There was a major situation outside of my control and i had to leave but i am partially available now and will sort out your payment soon. You can be sure of that
I'm surprised by his reply. Does this mean that only one person is responsible for the operation of the casino and processing payments?
Although he claims that the issue arose beyond his control, it was still irresponsible and unprofessional not to provide any updates on its communication channels or social media. I think it is always better to inform the clientele about all major issues that may affect the smooth operation of their business.