Topic: Account wiped with $64k on Rollbit.com - page 9. (Read 2641 times)

Yeah right, you just registered to post here, makes perfect "sense". Didn't know we are in the shilling business now.
Why even bother making this post.

There are legitimate questions being asked before but yet the rollbit rep doesn't bother to follow up to his yet another useless reply. "refunded the deposit" -> nothing arrived. Outlandish claims -> nothing to back it back and doesn't even bother to offer KYC.
Depositing and playing was no problem with endless "banned IPs" but now that the player won something there is a problem. Shady as always, nothing new from rollbit.

This is a classic case of casino using tricks to confisticate fair winnings. OP does not reside in unrestricted country and he is willing to go through KYC, that alone shows OP''s honesty while casino's miles away. From what I seen so far OP did not abuse any bonus or gained any edge so;
Stop this 'Crypto Gambling Wild West Shit Show' (coined by efialtis) and pay the man his money.

I know that Rollbit said that they goe block but why aren't they banning VPN use?

I do think that it'll be fair if they allows for an enhanced KYC to confirm your current residency, especially as you've given your consent to undergo it. Hence my previous posts regarding the matter.

Razer was online a few days after he made his explanation, but perhaps that was for a fleeting moment and he can't address your issue yet. I'll try to reach him again after a couple of days if the silence remains.

I am certain I never played on the site while in the UK, but as you say I am not sure how I could prove this.

However, don´t you think that proving that I am a LUX resident (and full time employee there) will solve the case here? I understand their argument for keeping the funds is that I knowingly was in breach of ToS, which is completely untrue.

If you can be sure whether you never accessed Rollbit from when you're staying in the UK during your work-related visits, that'll be very neat. UK is also one of the restricted territories for Rollbit... though I guess there is no sure way to prove that you never accessed from UK, be it from rollbit's side of from yours.

I dont think I ever did, I frequently left the UK SIM active accidentally when travelling back to LUX (maybe for 1-2 days at a time without noticing) - as the data is also usable without extra charge throughout Europe (although it is more expensive than the Spanish one).

OP, to clarify one thing that I forgot to made a follow up yesterday when inquiring about UK IP address. As you explained that you have to have UK number because you work there often, did you ever play when you're in UK soil?

Yes, i received it the day before they closed my account.

It seems from communications with the Rollbit support team that I have no choice but to take legal action. Although of course my preferred option would be to resolve this amicably through the forum, as I cannot see any good reason for the Rollbit team not to KYC my account so I can withdraw the funds.

Also wanted to address Razer´s post directly.

Reading through the posts here, I have seen a couple of similar cases in which users were connecting from restricted regions and ultimately got their accounts paid out. I believe my case to be much clearer, given that I actually reside in an unrestricted region and can prove it if given the chance to complete a full KYC.

1. When logging in from LUX (using my Spanish phone data), I did not receive any indication that I was actually pinging from Spain, therefore, there was no way I could know that this was in breach of the ToS.

2. I am a LUX resident, and as such, I should be compliant with the ToS as they specify that you need to be a resident of that country. To this effect, I can provide my Spanish ID, my LUX resident permit, my rent agreement and my employment contract if necessary.

3. If using my Spanish data provider resulted in me connecting from a restricted region as you say, I should have been notified to this effect and not been allowed to make any deposits/withdrawals. I understood there was no issue given that I was in LUX, without knowing that my phone was pinging from Spain (this should have been flagged to me).

Please let me complete the KYC to prove that what I say is the truth and allow me to withdraw my funds.

IMO - @Rollbit Razer needs to see your complaint and requests regarding this to make things fair. I haven't seen any responses so far other than the above - but giving you the option to defend yourself like proving you're not playing from Spain or England makes sense.

Be patient and wait - but first, have you received this one in your wallet?

Whether you'd like to have an arbitrator to get into your case or try to solve it through the forum is completely up to you, but understand that once you proceed with an arbitrator, Rollbit has the full right to only answer you there and ignore other means of resolution attempt.

If you want to proceed with an arbitrator though... did your bets happen to be sportsbetting related or they're purely casino games? I ask because far as I know, Rollbit is only on CasinoGuru, and CG does not handle cases that are sport-betting related; other than that, you have to escalate to their licensor.

