Topic: Account wiped with $64k on Rollbit.com - page 4. (Read 2641 times)

While you are in Luxembourg and using your mobile data, getting that screenshot of whatismyipaddress.com to show the IP address will be an asset to you regardless of (and in addition to) the emails various telecoms have sent.

Though my opinion means nothing, Rollbit certainly could have handled this matter in a way that would have seemed more sensitive towards the dilemma the OP is facing. They must have their rules to follow but in the end they have to find a balance between their protocols and the customer/client when these situations arise.

Can you provide a link for where/when you called Rollbit out and as a result received the feedback abuse? I have known Hhampuz for many years and have never associated any sort of feedback abuse with him. He is one of just a tiny number of forum members that I would trust in real life.

Keeping that aside, if any casino or gaming website is doing the wrong thing, I am sure many members including those that wear signatures associated with them will ask questions and take a stand. Even though many Rollbit campaign participants have not been posting in this thread, the ones that did seem to have consensus that Rollbit are treating the OP unfairly.

I could be wrong but I do not think there is an automatic conspiracy by default between the websites promoted by signature participants and the wrongdoings of those websites. Having that mindset means almost every member in this forum is corrupt when the reality is to the contrary.

You know what, I typed a couple of paragraph, vented my annoyance at your constant jabs at me on this thread, basically inquiring you to point us out to those post, amongst other things, and I realized that I'm tired. So I deleted them all.

I'm old and bored easily. I am here to get away from my IRL situation [my business deals with a lot of stress and stupid people, wanting to perform voodoo to people on hourly basis is a very gross understatement], I'm here as a form of release from those choking situation, to help the community, as the satisfaction I feel from having one case cleared, and made someone else's day better, help eases my annoyance toward the constant incompetence and stupidity people in my IRL seemingly have.

I'm not coming to the forum to derail someone's situation with kindergarten-worth of debate. I should feel ashamed for OP because I engaged on such discussion when he's in a situation that robbed his time and mental health.

Everyone else but you can see that I am here to help while still standing on neutral ground, everyone else understand that you mistook my attempt and accidentally misunderstood the "resident" term for casino [and hey, that's ok, we're all learning things here]. Perhaps some could see that you attacked me because you think I attacked the player, and you try to defend them, and that's acceptable [well... as long as people not blindly defending a side].

If you misunderstood my intent due to your bias that I'm always taking book side [which... is kinda a public secret that you perceive as such, you made it clear on many occasions and I'm ok with that] just say so, clarify it, and move on. That'll show you have far better integrity than grasping straws and slinging... a mixture of soil and water. The community will see you as better entity that way.

If you don't want to though, I'm fine with that too. Like I said, I'm done with this topic with you.

If you still have whatever grudge within you for whatever reason [honestly, I don't even have the faintest idea, you used to be fine with me] I'll suggest you to deal with it yourself, because next time we met on other thread, I am seeing you with a clean slate for the sake of the people on that threat [be it the player or the casino].

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Hi, my apology, I should have address this matter sooner. I'm not trying to defend Razer, but as someone who [I think] had the last contact with Razer prior to his withdrawal from this thread, I should have explained it before. I've brushed it on post #96 about how the matter has been handled by compliance team and it's kinda out of his hand.

To re-summarize, since the matter got escalated to the compliance team [or whatever name they are], he let them deal with it without any of his influence. This --far as I know-- is also a practice done by other big casinos where even the higher-ups of the staff will not meddle once it came to the team's hand.

I guess I can page Razer to ask for follow ups for the case if any of you deemed that necessary, but I think what he can provide us is basically what OP can give. I know that at a glance it sounds like he has malicious intent on this action, that it looks like a bad approach, and all. But on other occasion [perhaps this one included] it actually works in the player's favor.

I can't give much details for the concern of breaching privacy [I am somewhat understand if Razer refuses to have any PM with me from this point forward, given I "breached" two private matters in single thread], but a good example where Razer decision to step down from a case to give a better chance is on a behind the screen case where a player created an account, reached to me without having his thread, told me everything and asked me if I can reach Razer and get things sorted out.

Razer happened to be very familiar with the case as he's [IIRC] the one handling and being in communication with that player through previous channel. His decision is final. But, and for that very reason, he suggested me to suggest the player to write an email to their complaint team, where they will review it with decision that's independent from his.

So, in a way, I'd like to think that he actually gave the players a chance of having a different outcome by removing himself from a case.

For paycheck you are encouraging scammers to selectively scam and you are lecturing me what to do in the community. Go and get your shits together and plan for the next UCL [or EPL] sponsorship from Rollbit this time don't settle for lesser than $10k by the way. If the OPs claim is correct that $10K out from $64k is not a lot. Some of the forum members will gladly accept it as a form of prize. On the other hand you also have your share in the pocket.

