Topic: Account wiped with $64k on Rollbit.com - page 3. (Read 2639 times)

If you have a scam accusation against Rollbit, please present your case clearly in a new thread. You can follow this scam report format.

That should be the last thing you do after you have exhausted all other possibilities. Before you do that, take holydarkness' advice and get in contact with Casino Guru and/or AskGamblers. If that doesn't work, check with the regulatory body of Rollbit.

If they still refuse your request for KYC despite all of those efforts and email, I would... suggest to try to escalate them to CG or AG first before jumping straight to court room. Might safe your time and headache. They'll probably be able convince Rollbit to allow an enhanced KYC if you can present to the arbitrator those strong evidences that you're still a LUX resident.

I just sent them the email I sent here yesterday. If they still refuse to carry out a KYC, I dont think I have any other option than to do as you suggest and get a lawyer in their regulated jurisdicition. Although understandably this is the last thing I want to do as it will only draw out the process and demand a lot of from me (probably upfront costs and a lot of time).

Please feel free to pitch any other ideas if you have.

I think you should accept that Rollbit made their decision long ago and there isn't anything that you can supply that will change their mind. This is the first time that I've ever recommended an attorney. You need an attorney in Curacao that will work on contingency. If an attorney accepts on a contigency basis, you have a great chance to win. In a real court, Rollbit has to prove guilt.

Hello, I was scrolling around this forum and I noticed you are also having trouble with Rollbit, they also locked my account with well over $55k. Do you mind if we DM?

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

Rollbit is not changing their mind. Did you file a complaint with the licensor? The only way Rollbit will pay is by force.

See below draft email for the Rollbit team as well as reattaching their last email for reference.



Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Let me address the points that the Rollbit team raise in their email.

They double down on the fact that there is no way to prove that I currently DONT live in the UK, as they are refusing to accept any proof to this effect. However, the point is proving that throughout my use of the account, I was living in LUX (I still do) - all of the proof discussed previously (i.e. employment contract, utility bills, residence permit, Spanish ID) should suffice to prove that throughout my time at Rollbit, I was living in Luxembourg. So I understand if they don’t want to open my account back up (as they have doubts about my CURRENT living situation), but they should release my winnings as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, to @Pmalek´s point, I understand that the burden of the proof lies with Rollbit, they are the ones that should be able to prove beyond any doubt that I breached their TOS. If not, what is stopping them from keeping the funds of all winning players, when they won’t accept the most fundamental proof otherwise?

Regarding @holydarkness´ proposal, I will raise it with them and see if they accept.

I will be sending here draft email of my response to their compliance team in a second.

I always come back to if a book can’t prove guilt, then the player must be paid. It’s almost impossible to prove a negative. The OP has shown enough evidence to prove doubt.

This case is a nightmare, impossible to prove from either side. I don't think Rollbit will be able to prove their claims, but I also don't think OP will be able to prove his (complete) innocence.

Here is why:

The casino's claim is that the player played from Spain and the UK, which are restricted territories. I am not going to go into the what is a resident, what is a citizen argument. According to my logic, if a territory is restricted, you are banned from playing there, regardless if you are a resident, citizen, or just visiting. Rollbit bases those claims on the player's IP addresses which are exclusively from the UK and Spain. Their argument is that the player was in those countries when he gambled at Rollbit.

The player has shown that is not necessarily true. His argument is that he uses Spanish and UK SIM cards that show his location to be in those countries even though he could be somewhere else. This was confirmed by his data providers. Here is where it gets complicated: Does this prove that the player is innocent and the casino is wrong? No. The player might have still visited restricted countries and played while he was there on top of playing while in Luxembourg. So, his gameplay can be a combination of both restricted and non-restricted territories or just the former or the latter.

I am not sure how much the documents proving he lives and pays bills in Luxembourg will help. They can't possibly prove that he never visited Spain and/or the UK and also gambled when he was there. Paying bills in country A doesn't mean you can't spend time in country B as well either on holiday, work, with friends, or loved ones. 

I am not sure if the following is feasible, but there might be a way to prove the locations from where he accessed his account.
That would be by proving which cell towers his phone connected to. GSM triangulation. If the player was located in Luxembourg, his phone couldn't have connected to UK and Spanish cell towers. I have no idea if the general public can obtain such information. @Petermario, you might have to get in touch with your data providers again and ask them that question. Perhaps even police and law enforcement need to be contacted. 

