Topic: 🚀 WINZ.IO 🚀 JOIN $10,000 FREE LOTTERY 🥳 WELCOME BONUS: 300 FREE SPINS 🎁 - page 26. (Read 17719 times)

In my first withdrawal request (1500 TRX only) they asked for full kyc verification. After completing KYC, they asked for email verification on the second check. Because they wanted to prevent someone with KYC from money laundering
They are currently distracting customers with free spins lies. I made a deposit based on the e-mail they sent. The second I got the free spins was canceled. The customer representative says that I will solve the issue for 20 minutes, and keeps stalling.

Same problem with that amateur casino. I deposited but I can't get free spins.

Okay, Could you please stop spreading Lies all over the forum and on Social Media? You haven't answered my previous post yet and come again with a new promotion which is a lie. I am a new and KYC verified player on your platform. You guys forced me to do the KYC to get my first withdrawal. Right after that, You notified me that Any kind of promotions are no longer available. Your bonus TOS doesn't say that you can Exclude a specified player from the bonus without giving him any explanation why you excluded him from the bonus. Especially when a player is already KYC Verified on your casino.




Even if you verify the KYC there, I cannot say that you will get your withdrawals or you will be eligible for further bonuses. Look at my case. I am a KYC Verified player there.

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You can request a cashout of 0.01723396 BTC
This is what is left after deducting two bonus amounts received by two accounts registered using the same IP address.

What if none of them were applied? I am new to this forum. A few days ago, I see the promotion from bitcointalk and I created an account. I have deposited 0.9 LTC and claimed welcome free spins. I played the free spins and won about 0.25 LTC. After that, I Played more games and wagered over 2 LTC. I made a Withdrawal Request, and they requested KYC verification. I was not ready for that. I verified my KYC in two days because I didn't have a bank statement. I had to visit my nearest branch to collect the bank statement which is extra pressure in daily life. Finally, I verified my account and got the withdrawal. Due to this KYC Verification process, I missed the Friday Promo. Which was the reason to register at this casino. Yesterday, I got an email from Winz.io. Look at the mail and tell me what I have done wrong? Am I an alien?

The only way for us to check if you haven't done any wrong thing here is to verify your account.

STAY AWAY FROM THEM!, my friend told me about their promo and casino at his house. I created a account to try my luck with those free spins and from a total deposit of 19.9mBTC i finished with 23.514mBTC. In total i made 3.617mBTC profit which was pretty nice for me. Today after more then 3 days of waiting for my withdrawal verification i am receiving a mail where that told me that i can withdraw only 2.4mBTC and the math behind this is ,,In this account you got 0.00833082 BTC bonuses, in your second one - 0.01275714 BTC. These bonuses can't be approved to withdraw. You can withdraw 0.00244404 BTC.,,

The second one account is my friend one but the thing is that we both didn't got those amounts of bonuses. 0.00833082 BTC is the wager done on my account and 0.01275714 BTC is the wager on the friend one. That's not the bonus gained! I can also upload all pictures and a video recording from the support chat. Yes i did create a account to try my luck on those free spins but you cannot let me withdraw only 2.4mBTC from the total of 19.9mBTC which i deposited! And also i did all steps of KYC before requesting my withdraw. I even mentioned them that the math behind the email reply is not good and that that is the total wager not the bonus, the reply was ,,As it was mentioned, cannot be changed.,,    

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STAY AWAY FROM THEM!

Those rules aren't available in your terms. You are making those rules as the way you wish and forcing me to do KYC to receive my withdrawal. I haven't broken any of those rules. I have deposited and played the free spins, but I took risk with my deposits in other games. Your system didn't told me to verify my identity when I lost my deposits. But you guys are asking it as I haven't lost my last few deposits, and I was able to make some profit and withdrawal. I'm neither from any blocked territories nor hunting your bonuses.

Winz.io is the most hassle-full casino in my gambling experience. You guys are making my gambling experience annoying too. I take the gambling as entertainment and I have clearly said it in the last month in this thread when someone thought I'm having trouble for my losses at winz.io.


I can't figure out any valid reason for asking 3 steps of KYC documents. Now the situation is like that: winz.io is forcing me to sell my identity to them to get back my own money and small profit! Why should I do that while I haven't done any wrong thing there?

We would like again to clarify our position regarding KYC.

We always try to do our best to make Winz.io casino and experience around it entertaining and hassle-free. For crypto, KYC is quite relaxed, but we reserve the right to request it.

What could be the reason?

• We have a number of blocked territories, e.g. US, UK, France (you can check out our T&C for a full list). If we suspect that players are located in those territories, we will request documents.
• We see that a player has no interest to use our bonuses for entertainment purposes, e.g. player only claims bonuses and cashes out, then we may request KYC and remove bonuses. We don’t always request KYC though.
• If we suspect bonus hunting together with multi-accounting then we definitely request KYC.

Also, we may request KYC for a number of other reasons

• Large jackpot, if gave provider demands us to do so.
• Any request that rises from the license issuer.
• Any other reason that we deem important.

To summarize, we do that from time to time, but we always do that responsibly. Our crypto cash outs average processing time is lately about 8.5 minutes regardless of the size of the cashout.

