Thank you for all our customers’ trust and support, we achieve good success in our pre-order of batch one products for A8+, D9, S11. We feel impressed and responsible for all our customers. Thus our sales department, financial department and factory work together thought nights this week to confirm every payment and move forward for every shipment ASAP.
To ship all the pre-ordered miners to our customers ASAP, we store a volume of goods in our Hongkong warehouse for the shipment convenience. Customers who get payment confirmation based on the payment sequence have got their goods shipped from April 24th. Now the shipment is confirmed by the DHL/UPS/Fedex, the tracking No have been provided to our customers by emails. The second and third batches are on the shipment to our Hongkong warehouse and depart. The tracking No will be feedback to customers after we get the notice from the forwarders.
Customers provide their bank slip in time, since the international transfer takes different period, our bank cannot receive the transfer amount in time, and thus some customers’ payment cannot be verified on time. Based on our previous experience, some customers’ transfers even arrive in our ban account 5 days later or more. We feel sorry that we cannot arrange the shipment in time for the unconfirmed payment.
One more to explain, during the May Day holiday, many logistic partners (especially the partners in Hongkong) are having this holiday and unable to depart the goods for the holiday celebration. So the goods arrive in Hongkong recently may be departed from May 2nd, which cause the delay in the final shipment to each customers. We are anxious for the shipment arrangement delay by the holiday. To avoid this kind of situation later, we will arrange the shipment deliver period without the holidays in our other batches. Sorry for the inconvenience for the shipment.
Thank you again for all the trust and support in Innosilicon, and we will work hard continuously to provide better miners and service for all crypto currency customers. And we will evaluate from this batch and optimize our work with the best miners, quicker response and faster shipment!
Thank you for all our customers and have a nice day!