNC forums when you post an ebay link for Titans new in box in hand selling for 4200 usd?
gee I wonder what happened?
here is a repost
http://www.ebay.com/itm/KNC-Titan-Scrypt-Miner-New-in-Box-ready-to-ship-NOW-In-Hand-/281483128725?pt=US_Virtual_Currency&hash=item4189b3af95
so it goes i guess
Titan owners need a judgement against KNC that INCLUDES PUNITIVE DAMAGES for deceptive advertising practices, late delivery and lost income. Not just a win, a victory.
I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.
And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.
On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.
Shameful really ...
I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.
And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.
On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.
Shameful really ...
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