Topic: 2.1T 900W, Innosilicon Blake256 D9 DecredMaster/ 3.83T 1380W, S11 SiaMaster - page 14. (Read 8138 times)

Payment Date: April 21 2018

Confirmation Date: April 27 2018

Tracking # Issue Date (email):  April 29 2018

Communication from @Inno: May 02 2018

The goods have already been delivered to the DHL.
For more information, please consult DHL

As of May 04 2018, DHL claims no drop of any package for the tracking number supplied has occurred.

Waybill: xxxxxxxxxxx
Shipment information received
Sign up for shipment notifications
Saturday, April 28, 2018 at 21:30
Origin Service Area:
HONG KONG - HONG KONG - HONG KONG
Destination Service Area:
xxxxxxxxxxxxxxxxxxx

Saturday, April 28, 2018                              Location                            Time          Pieces
1   Shipment information received   HONG KONG - HONG KONG    21:30               x2


INNOSILICON HAS STILL NOT SHIPPED THE UNIT

So lets try and help INNO out here with feedback that will be useful and more accurate to us and potential customers...

I would start by suggesting to detail the ordering process more realistically based on these facts here - we have been confirmed as paid for up to 10+ days with no confirmed shipped goods in some cases.

As such ship date with real tracking numbers that show as DHL received goods should be noted as exact days post payment confirmation not the fake 3 days shipment thats noted on the website. This is obviously not the case by a long shot.

Other members what do you suggest?

So far my case - payment confirmation on 26th - tracking without DHL received of goods on 4th (8 days). Still not shipped according to DHL... Same as other members have noted.

I have had my phantom tracking ID since Saturday, April 28, 2018 at 21:30 and have discussed with DHL to which DHL stated they have no physical package at all.

@Inno claims DHL is slow to insert into their systems yet DHL clearly shows this statement on their tracking page:

No need to call Customer Service – our online results give you real-time, detailed progress as your shipment speeds through the DHL network.

It drops off a lot at 4/9, so my thought was that was probably the first batch of B52's that Halong Mining sent out (keep in mind all these miners are just rebadged DragonMint miners), they tested them for 5 days before sending them out to buyers.

Very much appreciated - your detailed deep dive into wallet history and peek hash periods are very helpful to us all in at least getting some factual details together.

I for one received my tracking number today after waiting 8 days post payment confirmation. Not to conclude my particular situation but like another poster mentioned - I called DHL to get more info on my packages since I ordered many units and they told me none of the packages are yet received by DHL. Oddly I received the tracking today but the tracking number is marked as created on 4/30 as per DHL tracking information details.

If this is what is happening to all current shipments where there is only a tracking number but no actual packages to track how long is this phase of limbo are we to expect a real trackable package for the products we paid for? Patience is far past since others are complaining about the same exact situations.

So according to that address they were mining since 2018-04-04 19:40 UTC and made 108,351.33 SC that day.... that sure is a long test drive to me.

Btw, something interesting to discuss:

When I received my S11s, they were already configured to mine to SiaMining, and to this wallet:
25865daf640696361b432bd517b812270d8459af48f13876108354ee7e028e0e15c13ab5030c

You can actually look at the stats for that wallet:
https://siamining.com/addresses/25865daf640696361b432bd517b812270d8459af48f13876108354ee7e028e0e15c13ab5030c

Something I thought we might talk about is the peak hashrate.  The tallest I see on that chart is the 29th, which might have been when they were testing batch 1 units just prior to shipment.  That peak is 977TH.  If we conservatively estimate each S11 at about 3.4Th pool-side reported hashrate, that is roughly 287 units.  So, it would be reasonable to think that might have been what the Batch 1 size was - maybe closer to 250 since there are still units online and mining (most combined under the worker1 moniker).  There seems to be a steady baseline of about 70-80Th, so maybe they have 25 or so that are online all the time.  There's also some peaks around May 2nd and 3rd which could have been when they got back from the holiday and had to test/ship more of them.

Another interesting item of note is the all-time payout to that wallet at the bottom is 52,075,518.06 SC.  At today's SC price, that's about $1.4 million dollars worth of SC.  If they held all that and sold it today, it would account for only about 4% of today's SC transaction volume (https://coinmarketcap.com/currencies/siacoin/#markets)
So, it doesn't appear they have a warehouse full of these mining anywhere, unless it's being done to a different wallet.  I know it's a common assumption that these companies have hardware online for "months" before shipping to us, but it doesn't appear to be the case here.