Umm... one question, have you file the complaint to any of the arbitrator?

By the way, ThePogg has been rebranded to casinoreviews, and I honestly don't know whether the rebranding affect their mediation method or not, but past history told me that they're less transparent than other mediator. Not in a sense that they're worse or better than other mediator, I don't have enough reference to compare their efficiency to other arbitrators, simply just less transparent. Unless I remember things wrongly, they didn't provide a thread-like page that's open for public to read.
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I have not filed any complaint yet, not sure what the process is to be honest, but will start looking for legal counsel on my end as wiping my account and keeping my funds without letting me KYC is completely illegal from what I have read.

Umm... one question, have you file the complaint to any of the arbitrator?

By the way, ThePogg has been rebranded to casinoreviews, and I honestly don't know whether the rebranding affect their mediation method or not, but past history told me that they're less transparent than other mediator. Not in a sense that they're worse or better than other mediator, I don't have enough reference to compare their efficiency to other arbitrators, simply just less transparent. Unless I remember things wrongly, they didn't provide a thread-like page that's open for public to read.

I never admitted to play from Spain and the UK, I was barely explaining why the IP ping showed Spain and the UK respectively. As you point out, the fact that my IP was showing Spain or the UK was never flagged to me and I never received a warning or pop-up for this, therefore, how was I supposed to know that my pings where in fact from the country my SIM is from and not from LUX where I was in? This could easily be settled by completing KYC, and as I stated before I am happy to provide all the documentation deemed necessary, including LUX resident permit, Spanish ID document, employment contract, rent agreement, etc.

Thank you, will also bring this up with Ask Gamblers and ThePogg, could you provide further details on this on PM by any chance? @Rating Place

Where has there been an "own admission of playing from Spain and the UK" ? @OP, did you ever do that? If so there is nothing that can be done here I guess.
BUT, actually the rules state players residing in the banned regions are prohibited to play. He is not residing there as he says. Also residing is not visiting. He explained the Spanish IPs.
Anyway, returning the 1400$ deposit and keeping 64k is quite an easy way out, isn't it?

By the way, why has ne never been asked for KYC or been addressed about his IP before if there are soooo many Spanish IPs???
I can tell you why, because he was depositing and losing, right? No problem using a Sanish IP to lose. You just don't like paying wins.

"OP claims to be residing in Luxembourg" , if you don't believe him then do KYC and let him prove it.

File a complaint with Ask Gamblers or ThePogg. They are two that seem to be fair.

I have just seen this reply. Through the time I have been on Rollbit I have made many deposits and withdrawals, and not once has the issue of my location been an issue. Recently, I managed to make some gains and wanted to withdraw them, and suddenly the account is wiped clean and deleted? $64k of my earnings are completely wiped suddenly?

I understand that your data does not support me living in Luxembourg as I explain on my initial post, I connect on the phone with my mobile data. The connections from the UK come as I work there frequently (and for work purposes I have had to purchase a UK SIM as it is required). When connecting from LUX (which I see from the data it registers as Spain given the mobile data), not ONCE did I see the prompt of being connected to a restricted region.

As for why I still use the phone family plan I had in Spain, it is way cheaper, as we get free roaming in the Schengen area (we pay the same fare throughout Europe), therefore it is a cheaper and more convenient option.

All I ask is the chance to prove that this is true, I can facilitate my contract, my rent agreement, my bank details - I just want to be able to withdraw the amount that I earned. Please let me complete a full KYC process to prove that what I say is true.

Can you explain to us about their findings of UK IP address? And I assume, suppose Razer agreed to allow another KYC, you're willing to do as I suggested above and are able to provide such proof? Live video call and providing Spanish govt ID and Luxembourg residency permit, and other supporting document that they deemed necessary?

Thank you for the clarification.

OP's statement that he uses a Spanish mobile network in Luxembourg does indeed sound very strange.
OP could of course present other documents such as a residence permit, rental contract or registration certificate to prove that he is actually in Luxembourg. However, this raises the question of whether Rollbit would even accept such documents as proof?