Author

Topic: Swedish ASIC miner company kncminer.com - page 188. (Read 3049514 times)

full member
Activity: 253
Merit: 101
November 06, 2014, 02:40:46 PM
Indeed.  Tighten the screws on these incredible pricks.  They're swimming in money thanks to us and deserve to lose as much of it as possible.
newbie
Activity: 1
Merit: 0
November 06, 2014, 01:16:14 PM
Just to let everyone know here that bought their cubes and don't live in Sweden.

I have just confirmed several lawsuits against KNC.
Personally, I'm among them. Being a swede and having contacted a lawyer specializing in helping civilians against big companies it is blatantly apparant that they have breached their own contract (and Swedish as well as European laws) on so many points that it would outright become a joke if they aren't convicted in Swedish court.

At this point however, I doubt KNC will reimburse anyone that isn't ready to sue them, which must suck for anyone outside of Sweden. If you have a home insurance here, it pays for the vast majority of the court costs, and no, KNC doesn't have dozens upon dozens of lawyers - it's one. A single one.
They aren't a vast multinational powerhouse able to ignore the laws, yet.

So if you have cubes coming but you want out of the horrific situation us Titan pre-orders are in then a successful lawsuit is pretty much the only way to go. Do under no circumstances accept the package, tell them to return it to the sender and that you don't want anything to do with it (if you're suing). Accepting the package is the game over in regards to getting your money back.

Personally I say ban KNC, gut their company for their criminal behavior and ostracize them internationally, then let them sit and adore their broken hardware like they deserve.

Even if I loose my lawsuit, I'm doing this to prove to all you guys that ordered a Titan but accepted the "no refund" crap they're pulling, that KNC isn't invulnerable only because they cite non-existing laws and then cite that their "lawyers" did everything by the book. It's complete BS and they really can't do what they are doing and get away with it (yet anyway, we'll see in court).
Like my lawyer told me; It would be a mockery of the law if they were to get their way.
hero member
Activity: 616
Merit: 500
November 06, 2014, 11:43:54 AM
If only they'd use the right amount of plugs per PCB, and didn't use Chinese-sourced cheap plugs... then perhaps it would've been a decent product. Feel  bad for the folks who paid for this stuff.

legendary
Activity: 2240
Merit: 1254
Thread-puller extraordinaire
November 06, 2014, 10:05:58 AM
Can't see that cutting the mustard with KnC.

I know of people who have had to resort to emailing the Swedish Embassy in their country in order to try and explain that KnC are claiming privileges for refusing refunds that don't exist in the EU and asking the Embassy to explain if Swedish company law actually permits that sort of "you'll get what your given even if it doesn't perform as was originally promised" shitty attitude.

 
sr. member
Activity: 476
Merit: 250
let's have some fun
November 06, 2014, 10:01:10 AM
jjwhitehead1991 commented
Today, 04:44 PM
Kurt,
I have discussed this with the ECC. They have read your TandC and the product description. They have informed me that I am entitled to cancel this order and that I am entitled to a full refund of the amount paid.

**has meanwhile been deleted got it wrong, but usually
Kurt removes any post pointing out that they behave illegal and that each customer is entitled to a refund in less than 20minutes - I smell fear
legendary
Activity: 2240
Merit: 1254
Thread-puller extraordinaire
November 06, 2014, 09:06:08 AM
Quote from: KnC
We will repair/replace the cube and send it back to you in the quickest way possible.

As long as it doesn't require any work outside of normal office hours mon-fri and doesn't cost us anything and doesn't make me get up from this chair and doesn't make me have to root through a shit-ton of these damn cubes to find one that might actually work.

But, other than that, sure it'll be 'the quickest way possible.

sr. member
Activity: 397
Merit: 250
November 06, 2014, 09:02:03 AM
Well it has finally happened. The first time the pci-e cable melted on the psu and I was able to avoid RMA.

This time the connector on the cube fried. One of the 6 pins is completely black and it won't power up anymore.

Sent support/rma request.

Your request (35659) has been received and is being reviewed by our support staff.

I know KNC does not work on weekends. Will keep this thread updated with procedure and responses.

EDIT: The cables used are the stock cables that come with the Seasonic x-1050. These cables are 16AWG and state they are High Current on the box.
1. 80PLUS® Gold Certified Super High Efficiency  
2. Full Modular Cabling Design  
3. Patented DC Connector Module with Integrated VRM [Voltage Regulator Module]  
4. DC to DC Converter Design  
5. Seasonic Hybrid Silent Fan Control  
6. Sanyo Denki San Ace Silent Fan  
7. Conductive Polymer Aluminum Solid Capacitors  
8. Highly Reliable 105℃ Japanese Brand Capacitors  
9. Tight Voltage Regulation [±3%]  
10. Active Power Factor Correction [99% PF Typical]  
11. High +12V Output  
12. High Current Gold Plated Terminals  
13. Dual Sided PCB Layout  
14. Ultra Ventilation [Honeycomb Structure]  
15. Multi-GPU Technologies Supported  
16. All-in-One DC Cabling Design  
17. Easy Swap Connector  
18. Universal AC Input [Full Range]  
19. 5 Years Warranty Picture of connector on cube:




UPDATE:


1. November 1, 2014 (Saturday) Sent KNC support email informing them of the burnt connector and asking for official guidance/procedure. Request #35659

2. November 3, 2014 I got an email from KNC this morning. I have responded with the picture that has been uploaded in the OP.

