Topic: 🚀 WINZ.IO 🚀 JOIN $10,000 FREE LOTTERY 🥳 WELCOME BONUS: 300 FREE SPINS 🎁 - page 26. (Read 17502 times)

We would like again to clarify our position regarding KYC.

We always try to do our best to make Winz.io casino and experience around it entertaining and hassle-free. For crypto, KYC is quite relaxed, but we reserve the right to request it.

What could be the reason?

• We have a number of blocked territories, e.g. US, UK, France (you can check out our T&C for a full list). If we suspect that players are located in those territories, we will request documents.
• We see that a player has no interest to use our bonuses for entertainment purposes, e.g. player only claims bonuses and cashes out, then we may request KYC and remove bonuses. We don’t always request KYC though.
• If we suspect bonus hunting together with multi-accounting then we definitely request KYC.

Also, we may request KYC for a number of other reasons

• Large jackpot, if gave provider demands us to do so.
• Any request that rises from the license issuer.
• Any other reason that we deem important.

To summarize, we do that from time to time, but we always do that responsibly. Our crypto cash outs average processing time is lately about 8.5 minutes regardless of the size of the cashout.

Now, a question may pop up regarding the sincerity of easy no wagering bonuses, e.g. if we offer those, then we should allow to claim without limitations. In the beginning, we had a choice when it comes to no wagering bonuses: a) solely performance-based, e.g. cashback b) or take a risk and offer upfront no wagering bonuses.

We chose the latter. Roughly 98% of players take those bonuses and have fun playing. If occasionally players just cash it out, we don’t really do anything about it. It becomes a problem when players either solely claim and cash out or sometimes even worse – start registering new accounts and then it becomes an abuse. In this case, we take measures.

If it is simple hunting (again, taking systemic advantage) we pay all the funds and remove the bonus feature. If it becomes a multi-accounting abuse, then we might take stricter measures. And KYC is always an important step to make the final judgment.

Honestly, I am not the one to judge wether their accusations have reasoning behind them or not.
I'm not defending winz.io or you either because the only persons that could know for sure in this case are winz.io and you.
All im saying is that if I was you, I'd go through kyc and withdraw my money but I do understand that a lot of people don't wanna give out their personal information towards some gambling site

So, you also think that it is fair to suspect an user without any proper reason? Casino makes profit from user losses. They are doing unethical business by blocking my withdrawal. BTW, don't talk like nonsense. I'm not asking for free money here. I have deposited 2.2 LTC, I played some other games and made a little profit, I also got some profit from the free spins. After that, I requested for 2.92 LTC withdrawal.



They didn't suspect me as a multiple accounts user actually. They are just changing their words and trying to make the situation on their favour. While they aren't getting any evidence against me as I haven't done anything wrong. Previously they said three different things to me. Finally their forum representative addressed it as “multiple accounts”.

Well my case was in fact pretty similar to yours. Except that they didn‘t suspect me of multi accounting.
I was able to withdraw all my money and then just stopped playing there.
If I had to go through KYC to get my balance back, I wouldve probably just done so

Today made my first deposit on winz to play and get 150FS, everything went smoothly from 150 FS only made about $5-6 and then played in other slots, but unfortunately it turns out that there is no pragmaticplay provider here, maybe they should consider adding it. My withdrawal was sent quickly in less than 2 minutes.

I agree with identity verification / KYC in casino, but not with obligation. Because there are some players who just want to try and don't really mean it, and if asked to kyc it's kind of unfair.

Maybe KYC applies to certain things, like large withdrawals.
Btw, I'm curious how much is the withdrawal? Until they ask to complete 3 steps of KYC verification.

I think it’s pretty fair to ask for identification if anyones account is under suspicion. Think about it, they have to give you money which is hard earn and invested by the casino too. They need to pay and rent all those slots, casinos game, they need to manage that kinda money to pay back to them.

I don’t think casino has any fault in this regard. They are completely righteous in asking you the identity. It’s business, it’s not free money distribution Center. 

There should be some evidence for suspecting me like that. I don't have more than one account there. So, suspecting me as a bonus abusers with multiple accounts doesn't make any sense. Winz.io forcing me to verify my identity to get the withdrawal. This is nothing else than a shabby behaviour from them. Winz.io should include another rules in their deposit free spins promo, “we reserve the right to suspect you as a bonus abusers without any reason and force you to verify your identity”.

I just read your previous posts in this thread. You haven't clearly shared the full story here. But they have done the same thing with you as you were using their deposit free spins promotion. Maybe you don't give priority to the anonymity in gambling, but I do it. Will you verify your identity at every casino if they suspect you without any reason and force to submit KYC details?

They won't give you any other option. You will have one option only, which is to verify your identity. Therefore, they are making me a victim of their will.

Well let's say you suspect a player of muti-accounting even though you have no strong proof that he did it (it's hard to prove this unless you have matched it to a same IP that also participated on the promotion). So then he needs to undergo to your KYC. If he refused to do it, will you let him withdraw even only his deposit to participate on your free spin promotions? In other perspectives the player can be a victim of a possible erroneous accusation.