I give you an advice [free of cost], ask Rollbit to solve the accusation in proper manners. You can not continue saving their ass like this for longer time if it starts getting worse.

Just read your post, it’s littered with personal attacks and untrue assumptions that I no longer care to address. Address the post, not the poster.

Edit- to clarify one point. When a poster must prove his innocence, that’s taking the book’s side. The book must prove guilt and they must have an airtight case. Rollbit doesn’t have solid proof and there isn’t even a claim of cheating.

Womp womp, go start a club about it where you can combine your shit posts to perhaps come up with one decently, comprehensive post. It's tiring to get tagged by users like you two when you've never done anything of actual value around these parts. Just virtue signaling and word salads being forced upon other members.

I got a nice one from Hhampuz too just because I was not okay to join the UCL pool because I did not want Rollbit as the sponsor.
Many will say it's a neutral, so no hardtalk, easy to ignore. But it shows that when you protest something strongly, you will be given a feedback. When Rollbit is scamming selectively a mojor responsibility goes to Hhampuz and the signature campaign members.

Rollbit knows it better that sponsoring big events like UCL, running a long term signature campaign is always a good way to promote their site. Many of these members receive money from them so obviously they will not see the wrongs Rollbit plans to save their business. There used to be another sportbook Betnomi finally thought enough and then left the community. Let's just hope Rollbit does not follow the same path and they are not dishonest.

Well said.
Seems like Razor, as in any other accusation he replied in, doesn't deem it necessary to follow up stuff. Rollbit is always right and the customer is 100% at fault, always. Nice approach they are presenting here.
And about the signature guys, this also jumped out for me. When I represented BC and thought they handled the case wrong I also called them out and even spoke to the representative in private to find a good solution for both sides.

Even the rollbit campaign manager gave me an unpleasant feedback for calling the site out, basically feedback abuse.

OP, Petermario, it seems I have to derail your thread a bit. There is currently someone who apparently got butt-hurt for something that I accidentally did to him in the past, not sure what or where, but I guess he need to vent out a bit so...


Hmm... nitpicking your every post? This is awkward. Let's cross-check the fact here, shall we?

I believe it started here, from page 5, perhaps from half part of page 4 where you actually began to insist on that residency and saying about someone playing as the book's lawyer, but I'll forgo that page as things were become more obvious on page 5.

I literally was not addressing your post, I replied in general upon OP's update, giving him suggestion that might help put things forward, as he asked. Of which you jump to criticize, insisting that I'm taking the book's side, probably without even trying to read and digest what I really suggested. So who exactly nitpick whose post?

And I'll add my personal opinion that it probably happened because at that point, it didn't matter much to you what I said, you're seeing red, all that matter to you at that time was to prove me wrong, as evidenced by how my repetitive attempt to clarify that what I try to do is to help OP disprove his previous statement of residency faced with a statement, "I’m out because no matter what I say, you aren’t changing your mind." and me making things difficult for him.

Prove me wrong that you're not seeing red and actually digest my post carefully, that you didn't made all of those post with sole agenda to paint me bad to the readers. What mind do you exactly wanted me to change? I'm giving OP suggestions to get things moved. You want me to change mind and start prosecuting OP, insisting that he's wrong? Wouldn't that lead to a situation where you'll say "as always, holy, you take side of the casino"?

You insisted that, according to the terms OP is not a resident or something. You claimed that you're familiar with sportsbetting, that it's your field. This whole territory situation should have been a familiar matter to you too, so it's kinda questionable how or why you insist on it. Is it because you're actually not familiar with how sportbooks terms work, or is it simply to enforce your agenda against me, to paint me black, that you're blinded?

And after all those, insisting that I [always] taking the book side and residency situation cleared, without bother to be brave enough to admit your mistake, faced with an undeniable proof through my PM to Razer, that I stay unbiased on this thread and attempting to achieve the best for every side, you once again didn't bother to own your mistake. Instead, you grasp another straw: fairlay. Which, on itself, is another lie inserted between facts in that situation.

As you wished and as I think will be better fit, I'll break things down on that thread, let it out in the public of what actually happened and what your narrative tries to spoon into peope's mind.

I won't mind people calling me names and will gracefully accept critic, input, and people pointing me out that I'm wrong [as evidenced by those "slander" you brushed], but when someone shoves wrong narrative about me? Expect me to strip those words and expose the truth behind it.

