Innosilicon woes.....
Well I paid last month on the 24th, the bank confirmed funds in account on the 27th.
Then Innosilicon shut down for 4 days on the 29th.
I've subsequently been chasing them day and night via email, skype and now facebook posts to try to get some movement.
They claimed it was still under payment verification up until last Wednesday when I got a payment verification.
Last thing on Friday they gave me a pre-prepared Fedex AWB number that still states they have not received package (only after I sent one from a competitor showing shipping to my location - as they used some lame excuse that they could not ship to my location -- this even after they told me they had already shipped it and were going to provide tracking a day or two before).
My AWB still shows no receipt of device, and with an expected delivery of Tuesday.
Personally, I'm disgusted with the lack of contact, service and poor logistics.
Imagine you go into a dealership and pay $7000+ for a brand new car, yet the dealer decides to keep hold of it for 2 weeks, driving it around, putting mileage on the clock and you get annoyed
That's exactly how I feel right now
I've paid in full for a brand new miner - and been chasing for almost two weeks - all the time being given the runaround about it being shipped
For all I know, my brand new miner is plugged in, earning someone more than $100 per day while I sit here wondering if and when I eventually do get it, it'll be dusty, scratched, with plenty of mileage already on it
And maybe not even manage to create the ROI as the value of Decred continues to decrease
So in my last response from them on Skype, they say they will check for me on Monday.
Here's what I want......
I want my miner, in my hand before Tuesday, I want an immediate refund of $1000 due the lies and deceitful business behavior as on Monday they should be shipping the NEXT batch of miners.
What do people suggest I do next?
Honestly, you have two options:
1) You keep chasing them till you get your miner and just forget about the entire dilemma over a cold beer.
2) You could send them threatening emails of suing them or asking for refunds etc, but honestly that won't work.
From my experience with Innosilicon, I have always purchased their device by paying $200-$400 more from other vendors as they have it in stock, and ship it within 2 days of receiving funds. My miner was shipped the next day after I transferred RMB to my vendor, and within 4 days, it reached my location through DHL (i.e. Tomorrow).
I feel their main language is not English, so there is a bit of an issue when communicating, but I have had absolutely no issues with the after-sales team for my other A4+ miners. Also, they must be quite over loaded with the number of orders coming through and just to let you know, I have spoken to not less than 20 vendors, and all of them are able to supply up-to 30 Miners each with immediate shipment. So, there are many orders, and they must be swamped by it.