Oh, and if anyone is following my posts, I mentioned that 1 of my 4 were not working, ends up it was the power supply, not the miner.  Thankful that's all it was, but it wasn't immediately apparent to me since the control board was working fine and I could access the interface and everything - it just kept restarting.  I guess the power supply wasn't providing enough juice to run the hash boards.  Support was responsive to all my emails during troubleshooting, no complaints there at all.

Best of luck to everyone else, I hope you get your units soon!

Agreed not Amazon but... at the least like Bitmain? (competitor)

First pay, first served! as they claim doesn't actually play out here at all.

I just received mine, plugged in and working. I would of received it yesterday, except there was a slight hang up with customs and paying the duty tax import fee. I know this isn't like ordering from Amazon, so I'm sorry for the folks that are still waiting.

Your Private messaging is turned off so can't message you via PM


You have asked for this information regarding my order.

My order number is:   S11INNO2018042205

Your team has told me via email that DHL had the package and to contact DHL. When i contacted DHL they said no package was submitted.  When I then contacted your team with this information they then said it was with the forwarders.

Someone is telling lies and misleading and I don't think it's DHL.

I also find it very suspect that the hashrate for SIA is still high (unchanged in fact) considering you were/are testing these (2k units+) .... for QA purposes...... of course.

INNOSILICON HAS STILL NOT SHIPPED THE UNIT

Contacted DHL directly and spoke to the logistics manager. He provided me with receipts of "phantom waybills". He stated that the company (Innosilicon) has not provided the packages for shipment.

He said "If we had them, we would ship them - that's what we do". He then reiterated that they have not been provided any goods/packages to ship.

So @Inno_ASIC - You're telling your customers that DHL takes time to input the goods into their system? DHL is saying that they've received the electronic waybills 5 days ago. Are we to believe that DHL, an international logistics firm, is purposefully holding our miners and lying to us?  

I've never had issues using MRR as a proxy, but it sure wouldn't hurt to try a direct connection.  Let us know what you find out.

Has anyone managed to mine on Nicehash with their D9?

Nicehash didn't work on my D9 (maybe because I went through MRR?)

Have mine on Luxor atm, reports 1.75-1.95th/s... Has anyone compared Luxor to Coinmine?

I first had mine on suprnova but the reported hashrate seemed lower than it should be.. even less than Luxor

I still have mine going through MRR first.. I wonder if going straight to the pool without MRR would increase hashrate?

I should be receiving my D9 today! FedEx tracking shows it’s in town.
[/quote]

Let us know how it goes..

• Order ID: D9INNO2018042417
• Paid in BTC within 30 minutes on April 23rd.
• Payment confirmed on April 28th.
• May 2nd received the following: "It's still waiting to be shipped"

So far, 10 days since making payment and still don't have a tracking number.
[/quote]

@Inno_ASIC can you please give an update on this order's status? I pre-ordered and paid in full. I received your payment confirmation, but I have not received any updates about shipping /tracking number.

[/quote]

Same here. Purchased 2 D9's. Paid over $15,000k USD. Inno has confirmed that they have my payment but still has not sent the miners. No tracking number.

Profitability has gone down rapidly since ordering.

@inno_asic why are you unable to provide a tracking number or ship the units? You've had my money for weeks now. I'm being told "be patient" - the unit was advertised to ship on April 27th and it's now May 4th. Your customers are frustrated and we are losing money that we could have had in the market.


[/quote]

May 4th update -

• Order ID: D9INNO2018042417
• Paid in BTC within 30 minutes on April 23rd.
• Payment confirmed on April 28th.
• May 2nd received the following: "It's still waiting to be shipped"
• May 4th received notification from Innosilicon with a DHL Tracking number

About the DHL Tracking number -



The electronic waybill was created on April 30th at 10:27am. It wasn't sent to me until May 4th.

