Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC (Read 231171 times)

I have been trying to reach BitStamp to unfreeze my account/funds for months now with no success.
They asked for "additional" proof of address (provided already few months back and approved) and this review is pending forever as it seems.

There are thousands of people like me as it seems. Luckily I do not have big amounts stuck.
Tried to call their international numbers in UK and Lux ... You get just automatic machine wich hangs on you.
Answers on support sends generic emails ...etc ...

This if not exit scam is huge RED FLAG.
I think people can say bye to their funds and start with class action lawsuit in UK/EU, and privately.

If I ever bump into Damian Merlak & Nejc Kodric (Slovenian founders) on Adriatic coast  I will chop their head off ! AMEN

To enliven the topic a little with news, Bitstamp has opened deposits for the EURT stablecoin from Tether with 1:1 euro collateral against the background of high customer demand. https://blog.bitstamp.net/post/bitstamp-to-list-the-first-mainstream-euro-pegged-stablecoin-eurt/

That's just Bitstamp being Bitstamp They were the first to start coming up with the most unreasonable of demands when it comes to KYC.

Unfortunately similar behaviours have become a not uncommon practice.

With the new KYC - asking for your birth certificate ?! - I think bitstamp is in for an exit scam. Avoid, there's other better exchanges

Site is again reachable....

Site unreachable, only for me, or others have the same issue ?

Cheers

Touche, abracadabra.

It seems that Bitstamp is in the process of exit-scamming me/holding my money hostage indefinitely. Same thing.

No response from them. I will have to locate them and serve them legal papers. It's all I can do.

Meanwhile have you seen the co-founder's instagram, Damijan Merlak? He sold out his 30% stake and is basically living every computer nerd's lambo dreams in various exotic destinations.

via Imgflip Meme Generator

What the hell has happened to Bitstamp/customer service

I didn't know they wanted details of everything you own.

Well, in italy banks ask such questions, if you want to make investments using them....

 That is Bitstamp AML application form
 Banks doesn't ask question like that.
 I think  it's big abuse.  
https://i.imgur.com/dh1aUsU.jpg

In as few words possible:
2 days max

have you tried raising a ticket again?

IBAN is different than SEPA. she will need to provide her account number and iban and swift code. iban isn't the same thing as account number, it's different.
You can find swift codes here in this database.https://www.allbankswiftcodes.com/

Situation is getting worse every day, delays and delays for everything

UPDATE: sepa deposit finally been added to my account.

Still awaiting response for my open ticket of 5+ weeks

Bitstamp are absolutely pathetic at the moment.

My years old account was terminated in November despite providing KYC for the N'th time. I was assured that I would receive my money back in a timely manner, so I was pretty unconcerned with losing the account (I don't use Bitstamp to trade anymore as the USD>EUR>GBP conversions are a killer)

Sadly, 2 months later, they have still not returned my money (6 figures). They also are incapable of replying to support tickets and emails in anything less than 3 weeks  (literally, no exaggeration). I've had to get the regulator involved to try and resolve the situation.

Absolutely disgusted with their service, and hugely regret fighting their corner on here and on reddit over the years. Being overwhelmed is not an excuse, they should have done the decent thing and close registrations until they can service the customer base that they already have.

Well I do have a "very old Bitstamp account" so I don't think that's true, guess I just have to play the waiting game.

"UPDATE: HIGH DEMAND20 DEC 2017Newspaper headlines around the world tell the same story. The massive increase in digital currency trading shows no sign of slowing down, and the industry is working very hard to keep pace with the meteoric levels of demand we are experiencing. This surge in interest is unprecedented, and the pace of growth continues to outstrip even the most optimistic projections forecast by the industry. Although this deluge of attention bodes well for the future of digital currencies, and our position as the longest established digital currency exchange in the world, our resources have been stretched to capacity.

And this has had consequences. Not only are we flooded with verification, account opening and support requests, we are also experiencing backlogs with SEPA and wire transfers. Severe delays are expected in all these areas, and we have had to limit communication solely to email and our support ticketing system. Although we have moved quickly to mitigate the effects of this increase in demand, our task is difficult. We need to continue scaling up to meet the exponential rise in demand for our services, which is why we ask for your continued patience and understanding.

It is difficult to convey in writing how hard we are working to clear our backlogs. But we have all hands on deck and are maintaining a relentless pace, working overtime to ensure your needs are met. Since we are devoting all our resources to clearing tickets, this means that we respond in batches rather than real-time, which is the only reason for any delay in response. Every single ticket will be checked and cleared, normalcy will soon resume and everyone’s needs will be catered for. We can assure you of that. We are currently expanding our capacity to onboard new customers but, given external events and the high workloads we are experiencing, this will take some time.

If you would like to learn about how you can help us get your query resolved faster, please check the link here. Please also refrain from contacting our bank. Since the issues we are experiencing are borne by us, they are unable to expedite the process.

Thank you to all of you who have reached out to us with positive feedback, which often does not get heard. We are proud to keep putting you all first. And we appreciate your continued patience and understanding as we get back on top of things – it means a lot to us.

Best,
The Bitstamp team"

You have to take into account that the posts on their Twitter account are heavily skewed
towards negative tweets, because no happy user has the need to comment on their Twitter page.

However, you should try to message "Bitstamp-Domen" here at Bitcointalk
or at Reddit. He has been very helpful and has solved the issues of me and several other
Bitstamp users that had complaints about support tickets being untreated for too long.

Additionally, I read somewhere that they are responding faster to people with very old Bitstamp accounts.
If you are a new customer you might get less stellar support than people, who have been using
Bitstamp for several years (not sure if this is accurate, it could very well be a fake rumor).