Now, a question may pop up regarding the sincerity of easy no wagering bonuses, e.g. if we offer those, then we should allow to claim without limitations. In the beginning, we had a choice when it comes to no wagering bonuses: a) solely performance-based, e.g. cashback b) or take a risk and offer upfront no wagering bonuses.

We chose the latter. Roughly 98% of players take those bonuses and have fun playing. If occasionally players just cash it out, we don’t really do anything about it. It becomes a problem when players either solely claim and cash out or sometimes even worse – start registering new accounts and then it becomes an abuse. In this case, we take measures.

If it is simple hunting (again, taking systemic advantage) we pay all the funds and remove the bonus feature. If it becomes a multi-accounting abuse, then we might take stricter measures. And KYC is always an important step to make the final judgment.

Honestly, I am not the one to judge wether their accusations have reasoning behind them or not.
I'm not defending winz.io or you either because the only persons that could know for sure in this case are winz.io and you.
All im saying is that if I was you, I'd go through kyc and withdraw my money but I do understand that a lot of people don't wanna give out their personal information towards some gambling site

So, you also think that it is fair to suspect an user without any proper reason? Casino makes profit from user losses. They are doing unethical business by blocking my withdrawal. BTW, don't talk like nonsense. I'm not asking for free money here. I have deposited 2.2 LTC, I played some other games and made a little profit, I also got some profit from the free spins. After that, I requested for 2.92 LTC withdrawal.



They didn't suspect me as a multiple accounts user actually. They are just changing their words and trying to make the situation on their favour. While they aren't getting any evidence against me as I haven't done anything wrong. Previously they said three different things to me. Finally their forum representative addressed it as “multiple accounts”.

Well my case was in fact pretty similar to yours. Except that they didn‘t suspect me of multi accounting.
I was able to withdraw all my money and then just stopped playing there.
If I had to go through KYC to get my balance back, I wouldve probably just done so

Today made my first deposit on winz to play and get 150FS, everything went smoothly from 150 FS only made about $5-6 and then played in other slots, but unfortunately it turns out that there is no pragmaticplay provider here, maybe they should consider adding it. My withdrawal was sent quickly in less than 2 minutes.

I agree with identity verification / KYC in casino, but not with obligation. Because there are some players who just want to try and don't really mean it, and if asked to kyc it's kind of unfair.

Maybe KYC applies to certain things, like large withdrawals.
Btw, I'm curious how much is the withdrawal? Until they ask to complete 3 steps of KYC verification.

I think it’s pretty fair to ask for identification if anyones account is under suspicion. Think about it, they have to give you money which is hard earn and invested by the casino too. They need to pay and rent all those slots, casinos game, they need to manage that kinda money to pay back to them.

I don’t think casino has any fault in this regard. They are completely righteous in asking you the identity. It’s business, it’s not free money distribution Center. 

There should be some evidence for suspecting me like that. I don't have more than one account there. So, suspecting me as a bonus abusers with multiple accounts doesn't make any sense. Winz.io forcing me to verify my identity to get the withdrawal. This is nothing else than a shabby behaviour from them. Winz.io should include another rules in their deposit free spins promo, “we reserve the right to suspect you as a bonus abusers without any reason and force you to verify your identity”.

I just read your previous posts in this thread. You haven't clearly shared the full story here. But they have done the same thing with you as you were using their deposit free spins promotion. Maybe you don't give priority to the anonymity in gambling, but I do it. Will you verify your identity at every casino if they suspect you without any reason and force to submit KYC details?

They won't give you any other option. You will have one option only, which is to verify your identity. Therefore, they are making me a victim of their will.

Well let's say you suspect a player of muti-accounting even though you have no strong proof that he did it (it's hard to prove this unless you have matched it to a same IP that also participated on the promotion). So then he needs to undergo to your KYC. If he refused to do it, will you let him withdraw even only his deposit to participate on your free spin promotions? In other perspectives the player can be a victim of a possible erroneous accusation.

To be fair with winz.io (if you read the last 10 pages or something like that, you will see that I've had my problems with them aswell), they made their point clear. If they suspect you of using multiple accounts, it is their right to make you go through KYC in order to withdraw your money.
They aren't suspending your account and are also not taking any money from you.

I made deposits to receive the free spins. It doesn't mean I played to abuse the bonus. I have lost my deposits too while I was playing other games and completing rollover requirements. I wasn't looking for gaining profit there. There was risk involved in my bets. I went down a lot few many times, but luckily I recovered my balance and requested for withdrawal.

If you can't afford to give bonuses to your user then stop offering those bonuses. You can't say that I'm using multiple accounts to abuse your bonus. I have never done it at any casino. Your casino doesn't offer so much loyalty bonus like other casino. The deposit free spins are only attractive promo there. I didn't even participate in all of your weekly free spins. You are making illogical claim here without any reason.

I'm not going to do it (KYC) without any reason there. I have said it many times that I haven't done anything wrong at your casino. This is a shabby behaviour of winz.io as you guys has blocked my withdrawal and forcing me to complete 3 steps of KYC verification.

I would like to suggest other people to not fall in their deposit free spins promo. They will block your withdrawal and force you to verify your account (3 steps KYC verification) if they wish it. I believe a lot of crypto bettors still gives priority to their identity and anonymity. I want to say it again that I haven't done anything wrong at winz.io.