I called DHL this morning who told me:

DHL - "Innosilicon has not given us the package to ship. They created the waybill, but never actually shipped it"
- I asked if this was common
DHL - "With this company, we are seeing it a lot. It's likely that they have a back-order, or don't have any actual product to ship"
- I asked why they would do this
DHL - "Some companies want their customer to think that they're making progress on their shipment, so they create a "phantom" waybill but never ship the product".
- I asked what the next steps were
DHL - "From DHL's perspective, we can't do anything until the company gives us the product to ship. You will see your shipping updates as they happen once the package is in our hands. As for the company - They may, or may not ever ship your product."

There's over 2000 people who have read this thread. All of those were potential customers. I genuinely hope that Innosilicon is reading these forums and fully understands that their customers, who paid in full, are frustrated. I can't speak for everyone who's expressed their frustration with the process, but I feel like we're all tired of hearing "be patient".

Innosilicon set the following expectations:

• Payment confirmation within 2-3 days for BTC or LTC, up to 5 days for Bank Wire.
• Shipping April 27th

Your customers have lost their time, their ROI, and as of right now... their money. What are you going to do to make this up to your customers?



[/quote]

Hello thank you for you feedback.

We ship goods to our customers via our Freight Forwarder. And they will give the goods to other logistics like DHL/ UPS/ Fedex according to the customer's request. It's a pity that Hong Kong took three days off from 29th April to 1st May and it waste some time.

It takes a little time for DHL to input the goods into the system when Freight Forwarder send goods to DHL.

We will continuously improve our service in the future. Looking forward to bring you the excellent customer experience in the future!

They answered exactly the same thing for my S11. Ordered me was made on April 18th. This may prevent me from achieving ROI. I am extremely disappointed.

Ordering #: S11INNO2018041950

I am in the same situation as many people here and extremely unhappy about it -

order was placed April 19
Finally got tracking number May 2 - but has not shipped
I've been trying to reach Inno about this but so far the only reply I've gotten:

"Dear Customers,
For this pre-sale, once we give the tracking number to you which indicates that we have already prepared the goods separately and delivered them to the freight forwarder. Afterwards, the work is carried out by the freight forwarder to deliver the goods to the corresponding transporter (eg DHL, FEDEX, etc.), and entered its system for everyone to query. Regrettably, we do not have enough efforts and measures to monitor the work of freight forwarders at present. This has led to delays in a small number of shipments. Everyone (customers) put forward opinions and feelings of anxiety we all identify with. We also welcome you to contact us through the appropriate purchase channels. Thank you again for your support and welcome everyone to continue to give our opinions and suggestions on our work!"

At this rate the 2nd batch will ship before I receive my order!!

May 4th update -

• Order ID: D9INNO2018042417
• Paid in BTC within 30 minutes on April 23rd.
• Payment confirmed on April 28th.
• May 2nd received the following: "It's still waiting to be shipped"
• May 4th received notification from Innosilicon with a DHL Tracking number

About the DHL Tracking number -



The electronic waybill was created on April 30th at 10:27am. It wasn't sent to me until May 4th.

I called DHL this morning who told me:

DHL - "Innosilicon has not given us the package to ship. They created the waybill, but never actually shipped it"
- I asked if this was common
DHL - "With this company, we are seeing it a lot. It's likely that they have a back-order, or don't have any actual product to ship"
- I asked why they would do this
DHL - "Some companies want their customer to think that they're making progress on their shipment, so they create a "phantom" waybill but never ship the product".
- I asked what the next steps were
DHL - "From DHL's perspective, we can't do anything until the company gives us the product to ship. You will see your shipping updates as they happen once the package is in our hands. As for the company - They may, or may not ever ship your product."

There's over 2000 people who have read this thread. All of those were potential customers. I genuinely hope that Innosilicon is reading these forums and fully understands that their customers, who paid in full, are frustrated. I can't speak for everyone who's expressed their frustration with the process, but I feel like we're all tired of hearing "be patient".

Innosilicon set the following expectations:

• Payment confirmation within 2-3 days for BTC or LTC, up to 5 days for Bank Wire.
• Shipping April 27th

Your customers have lost their time, their ROI, and as of right now... their money. What are you going to do to make this up to your customers?

Hey Inno_ASIC when will you release the next batch of S11 miner?

D9INNO2018042447

Still chasing

Been chasing for more than a week since the funds cleared.  

Need compensation for my trouble, time, lost ROI, and mental sanity.....