Well it has finally happened. The first time the pci-e cable melted on the psu and I was able to avoid RMA.
This time the connector on the cube fried. One of the 6 pins is completely black and it won't power up anymore.
Sent support/rma request.
Your request (35659) has been received and is being reviewed by our support staff.
I know KNC does not work on weekends. Will keep this thread updated with procedure and responses.
EDIT: The cables used are the stock cables that come with the Seasonic x-1050. These cables are 16AWG and state they are High Current on the box.
1. 80PLUS® Gold Certified Super High Efficiency
2. Full Modular Cabling Design
3. Patented DC Connector Module with Integrated VRM [Voltage Regulator Module]
4. DC to DC Converter Design
5. Seasonic Hybrid Silent Fan Control
6. Sanyo Denki San Ace Silent Fan
7. Conductive Polymer Aluminum Solid Capacitors
8. Highly Reliable 105℃ Japanese Brand Capacitors
9. Tight Voltage Regulation [±3%]
10. Active Power Factor Correction [99% PF Typical]
11. High +12V Output
12. High Current Gold Plated Terminals 13. Dual Sided PCB Layout
14. Ultra Ventilation [Honeycomb Structure]
15. Multi-GPU Technologies Supported
16. All-in-One DC Cabling Design
17. Easy Swap Connector
18. Universal AC Input [Full Range]
19. 5 Years Warranty Picture of connector on cube:
UPDATE:
1. November 1, 2014 (Saturday) Sent KNC support email informing them of the burnt connector and asking for official guidance/procedure. Request #35659
2. November 3, 2014 I got an email from KNC this morning. I have responded with the picture that has been uploaded in the OP.Anna (kncminer)
Nov 03 11:58
Dear Marc,
We had already shipped PCI-e cables.
We are really sorry to hear about what happed and are going to grant you with RMA to replace the connector for you as soon as possible.
Could you please send us the picture of the connector that is burnt?
Thank you.
Best regards |
Med vänlig hälsning
Anna
3. November 4, 2014 I received an update this morning. I have been authorized for an RMA. HOWEVER I must pay shipping the cube back to KNC. From Canada it costs ~$300 via FEDEX or UPS. Canadapost $150. I am disappointed that I should be responsible for paying shipping when this is a known defect with the Titan. I have asked, politely, that KNC provide me a return shipping label given the fact that this is a design flaw and no Y cable was provided as of yet. I am also worried about taxes on the way back. Since they are asking me to declare a value of $400USD I infer that they will in turn declare a non zero value when they return the fixed cube. That means I will have to pay another 15% of taxes on something I already own.Hugo (kncminer)
Nov 04 09:28
Hi,
We can at this stage offer you an RMA.
Please put RMA-T141104-01 in large writing on the box and send the cube back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
We will review the cause of the issue and get back to you as soon as possible with a replacement or a repaired cube.
Please note that the shipment to us will need to be paid by the customer and we will pay for the return shipment. You should declare the value per cube at 400 USD.
Thank you,
Med vänlig hälsning | Best regards
Hugo Svanborg
Kncminer
www.kncminer.comOffice: +46 8559 253 20
4. November 4, 2014 I found a cheaper option with CandaPost. 4 business days guaranteed service to Sweden. This was their cheapest option other the economy surface which has an estimated 4-6 week delivery standard. I have since paid myself for this label and have modified my request to KNC from providing return label to providing a reimbursement for $95.34CAD which is the cost of the shipping.
, and coaching (5).
Doesn't sound very promising if this guy did not exist before June this year.