Anna (kncminer)
Nov 03 11:58
Dear Marc,
We had already shipped PCI-e cables.
We are really sorry to hear about what happed and are going to grant you with RMA to replace the connector for you as soon as possible.
Could you please send us the picture of the connector that is burnt?
Thank you.

Best regards |
Med vänlig hälsning
Anna

3. November 4, 2014 I received an update this morning. I have been authorized for an RMA. HOWEVER I must pay shipping the cube back to KNC. From Canada it costs ~$300 via FEDEX or UPS. Canadapost $150. I am disappointed that I should be responsible for paying shipping when this is a known defect with the Titan. I have asked, politely, that KNC provide me a return shipping label given the fact that this is a design flaw and no Y cable was provided as of yet. I am also worried about taxes on the way back. Since they are asking me to declare a value of $400USD I infer that they will in turn declare a non zero value when they return the fixed cube. That means I will have to pay another 15% of taxes on something I already own.

Hugo (kncminer)
Nov 04 09:28
Hi,
We can at this stage offer you an RMA.
Please put RMA-T141104-01 in large writing on the box and send the cube back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
We will review the cause of the issue and get back to you as soon as possible with a replacement or a repaired cube.
Please note that the shipment to us will need to be paid by the customer and we will pay for the return shipment. You should declare the value per cube at 400 USD.
Thank you,
Med vänlig hälsning | Best regards
Hugo Svanborg
Kncminer
www.kncminer.com
Office: +46 8559 253 20

4. November 4, 2014 I found a cheaper option with CandaPost. 4 business days guaranteed service to Sweden. This was their cheapest option other the economy surface which has an estimated 4-6 week delivery standard. I have since paid myself for this label and have modified my request to KNC from providing return label to providing a reimbursement for $95.34CAD which is the cost of the shipping.


Update:

5. November 6, 2104 I got an answer from Keith today saying that the only way the connector burns is if I didn't follow the guidelines they suggested or that I didn't connect the cable correctly and that is what will cause 1 pin to burn. However I asked for an explanation of what I did wrong since I used:

    1. 16AWG PCI-e cable was used
    2. Seaonsic cables are HCS with grimped terminals to 16AWG wire (as noted in OP with description from the PSU Manufacturer)
    3. I properly pushed the cables into the connectors
    4. Y cables have not been received so this was impossible for me to use.

I have replied again asking for reimbursement of shipping fees and an explanation of exactly what I did wrong from their suggested guidelines.


Keith (kncminer)

Nov 06 09:21

Hi,

Apologies for the delay in reply. We offer return shipping for components that are DOA or similar. We have provided recommendations and steps to ensure that the cubes port do not burn, they can usually only burn if the connector is not making full contact on all 6 pins as the power then only travels down a few of the pins and overloads them.

We will repair/replace the cube and send it back to you in the quickest way possible.

Med vänlig hälsning | Best regards

Keith Gurnett

Kncminer
www.kncminer.com
Office: +46 8559 253 20
legendary
Activity: 1316
Merit: 1014
ex uno plures
November 06, 2014, 07:51:58 AM
does anyone have any tips how to connect BATCH 1 TITAN with 2x850 Corsair RM850 PSUs

as i see some people did not get the Y cables, i assume its gonna be the same with this shipment

do i need Y cables if i have 2 PSUs?

thanks for clarifying...

You need either 4 16 gauge cables with HCS 45750 series terminals (13 amps/circuit) or 4 Y adapters with 16 gauge wire and HCS45750 terminals on the Titan end and then 8 regular PCI-e cables (for each Titan) if you want to minimize your chances of trouble.

Bitcointalk user cablez (USA), British supplier Shakmods and Icelandic supplier Icemodz all offer these.
legendary
Activity: 1400
Merit: 1000
I owe my soul to the Bitcoin code...
November 06, 2014, 07:47:13 AM
does anyone have any tips how to connect BATCH 1 TITAN with 2x850 Corsair RM850 PSUs

as i see some people did not get the Y cables, i assume its gonna be the same with this shipment

do i need Y cables if i have 2 PSUs?

thanks for clarifying...


You do not 'need' the Y adapters to make the units run but it is a very good idea to have them to try to avoid melts/burns of either the PSU end, the cables themselves or the Titan power connector.

