Topic: Account wiped with $64k on Rollbit.com - page 10. (Read 2639 times)

Thank you for your replies

I am originally Spanish and connect to Rollbit via my phone (with a Spanish provider), therefore, upon checking with Razor, it seems that my connections where being logged as from Spain. I did not know this at the time and I did not get any prompt that would indicate otherwise (no prompt/pop-up that indicated I was connecting from an unauthorised region).

After talking with support and Razer, they said that as I already have withdrawn more than I deposited, I should be happy with the outcome (I have been using the site for over a year now). However, this is not okay, as my winnings far exceed this and I wasnt made aware at any point that I was breaching the terms of service.

They specify on their ToS that you must not sign up if you are are resident of any of the countries listed, but they have not allowed me to show that I am a resident in Luxembourg.

Just to clarify,  I live and work in Luxembourg. But I still hold my Spanish phone as it is a family plan and given that in Europe the data is applicable throughout (I use the same plan without limitations), it is cheaper than buying a new phone line in Luxembourg.

I simply dont undestand why they wont let me KYC to prove that I am indeed a resident in LUX (live permanently here).

Thank you very much, I have tried to will message them directly as well, but they have blocked the messages from newbies.

edit- you addressed and seems you are right.

Hi Razer, thank you for addressing this. I am not sure if OP will reply here in time to catch you up while you're still online. In case he didn't, OP reached to me with a little bit more details about his living arrangement [he said he'll address this in details publicly later, so I think I didn't breach the private nature of PM by sharing this] and that he's been in LUX for about two years.

If it's not too much of a trouble, is it possible to allow OP to do another verification? Given he's been staying for couple of years, I believe Luxembourg will need him to have a residency permit. I think a video verification with him providing his Spain's govt. issued ID and his residency permit [and/or its equivalence] is enough to verify and to be sure that he's indeed from Spain and currently living in LUX.

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And OP, I hope you can clarify how can your IP came out to be from UK for about one-fourth of the time.

Thanks for posting this here.

OP has been given a detailed response about this in 3 seperate locations today. First via our support, then via my X DMs and finally via a public response to a Tweet made by OP.

OP had their deposit returned (including an extra $1,357.41) and account closed after their own admission of playing from Spain and the UK. We are prohibited from accepting players from these regions, as per the terms of our license.

OP claims to be residing in Luxembourg, but our data does not support this, nor does it negate the fact that they've been playing from restricted regions.

I ran a query that looks at every request we've had from their player account. From the 1,872 unique IP addresses, here is the breakdown:
Spain: 1,420 (75.85%)
United Kingdom: 442 (23.61%)
Other (mostly attributed to VPN activity): 0.54%

Out of all 1,872 unique addresses, not one is from Luxembourg.

Furthermore, OP would have seen a warning stating they are connecting from a restricted region upon each connection from Spain or the UK.

Rollbit should geo block if they don’t allow customers from certain jurisdictions. Pay the OP.

Thank you for inviting me and bringing this to my attention.

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OP, like what acroman said above, I think we need more context here. Just to clarify one thing that I don't quite sure I grasp correctly, by living in [being the resident of] LUX, were you trying to say that you're currently staying for a short time in LUX, like for a vacation or are you living in semi-permanent to a permanent status in LUX, whether it's from residency permit or a dual citizenship? Like AHOYBRAUSE's curiosity, I can't comprehend the reason of using Spanish mobile data if you've been or are planning to stay for extended period in LUX.

Let's see if I can get this one sorted out by persuading Rollbit to re-open your case and clarify this whole residency situation.

Oh, if you can drop me your rollbit's UID, either here or through PM, that might help Razer to zeroing into your issue.

Exactly. If OP can also prove this - especially with this amount in dispute - a visit to a lawyer is definitely advisable ... unless of course - as is almost always the case here in Scam Accusation - there are other reasons that would justify a ban. Unfortunately, this often starts with common multi-accounting.

So if you are sure OP that there can be no other reasons why Rollbit is blocking you, I would contact Rollbit again and ask for clarification, stating that you would otherwise hand the case over to a lawyer.

Well if you officially live in LUX and can prove it I don't see any way rollbit can get through with this.

They only deny players access if they are a resident of the banned countries.



Since you are a resident in LUX this claim made by them should have no merit.
But I already know we will see some other things in this thread later on, as it always does. Hopefully you can show them some rental agreement or job contract or whatever from where you live. Without that I have a feeling they will do everything they can to not pay. Problem always come up when people win and actually try to withdraw.
Depositing and losing is not an issue, even if you are from a banned region, we have seen that several times here.

Why you would use a Spanish provider while not living there anymore is beyond me though. It must be much more expensive than using a local one.

just curious, when you say you registered and live in Luxembourg, do you mean that you are permanently living there or just for a couple of months or a year?

there was a similar case before posted here on the forum(not the same but similar) but I am not sure if the casino that the gambler has an issue with is also with Rollbit. anyway, if I remember correctly holydarkness(a forum member) helped the user get his issue resolved. I'll try and send him a PM regarding your case, perhaps he can help you too but there is no guarantee whether your case with Rollbit will be resolved.

would you mind posting any screenshots supporting your claims? it would really help forum members believe whether your case is legitimate or not.

if OP wants to contact their forum representative, he should contact Rollbit Razer, he is usually the one who handles issues like this on the forum.

Even if you are connecting from a restricted area, I think the casino should not just freeze your account but freeze it in a way you will only be able to withdraw the amount that you deposited. But all money won would be removed and only your deposit will be given you.

You were using a VPN to connect and set the location to Spain? This is one thing that you should avoid on gambling sites. After you check the restricted areas from the ToS and your country is among, no need to use VPN.

If you are telling the truth, I hope Rollbit will be able to solve this in a way that will favour you and give you your money, including the money that you won.

This is their official account on this forum that you can send message to: Rollbitcom

Also we are expecting clarification from Rollbit on this thread.

Hi all,

This is my first post here and I am not sure where else to denounce this, Rollbit has just banned and wiped out my account with $64K on it. They argue that this is because I am in breach of their ToS, as I have logged in on an "unauthorised location".

I have been using Rollbit for a long time and I signed up in Luxembourg, the country which I live in. I am originally from Spain and use a Spanish phone data provider, which consequently shows my location as Spain. However, I have never received or been prompted a popup saying that I was connecting from a restricted location. So I want to clarify that I have never knowingly breached the terms. I also understood I was adhering to the rules, given, as I say, I was connecting from Luxembourg, where I live. Therefore it came at great surprise for me when this is all of a sudden an issue.

I must point out that I have been making deposits and withdrawals for over a year now without any issues, it was only when I won considerably when suddenly they came up with this issue, given that I was getting no pop up or prompt that logging in from Spain will result in my account being completely wiped.

All I am asking at this point is that they allow me to fully KYC if necessary, to prove that the above is true and I do in fact reside in Luxembourg (authorised location), so that they will let me withdraw my funds and move on.

I would really appreciate if anyone can provide any help on this, and if someone knows any lawyer I can contact to help me with this, as this is completely illegal.

Thank you very much