I've said my piece, in order to not derail [yet another] thread, I'll address you on PM or other thread you want to create about me if you want to, but I'll focus on OP's case on this thread... actually, I don't think you'll dare enough to address all of those points above, because it's all valid, and addressing it will directly make you admit you're wrong, which I understand that you won't make such statement. And that's fine. But answer me this: will this be what happen from this time forward? You trying to drive a narrative about me and paint me bad, breaching a topic being discussed in a thread instead of focusing on case being presented?

I need to know because if the answer is yes, then it'll be simpler to ignore you altogether, you'll be very detrimental to the development of any cases if you keep going like this, just as evidenced on this thread where you brought a [more than] rather useless points. Otherwise, air those laundry you have, and return to this board with cleared mind.

Oh, by the way, you don't need to shower people with merits to woo them into your side. They're grown ups, they've read and know better about the true nature of what you tried to do.

It seems Rollbit Razer abandoned the topic after this posts he [they] thinks there are no need for anything else. Nothing better I can expect from them.

Fun fact: There are many members in the forum who are advertising Rollbit in their signature, you will see them making posts in other scam accusations but after 7 pages of comments you are not going see any posts from any of the signature campaign managers. You will also not going to see a comment from the members who joined the last UCL prediction pool because Rollbit was their sponsor.

I just got confirmation from my UK provider that my location will show in the UK when I am connecting from LUX.

this is another well written post. There is no reason for Rollbit to deny further evidence showing that the OP is innocent. If they refuse to consider, Rollbit is a must stay away book.


Quote from holydarkness

This is my last post in this thread since I've asked you to stop nitpicking my every post. I've also asked to take Fairlay to the Fairlay thread. You want to post it here. Now you are being untruthfull about Fairlay. Fairlay asked efaltis to arbitrate, he said "no". Fairlay asked me to recommend and arbiter. I recommended you since Fairlay wanted a sole arbiter so as not to post private information to the public. You didn't accept. They didn't want a 3 panel board since it stated in their email that they were looking for one arbiter. Paraphrasing, they wanted someone to apply so that they could be vetted and heard privately. You tried to force rules upon Fairlay to post publicly and a 3 man board would decide. Fairlay posted multiple times that they were looking for an arbiter to apply by email. Fairlay has all the evidence, but you decided to make a decision without any evidence. It's now all out there in public. The names, the teams and associations of the fixed matches. Some books are no longer accepting wagers from teams. I'm out.

I understand.

Considering this, then your email on post #118 above is the best one so far to "challenge" them, persuading them to re-try your case, as well as not placing you in a rather difficult position. Please keep us posted on their reply.

Very well written I think.
Also everything is basically explained good enough to at least make them hopefully look deeper into the whole thing. Refusing to see any evidence from your side would just look even more shady.
I mean what is the problem with hearing you out and look at the documents you are willing to provide, I really don't get it. They can't just judge and confiscate such a large about just because of their opinion it MIGHT be the right thing, it's ridiculous.

Hopefully they come to their senses and at least do the extended KYC, good luck for that!!

Also, for transparency, this is the email I just sent to them.

Just to address your points one by one, I am able to prove that I still live and reside in Luxembourg and I can provide  rental agreement, utility bills, residence permit and even employment contract that will prove that I not only was living in Luxembourg at the time of opening the account, but I am still living in Luxembourg. I am also happy to share my utility bills for the months of June and July (when available) to prove that I am still living in Luxembourg.

The reason I do not use Wifi on my phone is that I spend a lot of time at work where the Wifi is capped (cannot access many sites such as youtube), therefore I always keep the Wifi setting off on my phone, given that I have unlimited mobile data anyways this has never been a problem for me.

Additionally, I would like to point out that allowing me to complete an exhaustive KYC will shed light to the questions you are asking and will clarify where I was when using the Rollbit account.

You raise a good point here, although I also have plenty of travel plans for the summer and probably will also need to account for them, not sure how feaseable it is considering that if they call and I come back with "I am away on holiday", I probably wont get another shot.

I think providing my water/energy bill for example for the month of June (latest I have) as well as for the month of July (I could potentially provide this in a couple of weeks) will be ample proof that I am still living in my house in LUX.

I really appreciate your inputs here, I will suggest to them for now that I provide the bills for June and July (when available) to prove that I am still in LUX.

OP, my reply to you is at the last part of this post.

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To be fair, they said that the point is moot since OP admitted of being a resident of UK, so whether they accept it or not is actually still unclear, but the paragraph [IMO] should be safe to be translated as a corporate language to say that they acknowledge that their previous call is unfounded and to be revoked.