Alternatively you could just run 16awg power cables from your PSU if it is a modular type.  That would work in lieu of a Y adapter.
sr. member
Activity: 365
Merit: 250
November 06, 2014, 07:28:37 AM
does anyone have any tips how to connect BATCH 1 TITAN with 2x850 Corsair RM850 PSUs

as i see some people did not get the Y cables, i assume its gonna be the same with this shipment

do i need Y cables if i have 2 PSUs?

thanks for clarifying...
hero member
Activity: 624
Merit: 502
November 06, 2014, 05:23:22 AM
I wouldn't bother with "Bitcoinbrothers", it looks like another cookie cutter scam.

They claim their 16nm hardware will be ready for mass deployment in Q1 even though TSMC doesn't plan to begin mass production of 16nm until Q2.

They also claim to have had 20nm hardware since April but cannot provide any pics or a mining address. Seems we're supposed to believe they spent millions developing a badass 20nm ASIC yet never sold a single machine to anyone.

Here's what some germans have to say about them:

One of these guys used to post on the german forum section. Completely retarded, utter nonsense. Stay away from this.

They had promised much in the past (german sub forum), delivered (afaik) zero

Their website looks pretty amateurish for a company who claim to be developing 16nm tech.
copper member
Activity: 2898
Merit: 1465
Clueless!
November 06, 2014, 01:21:08 AM
Well IMHO
seems to me KNC is  NOT testing these units before shipping...i got an "processing" at the end of the swedish time (day working hours) and within 2 hrs of getting 'processing' tag (at end of said work day) ...the unit said shipped......so looks to me like processing means getting it all in the box and out the door ..and relying on chance to see if it all works or not
when you put it together for the first time.....a true DIY kit ........don't ya know!

makes sense with the kinda luck they are having with working units again imho about 1 out of 7 so far from posts i've seen (guessing) working....

anyway

The Titan ... supposedly will arrive Friday 11/8 from UPS...I have changed to there ...so I pick it up at UPS w/signature ...no need
to have it bounce around further for a late afternoon delivery in the truck all day...

well ...it would be one thing to have a NO ROI NO REFUND Titan I will be really p/o'd if I at LEAST can't get the unit running
in a sensible manner as a 'hobby/toy' and see the nice xmas tree lights and whirly noises...if I can't even get the satisfaction
of wasted/stupid toy warm and fuzzies out this ...I will be really really annoyed!

(Hey ain't the first time I've got screwed on something (knife handle in back) ..but jeez ...leave me more to play with then fight the cat over the knc shipping box!)



sr. member
Activity: 471
Merit: 250
November 05, 2014, 04:41:50 PM
One of these guys used to post on the german forum section. Completely retarded, utter nonsense. Stay away from this.

Ahh, give it to them, they got balls for their future business plan "by pushing 300-400 petahash into the market quickly in Q1 2015, and growing our presence from there, we triple or quadruple the difficulty for a limited time, to achieve a new efficiency standard in mining and on the blockchain'.

*WARNING*

hero member
Activity: 744
Merit: 514
gotta let a coin be a coin
November 05, 2014, 04:37:06 PM
Wash, rinse, repeat scam. Jeez, what a disaster this whole thing turned into.
hero member
Activity: 770
Merit: 509
November 05, 2014, 02:40:51 PM
I wouldn't bother with "Bitcoinbrothers", it looks like another cookie cutter scam.

They claim their 16nm hardware will be ready for mass deployment in Q1 even though TSMC doesn't plan to begin mass production of 16nm until Q2.

They also claim to have had 20nm hardware since April but cannot provide any pics or a mining address. Seems we're supposed to believe they spent millions developing a badass 20nm ASIC yet never sold a single machine to anyone.

Here's what some germans have to say about them:

One of these guys used to post on the german forum section. Completely retarded, utter nonsense. Stay away from this.

They had promised much in the past (german sub forum), delivered (afaik) zero
legendary
Activity: 1400
Merit: 1000
I owe my soul to the Bitcoin code...
November 05, 2014, 02:15:12 PM
KNC plans for BTC domination may have hit a speed bump:
http://bitcoinbrothers.de/press/pr20141103

Oh great another group with no working silicon ready to relieve wannabe miners of their fiat for high priced BTC in return.  When will it end?  Do the exchanges not work right?

I see they are talking exahash already. Should be interesting if they can deploy that much soonish.
legendary
Activity: 1904
Merit: 1007
hero member
Activity: 744
Merit: 514
gotta let a coin be a coin
November 05, 2014, 01:36:06 PM
KNC plans for BTC domination may have hit a speed bump:
http://bitcoinbrothers.de/press/pr20141103

Proof of working device?
legendary
Activity: 1316
Merit: 1014
ex uno plures
November 05, 2014, 10:53:12 AM
KNC plans for BTC domination may have hit a speed bump:
http://bitcoinbrothers.de/press/pr20141103

"Bitcoin Brothers" ? What's in a name, anyway ?

~L)L~

legendary
Activity: 1260
Merit: 1008
November 05, 2014, 10:39:51 AM
KNC plans for BTC domination may have hit a speed bump:
http://bitcoinbrothers.de/press/pr20141103

they already had hit one long ago, namely bitfury/ghash/cex.

edit: bitfury was only the first of quite crowded group.
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