I am afraid you will spend so much time collecting all the other pieces of documents and Rollbit will just say, this isn't evidence that you were never in the UK and never played from there. Nothing that holydarkness has suggested to you is wrong or bad, but it may not be enough. Don't forget, Rollbit has a written statement that you said you reside in the UK, and they have UK IP addresses accessing your account. You said you weren't telling the truth about that, hoping it would help you withdraw the money from your account. Who says there aren't other instances where you also didn't tell the truth!? I am not saying you aren't (don't get me wrong), but I am saying it's a clusterfuck and a very complicated case, regardless how you look at it. 

I hope you manage to sort this out. I really do. It's a lot of money to lose, especially if everything you have said here is true.   

Perhaps it's time to offer them what I proposed to you earlier? The random, two hours notice, video verification? If they insist that you're in London and there is no way you can prove you're still in LUX, such arrangement perhaps could convince them otherwise.

I just don't care enough to elaborate this any further because I know a certain person will start crying again when being mentioned.
And as i said, I now muted this person because I don't give 2 flying fks about what he is saying here or in any other thread.

@Jollygood, I didnt just ignore you, I provided this screenshot as you requested, and I can provide more if helpful (with screenshot of my location).

I was completely unaware of allegations about one casino using stolen data from another casino therefore cannot comment on it bit since you mentioned the neutral feedback you received without mentioning Hhampuz by name, I was curious to try to understand the background to the situation. In an earlier post you mentioned Hhampuz engaged in feedback abuse because you called Rollbit but you did not provide a link when I asked.

As for the money over integrity comment, I am sure you have strong feelings on this subject but how many people in the forum would disagree with your assessment? I would put the number likely very high. The way Hhampuz behaves in the forum is not as you describe, he is involved in putting thousands of USD$ in to the pockets of many forum members every week (which then contributes to making their lives more financially comfortable) therefore is a part of the economic cycle that drives this community.

Furthermore, I know of two campaigns Hhampuz unilaterally suspended because of customer/clients complaints against the companies involved (the latest being freebitcoin) and not only that but also paying campaign participants from his pocket when he did not receive payment from another company.

If you had provided a link to back up your allegation of feedback abuse it would have made things clearer but you did not do it therefore nothing more can be added.

Overall, it does seem Rollbit have decided to take strong action against you and it really does seem unfair.

Even them stating you accessing their website from a restricted area even once equates to closure of account (as per their terms and conditions) seems bordering on the ridiculous because that would mean any verified/legitimate member living in a non-restricted area that frequently deposits and withdraws can have their account closed when they travel to a non-restricted area and simply login to check their account status.

Rollbit have not come out of this looking good but my contribution in this threads ends here. I have asked on more than one occasion for you to take a screenshot of your browser when you visited an IP displaying website but you are not doing it and furthermore simply ignore my posts. I hope this scam accusation gets resolved in your favour and you can withdraw your winnings.

Received a response from the Rollbit team, attached below.



As expected, it seems they are holding on to the fact that I can´t prove I never moved to the UK. To clarify, I never admitted to playing from a restricted territory as they claim on their email.

I am trying to find a way to prove that I never moved and that I still live in Luxembourg, but it they wont accept my employment contract and my utility bills (including residence permit and rental agreement), I am not sure what they would deem as sufficient at this point.

I would really appreciate any ideas, I will share my draft reply to them here later today.

LOL, I don't even mention your name so you don't get offended, in other words, tagged my ass. So read your tags better before addressing me next time, thanks.
For once please make yourself useful and read this case ( you can read I assume ) and all the nonsense your oh so trustworthy casino partner is doing. And then just maybe you can take off your "I get paid by them" glasses and actually contact them to fix this case.

Why I even reply to somebody like you is already beyond me, guess I better mute you to not see this nonsense anymore. Have a nice life.

@ Jollygood: I have never dealt or anything with this clown but he gave me this feedback because in his opinion I don't have the right to openly call out rollbit for their shannanigans. They have a history of bs they did, starting with buying stolen stake.com VIP player data to send tailored bonus promotion mails to those users (I received 2 for 2 different stake account email addresses).
But whatever, I am don't with this person anyway, the way he acts in this forum, as a campaign manager, is just ridiculous.
Money over integrity.