Topic: Account wiped with $64k on Rollbit.com - page 10. (Read 2496 times)

Rollbit should geo block if they don’t allow customers from certain jurisdictions. Pay the OP.

Thank you for inviting me and bringing this to my attention.

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OP, like what acroman said above, I think we need more context here. Just to clarify one thing that I don't quite sure I grasp correctly, by living in [being the resident of] LUX, were you trying to say that you're currently staying for a short time in LUX, like for a vacation or are you living in semi-permanent to a permanent status in LUX, whether it's from residency permit or a dual citizenship? Like AHOYBRAUSE's curiosity, I can't comprehend the reason of using Spanish mobile data if you've been or are planning to stay for extended period in LUX.

Let's see if I can get this one sorted out by persuading Rollbit to re-open your case and clarify this whole residency situation.

Oh, if you can drop me your rollbit's UID, either here or through PM, that might help Razer to zeroing into your issue.

Exactly. If OP can also prove this - especially with this amount in dispute - a visit to a lawyer is definitely advisable ... unless of course - as is almost always the case here in Scam Accusation - there are other reasons that would justify a ban. Unfortunately, this often starts with common multi-accounting.

So if you are sure OP that there can be no other reasons why Rollbit is blocking you, I would contact Rollbit again and ask for clarification, stating that you would otherwise hand the case over to a lawyer.

Well if you officially live in LUX and can prove it I don't see any way rollbit can get through with this.

They only deny players access if they are a resident of the banned countries.



Since you are a resident in LUX this claim made by them should have no merit.
But I already know we will see some other things in this thread later on, as it always does. Hopefully you can show them some rental agreement or job contract or whatever from where you live. Without that I have a feeling they will do everything they can to not pay. Problem always come up when people win and actually try to withdraw.
Depositing and losing is not an issue, even if you are from a banned region, we have seen that several times here.

Why you would use a Spanish provider while not living there anymore is beyond me though. It must be much more expensive than using a local one.

just curious, when you say you registered and live in Luxembourg, do you mean that you are permanently living there or just for a couple of months or a year?

there was a similar case before posted here on the forum(not the same but similar) but I am not sure if the casino that the gambler has an issue with is also with Rollbit. anyway, if I remember correctly holydarkness(a forum member) helped the user get his issue resolved. I'll try and send him a PM regarding your case, perhaps he can help you too but there is no guarantee whether your case with Rollbit will be resolved.

would you mind posting any screenshots supporting your claims? it would really help forum members believe whether your case is legitimate or not.

if OP wants to contact their forum representative, he should contact Rollbit Razer, he is usually the one who handles issues like this on the forum.

Even if you are connecting from a restricted area, I think the casino should not just freeze your account but freeze it in a way you will only be able to withdraw the amount that you deposited. But all money won would be removed and only your deposit will be given you.

You were using a VPN to connect and set the location to Spain? This is one thing that you should avoid on gambling sites. After you check the restricted areas from the ToS and your country is among, no need to use VPN.

If you are telling the truth, I hope Rollbit will be able to solve this in a way that will favour you and give you your money, including the money that you won.

This is their official account on this forum that you can send message to: Rollbitcom

Also we are expecting clarification from Rollbit on this thread.

Hi all,

This is my first post here and I am not sure where else to denounce this, Rollbit has just banned and wiped out my account with $64K on it. They argue that this is because I am in breach of their ToS, as I have logged in on an "unauthorised location".

I have been using Rollbit for a long time and I signed up in Luxembourg, the country which I live in. I am originally from Spain and use a Spanish phone data provider, which consequently shows my location as Spain. However, I have never received or been prompted a popup saying that I was connecting from a restricted location. So I want to clarify that I have never knowingly breached the terms. I also understood I was adhering to the rules, given, as I say, I was connecting from Luxembourg, where I live. Therefore it came at great surprise for me when this is all of a sudden an issue.

I must point out that I have been making deposits and withdrawals for over a year now without any issues, it was only when I won considerably when suddenly they came up with this issue, given that I was getting no pop up or prompt that logging in from Spain will result in my account being completely wiped.

All I am asking at this point is that they allow me to fully KYC if necessary, to prove that the above is true and I do in fact reside in Luxembourg (authorised location), so that they will let me withdraw my funds and move on.

I would really appreciate if anyone can provide any help on this, and if someone knows any lawyer I can contact to help me with this, as this is completely illegal.

Thank you very much