This sucks mate, as a crypto gambler I look for anonymity too, and the fact that they can block your account and ask you for all that data is a reason to stay away from this casino.
Without solid proof of money laundering, this looks more like a try to hold your money, let's hope the support here on the forum helps you to solve this issue.
I have reached to their live support few many times to know the reason of blocking my withdrawal. They have given few different answers to me. Firstly they addressed it as money laundering, then they said my activity is suspicious. Eventually they are saying that they have suspected me as a possible bonus abusers. Whatever, they aren't able to provide any proof for suspecting me. And they will never have any proof as I haven't done anything wrong there. Without solid proof of money laundering, this looks more like a try to hold your money, let's hope the support here on the forum helps you to solve this issue.
I don't think that Mahdirakib's case is connected with the fact that he was paid special attention and I assume that this happened automatically due to a program or script. It is possible that casinos have algorithms that send verification requests to their users from time to time. Could this be?
I don't know how their system works. But their support team aren't willing to pay my withdrawal. They have given only one option to me. I need to go through full 3 steps of KYC verification in order to receive my withdrawal. As I have said before, I prefer anonymity. Why should I provide my full personal details to them to receive my own money and some small profit while I haven't done anything wrong!We carefully reviewed your gameplay and concluded that your activity is more about bonus hunting than actual casino play. Our bonuses in that sense are very vulnerable as we do not apply wagering requirements. So far, 98% of players play those bonuses for fun, and 2% focus on gaining maximum advantage from the bonus, not actual casino play. This is unfortunate as sooner or later it can lead us to completely ditching this type of bonus.
We always make the best effort to act transparently, and we do not try to seize anything, however, there are two logical outcomes of bonus hunting:
1) We will remove the possibility to claim further bonuses
2) As we are observing several accounts from the same location performing the same type of activity we need to understand if there is any kind of multi-accounting (that we do not allow and leads to worse consequences).
When we suspect multi-accounting we request a set of documents to verify the person. Please submit the requested information and if everything is in order your cashout will be approved. Please note that it can take till Monday to complete the review.
