Topic: Where to fix your Asic miners. - page 2. (Read 73210 times)

How long have those S17 gears been sitting in ASIC Master's warehouse? also, what measures did ASIC Master take to ensure the same long waits don't happen again? gaining trust is pretty difficult.

I understand you are not the owner nor the salesperson for ASIC Master, and you are doing a great job keeping forum members up to date, I do appreciate all the work you do here.

Well for 1, ask about your problem in the CompacF thread...Odds are you will find answers to your problem there.
If it is a serious problem - contact the vendor you bought it from for Warranty service.

Whats wrong with your Compac F?

is there a place that fixes GekkoScience Compac F?

ASIC Master update from the front lines…

Recovering the previous regime is nearly done(I will however endorse his superb teaching ability without reservation). Having finished processing our largest orders, I’ve begun contacting and fixing our small S17 series customers. Most have been understanding, I’m even offering a backlog clearance price. Only one flamer so far, it really stings being called a scammer when you are trying to make things right (in this case having to inform him we don’t repair DR5 hashboards). With the clearing of the backlog we are moving our focus to S19, M2x, and M3x series miner repair only.

As of last week, Whatsminers are the machine we can repair in the largest volume because MicroBT sent factory support staff from their headquarters in Shenzhen to train our entire staff on their machines! (I was also able to carve out some time to learn about power supply and control board repair. coming soon.)

We had a rough start this year, not gonna lie.  I’m not gonna tell you to choose ASIC Master because we have a cool name and are centrally located in Chicago. I wont bullshit people with pieces of paper that prove we can spend money and are great on tests. I’ll just be as transparent as I’m able, let you know what’s going on, and be here when you need us.

With Gratitude,
Jay

 

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For those who don't know Scott, he owns a mining-related company in the U.S, he has a great reputation in the telegram's mining community, I have know him since 2019 IIRC, glad to see him offering repair services, hopefully, we get to read some good reviews on his service in this thread soon.

Good luck.

Here is my USA miner repair site:
https://repair.scottscryptomining.com/repair/

Alpha Asic Repair DBA Dalton Asic Repair. North Georgia US. Specialize in Avalons but we accept all ASIC miners. Also, we repair PSUs. 16 technicians and growing. Avg cost $250. Remote Dx available. Mikey thanks for the feedback back in 2021  Took off and ran with it! [email protected] and [email protected]

You are free to post here (you did anyway) but I can't add you in the original post because none of the trusted community members can vouch for you, I did search you a bit on large telegram groups, and also nothing came up, I am not claiming anything here, just saying, I hope that someone can verify you and report back so I can add you to the list, until then if anyone wants to deal with you, they will need to take the risk first and then report back.

Thanks for understanding.


This topic is for repair, not for after-sale services related to buying mining gear from you, if I don't buy your equipment, will you fix mine? if yes, you can post here, if not -- you can't.

Thanks.

Hello
  I would like to say here, if I may, that our company sells mining machines with after-sales service and right in the local
  If you need to buy products you can contact me at https://t.me/Lance994

Hi,

Can you add my repair center for S19 in your list ?

The company is Ohmcool S19 repair Center
Website : ohmcool.com
We are located in France

We only sell diagnose slot we can deliver : you choose your slot and no one else can buy it anymore.

We do this as we think it is really important to give a true planning for those who have miner to repair.

The repair will be done within 5 days by a Bitmain Certified Engineer.

Thanks !

Guillaume

Yea, weird, no messages. I don’t Feel at liberty to divulge too much but I am saddened we had to split with CMCHR, he’s a great guy and I considered him a friend. Give me a couple of weeks to arrange that, we have some fires to put out that culminated during his reign that caused the split and this week is Mining Disrupt. i’m really hoping that less middle management will speed up the repair process. All this office BS is really frustrating and has so much more to do with getting your repairs done then the number of techs or ability does, That’s part of the reason I’m here. I want to engage with the community and find the best possible solutions for everyone. As I see it there’s no reason the techs can’t drive Lambos too (If they go about it smart)! Lol

I live a couple of hours away and would love to come and take a tour and possibly drop off a couple S17's for hashboard repairs. The website asicmaster.com won't come up and I'm confused as to whether it's the same as Crypto Miner CHR or what's up with the split or how that went down. The phone number is the same but sites/names are different, so I am contacting you here to try and get info on how to get repairs from you guys. I sent you a PM but I don't think it went through so I'll try again here. I am trying to find an asic repair shop. Trying to find a place I can drive to, as delivery always gets damaged. A personal tour would go a long way toward establishing trust, as does quality repairs and quick turn around. Thanks, and thanks to all the posts, at least I have a couple of places I can try; but I'm reaching out to you first and we'll see what happens. Shoot me an e-mail [email protected]

You said


Which is why I thought you and a few other people left the company, sorry my bad.

So in that case, can folks in this community like scottp1111 contact you directly and provide you with their gears information so you can try and help them in any way you can? I am asking this question because of what you mentioned about the bad manamgnet and the need for clients to get in touch with the tech person who is working on their gear, I also want to help this community to the best of my ablitity which is why I go out of my way and ask you if you can "speed things up" for them, now that applies to old gears stuck at ASIC Master or gears that are yet to be sent.

I will understand if your answer would be "NO" and that they have to take the default slow route.

I am still with ASIC Master LLC of Chicago and have no plans to go anywhere else. The Halsted address is our UPS store mailing address, The shop is about 10 minutes from there. Anyone who wishes to visit us can ask me for a personal tour.

Let me get this straight,are do you no longer work with (Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA), or are you planning to leave? your answer will then open the door for a few questions which hopefully you will have the time to answer.

@scottp1111, sorry to hear to your story, but this has been so common I find it hard to be/act surprised.

    I wish your story was a hell of a lot less common, to us and the industry as a whole. As a veteran here I’m not afraid to admit some embarrassment(even if it wasn’t of my own making). We just had part ways with THE asic master because he wasn’t cut out for management. Exactly why my advice was to know the guy with hands on your gear(as opposed to a manager slinging bullshit), actually it still is. I’m looking forward to less labeling and inventory and more fixing things.

     If you’re the Scott I met six months ago on my first day of work, your stuff is already on my desk and when it’s returned shortly you won’t need it repaired anymore(and I’ve also been sending you emails for a week with no response). Oh wait, you said T17(plural) I have a stack of pros, still T17 are a dream to work on, It’s possible I could get those back to you fixed* without much delay.

    I’m not making any promises, but will be as transparent as I think I’m able. It’s such a tiny community I don’t know why others aren’t here doing the same. I think ASIC master is only Roughly 9 months old, so I pray this will be the first and last adjustment we need to make.

I just wish mikeywith wasn’t so dead on about the labor issue. I did just get 2 HS interns last week so my hopes are pretty high.

*If not fixable, a detailed reason why provided.

7 months my T17's have been at asic master. I just sent a fedex label and hoping for the best to get my equipment back. Spotty communication via email AT BEST! I hope I havent been scammed, and yes everyone else is correct, the machine is almost worthless now after 7 months. Nobody told me 7 months ago upon initial contact that It would be months of no contact and every update when I get an update is well we dont know when we will get to them.... Screw that game! I am pretty sure I am about to take an ass kicking on these machines, however I know my SN's of my hashboards and machines, so we will see what turns up if anything.. I very disappointed I guess I will go back to using Great Voyage Inc in Nashua NH. I cant recommend anyone to send anything here at this point!