To be fair with winz.io (if you read the last 10 pages or something like that, you will see that I've had my problems with them aswell), they made their point clear. If they suspect you of using multiple accounts, it is their right to make you go through KYC in order to withdraw your money.
They aren't suspending your account and are also not taking any money from you.

I made deposits to receive the free spins. It doesn't mean I played to abuse the bonus. I have lost my deposits too while I was playing other games and completing rollover requirements. I wasn't looking for gaining profit there. There was risk involved in my bets. I went down a lot few many times, but luckily I recovered my balance and requested for withdrawal.

If you can't afford to give bonuses to your user then stop offering those bonuses. You can't say that I'm using multiple accounts to abuse your bonus. I have never done it at any casino. Your casino doesn't offer so much loyalty bonus like other casino. The deposit free spins are only attractive promo there. I didn't even participate in all of your weekly free spins. You are making illogical claim here without any reason.

I'm not going to do it (KYC) without any reason there. I have said it many times that I haven't done anything wrong at your casino. This is a shabby behaviour of winz.io as you guys has blocked my withdrawal and forcing me to complete 3 steps of KYC verification.

I would like to suggest other people to not fall in their deposit free spins promo. They will block your withdrawal and force you to verify your account (3 steps KYC verification) if they wish it. I believe a lot of crypto bettors still gives priority to their identity and anonymity. I want to say it again that I haven't done anything wrong at winz.io.

We carefully reviewed your gameplay and concluded that your activity is more about bonus hunting than actual casino play. Our bonuses in that sense are very vulnerable as we do not apply wagering requirements. So far, 98% of players play those bonuses for fun, and 2% focus on gaining maximum advantage from the bonus, not actual casino play.  This is unfortunate as sooner or later it can lead us to completely ditching this type of bonus.

We always make the best effort to act transparently, and we do not try to seize anything, however, there are two logical outcomes of bonus hunting:
1) We will remove the possibility to claim further bonuses
2) As we are observing several accounts from the same location performing the same type of activity we need to understand if there is any kind of multi-accounting (that we do not allow and leads to worse consequences).

When we suspect multi-accounting we request a set of documents to verify the person. Please submit the requested information and if everything is in order your cashout will be approved. Please note that it can take till Monday to complete the review.

They should change the name of that machine to 'The Wild Crash', not a single win in 60 spins is crazy.


When I play on this site I do it for the bonus, and I would be nice to have a better definition of bonus abuser because if we complete their wager requirement before a withdrawal then how are we abusing it?

I can't believe how they are burning their reputation for 2.6LTC... It doesn't worth it.

I have reached to their live support few many times to know the reason of blocking my withdrawal. They have given few different answers to me. Firstly they addressed it as money laundering, then they said my activity is suspicious. Eventually they are saying that they have suspected me as a possible bonus abusers. Whatever, they aren't able to provide any proof for suspecting me. And they will never have any proof as I haven't done anything wrong there.

I don't know how their system works. But their support team aren't willing to pay my withdrawal. They have given only one option to me. I need to go through full 3 steps of KYC verification in order to receive my withdrawal. As I have said before, I prefer anonymity. Why should I provide my full personal details to them to receive my own money and some small profit while I haven't done anything wrong!

Well, I got my withdrawal. I have deposited some LTC to check out the latest promo. My experience with Winz.io was good. But, I have never played that much shitty game before. The Wild Cash game by Bgaming is one of the worst games I have ever played. I had 60 free spins and unfortunately, I never hit a single win during those spins.

What can be said about the current situation with Mahdirakib. There is nothing surprising in this and you need to be ready at any time to receive a similar message about the need for verification, as happened with winz.io. Moreover, it is written in the user conditions of most gambling websites.
 
I don't think that Mahdirakib's case is connected with the fact that he was paid special attention and I assume that this happened automatically due to a program or script. It is possible that casinos have algorithms that send verification requests to their users from time to time. Could this be?

This sucks mate, as a crypto gambler I look for anonymity too, and the fact that they can block your account and ask you for all that data is a reason to stay away from this casino.

Without solid proof of money laundering, this looks more like a try to hold your money, let's hope the support here on the forum helps you to solve this issue.

Well, that's easy. I have deposited some LTC to try out that promotion. Let's see what happens with me. I am new there, never played before. Let's see if they ask for KYC from me too. I know they have the right to ask for a KYC, Still, let's see what happens.

only 1x and it's very easy because other casinos usually require 5x or even more which is difficult to achieve.
I've never tried to play here, maybe I'll consider it, all freespin promotions are very tempting to try, especially the wager requirements are very low.

The rollover requirement is 1× for crypto deposits.

The situation was completely different at FortuneJack. Winz.io suspecting me without any reason. I haven't done anything wrong here. Stake is offering extra bonuses for KYC verified users, but I have never done it there. So, my decision won't change for other old and reputable casino.

Roobet has mandatory level 1 KYC verification. I have played there before, but I left the platform when they made such changes.