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In case you somehow still don't get it, be it due to miscommunication, misunderstanding, or your post this far is just an attempt to prove me wrong for whatever reason, instead of doing what you claimed you always do [helping the player], that is what we [well, other people and I, not sure about you] try to do.

OP said he just made up that statement [and I'll say again, just to be clear of any confusion of my stance regarding this very particular part, not sure why OP made it and what's the outcome he expected] just to get away with KYC. He's in LUX the whole time, he's yet to be UK resident. That's what I tries to help and provide to OP, a suggestion to [dis]prove his UK residency.

And in case that above is still doesn't able to penetrate your skull, here, OP gets it, this is what we try to achieve,



First of all, to address the "let's not talk further about Fairlay", why not? You're the one who bring Fairlay to the table, creating an impression here on this thread that I am not giving fairlay chance, and I shouldn't clarify the situation you created here? I should address your "accusation" on the other thread, while people reading your statement here might misunderstood what really happened, thanks to your statement? Yeah, very nice.

Now, Fairlay.

To say that we [or I] did not give them a chance to provide evidence is extremely misleading. They came, asking for arbitrator, the overseers suggest a panel of three mediators to maintain fairness, the player nominates two, Fairlay withdraw their request of arbitration for their own reason.

It's not the case of not giving fairlay a chance to prove themselves, they withdraw themselves before the mediation can even begin. The overseers of that thread regrets Fairlay's unilateral decision to withdraw. My last post on that thread clearly outlined the path I am planning to take, questions I prepared, suppose they go with mediation.

So, not giving a chance? Not, giving, a, chance? I can't think of any better word for your statement other than misleading [since throwing muds is apparently out of the window right now].

That said and clarified on this thread, if you have other dirty laundry to air about Fairlay, or other cases, feel free to bring it back up on the respective thread, I'll be more than happy to address you there.

Next, decision, decision. I believe I've answered that on previous post? I don't pass judgment, I don't make a ruling. Both on this thread and on Fairlay's thread, I didn't say which side I decide, with evidence or not, is right or wrong.

Here on this case, I simply help suggesting to OP to provide proof that can get him out of the situation, which... eagle-eyed overseer will easily understand that it's actually a double edged sword. If OP can provide what's asked, then there's a chance he's not guilty. If he refuses to provide, for questionable reason, then there are probably more than meet the eyes.

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Thank you for waiting and sorry for the wall of text above, some things need to be cleared.

First of all, I would have to agree that you make a good point on post #107. Given HR letter and transfer instruction letter are out of question, if you can provide such documentation you mentioned on the post [perhaps the most important one will be the utility bill], it will very likely defeats the UK residency permit [as I'll assume you're yet to have one]. How possible is it to procure utility bill not only until 10th June [where this situation began] but to the date far beyond it, like July's bill perhaps? It'll rather more definitively shows that you're still here in LUX even after the situation.

Next, your draft, it's nicely written, and what I suggested might sound superfluous, but the idea I have in my mind is to "raise" your "bet" with Rollbit's staff who handle this case to a point he has to "check" [forgive the terms]. They probably already will reconsider to let you perform enhanced KYC with those documents you offered you'll provide, but what about raising the bet by to a point they're question their position by telling them that you're more than willing to do a video KYC at a random time [clearly should be done on LUX timezone, and at the time you'll likely to be available, so at 23:00 is clearly out of the table] at one or two hours notice?

So they don't have to give you the schedule ahead of time [this is what usually happen for a video verification, they give the date and time far ahead]. Rather, it's at one or two hours notice, of which you'll also offer to take the video call with LUX landmark being visible [perhaps a simple restaurant sign, street sign, billboard, or other thing that clearly shows you're in LUX]. I believe they'll have to agree that such feast is rather impossible if you currently resides in UK, to arrange a flight, buy a ticket, board, fly, land, and drive to a visible sign of LUX within two hours, not to mention clearing the immigration.

If I were the officer tasked to handle your case, I think I'll seriously consider your living situation in UK if you dared to provide such arrangement. The downside of this will be that you have to constantly monitor your email, waiting for their invitation, as the window is very narrow.

Please find snip attached, I covered the IP for security - it shows I am in Spain.

Even though you are in Luxembourg it should show a Spanish IP address, this is a very simple thing for you to do. I understand the point about unlimited data on your sim therefore you have no need to use wifi however you could have taken screenshot of what you see when you open the following website: whatismyipaddress.com

Sure, I can hold off until you get back

OP, I'm on a very tiny screen of a mobile phone right now and it's rather inconvenient to type on this and it will probably take me around two or three hours before I can access the forum from my usual device. In case you're about to send that reply, do you mind to hold until I can make a proper post? I might have something to add that's helpful