Topic: Account wiped with $64k on Rollbit.com - page 2. (Read 2639 times)

Sure, thank you

Let me try to PM Razer and bring this to his attention, see if he can yell at someone on their legal department, if you don't mind? That's the best recommendation I have in mind right now. I am about to send him a PM about another situation, anyway. Do you mind to, perhaps, wait a little while I nudged him?

Rollbit are still to reply to my email with all of the evidence and personal information in the previous post. Given they normally only took 1/2 days to reply, I am looking to explore other options to unblock my funds (I have been emailing them since June).

Do you have any recommendations?

Thank you for your input, I have been away and have just sent the email to the Rollbit team, please see below the email I sent, I also attached a recent restaurant receipt in LUX as you suggested.

"Hi Rollbit team,

Apologies for the delayed reply, it seems like my statement might have caused some confusion. I am not residing or living in the UK (or London) and as I stated on my previous email this was a mistake on my part as I thought I would be able to withdraw the funds without completing KYC.

On this regard, I am willing to provide more than enough personal information to prove what my living condition is (going far and beyond what would be expected in a KYC process). Please find attached the following documentation that proves that I am still living and residing in Luxembourg: payslip for July, employment contract, Spanish ID, LUX residence permit, social security card, utility bills as well as tenancy agreement (and a recent restaurant receipt, the bank is also addressed to Luxembourg). Being employed in Luxembourg, as well as proof of actually living there through utility bills, tenancy agreement, payslips and residence permit will prove beyond any doubt that not only was I living in Luxembourg throughout the use of my account, but that I still continue to live here.

Let me know if you need any further clarification, I understand this is ample proof of my current (and previous) living condition. I am also happy to carry out an enhanced KYC or show you all of this documentation live."

I hope this can get resolved soon this way, as the proof I am providing is irrefutable. In case they come back with a negative reply, what could be my next steps?

Perhaps a bit overkill and I personally think someone doesn't need to go to such length [which I consider a rather private matter] just to prove their residency status, but what do you think about attaching your recent grocery receipt? One from a convenient store that happens to be around the corner where you live might be even better.

I will reply to them attaching the following, let me know if you would include anything else: payslip for June and July, employment contract, Spanish ID, LUX residence permit, social security card, utility bills for June and July and tenancy agreement. I think this will prove beyond any doubt that I was living and still live in Luxembourg.

If this is indeed a concern with the regulator as they claim, all of the information I am providing and have provided will be sufficient for them as well in the eyes of the regulator.

Also see my draft email below, let me know if you agree or would include anything else:

Thank you for your response.

It seems like my statement might have caused some confusion. I am not residing or living in the UK (or London) and as I stated on my previous email this was a mistake on my part as I thought I would be able to withdraw the funds without completing KYC.

On this regard, please find attached the following documentation that proves that I am still a Luxembourg resident: payslip for June and July, employment contract, Spanish ID, LUX residence permit, social security card, utility bills for June and July as well as tenancy agreement. Being employed in Luxembourg, as well as proof of actually living there through utility bills, tenancy agreement, payslips and residence permit will prove beyond any doubt that not only was I living in Luxembourg throughout the use of my account, but that I still continue to live here.

Let me know if you need any further clarification, I am also happy to carry out an enhanced KYC or show you all of this documentation live.

Well yes, ToS, in general, like every other ToS in our life, from washing machine warranty to your gym membership is there to mostly protect the second party [the provider] and guide the first party of what may or may not be done.

Sending them your whole documents proving that you're still in LUX might worth a shot here, since apparently we're at nothing-to-lose situation right now, perhaps also add another explanation, stressing that you previously made a wrong statement that you're a UK resident, that you never have been and yet to be one, that you're still in LUX, as on the email they seems to be under impression that you're now a UK resident.

Just got another reply from the Rollbit team, they seem to not want to budge at all, as they won´t accept any proof I can provide. They don´t even accept to do the short notice video KYC as @holydarkness proposed



At this point I think I am left with very few options. I though that maybe I could just send them over all the documentation through the email communication to prove that I am still living in Luxembourg (even though they have not asked for it), maybe this will persuade them.

From their email, it seems like their TOS are heavily skewed towards the website, how is it even acceptable that my winnings in Luxembourg are void and the whole account is closed down because they believe I am moving to a restricted region?, even if they understand that my winnings were from an unrestricted region like Luxembourg. I would understand if they warned you about connecting from unrestricted regions and gave you the chance to withdraw the funds given they are not regulated there - but outright closing the account and keeping all of the funds? It seems they are looking for any and every way to steal player´s funds.

I am running out of ideas, and maybe the most clear option is to contact a lawyer in Curacao to help me with the issue.

@Pmalek, I am looking into the GSM triangulation but my phone providers are yet to come back to me with any details, will let you know.

Thanks for the clear explanation. Let's hope everything gets better!

Oh, on that case, you can rest assured that they do help, in a way or two, players to solve issues.

Not immediately, as their job-desc actually didn't require them to solve issues with player from the casinos which the campaign they manage and usually the casinos have representatives on the forum that's more capable and official to address the issues, but from time to time, when I hit a wall on trying to get a casino to address an issue, where I've exhausted many ways to notify the casino and got no result, and when I happen to know the campaign manager, I asked them to reach their contact at the casinos to notify them.

Sorry about the pyramid scheme but I'm not saying that they should pause their campaign immediately. But at least they should help players on this forum solve issues. Take for instance, you'll hardly see campaign managers commenting on players' issues regarding a specific casino, and when they do, they immediately side with the casino without seeing the evidence.

Mind you, I'm not siding with either the player or the casino, but when a player presents evidence its expected for the casino to give a response.

I have seen a lot of your posts here and I like that you only act based on evidence without being biased or supporting the player or the casino.

First of all, I'll suggest you to do a quote properly next time. It's rather impressive that the quote pyramid you did actually doesn't reflect to the real post content of the user, i.e. the person didn't actually quote the other person.

Moving to address your point, what do you propose campaign managers do when a scam accusation or an issue appeared on this forum? Pausing their campaign immediately until it got resolved? I think we'll see a lot of pauses, then, since almost new scam accusations and issues with casinos, both valid and invalid, appear weekly.

To be fair, I think the status of the cases themselves also need to be put into consideration. My pure opinion, a casino with two dozens of accusations where twenty of them are resolved worth more trust than a casino with five or three cases where none of them are resolved. Not pointing out at any casino, I'm throwing random numbers there just to stress the importance of number of cases being resolved above the numbers of cases they have over the years.

We should stick to facts instead of personal attacks. Rollbit isn’t paying a player $64k because he may have played from a restricted country. This isn’t right and should be called out.

Edit https://bitcointalksearch.org/topic/list-scam-accusation-cases-against-betting-platform-on-the-forum-5481683 Rollbit has the most amount of cases in scam accusations the last 2 years. This is my worry.

With your unwavering support and conviction about this I am surprised you aren't offering your services for this, considering the way you are talking about it. Your hatred for rollbit is just an added bonus!

My thinking is even if a court deemed that some plays came from the UK, only those bets would be cancelled. The others bets would stand. The way Rollbit wants to apply their ToS, if one play came from the UK, then they can take the whole $64k. AG and CR may agree that one play voids all winnings but a real court isn’t going to do that.

That's just the thing: we have no way of knowing that. All we have is our gut feeling whether or not OP is telling the truth. Only he knows if he is being honest or not. And if he is absolutely certain in his innocence, then it makes sense going down the road of a lawsuit.

@Petermario
Have you given any thought about what I said regarding GSM triangulation to try and prove the locations where you were physically when you accessed and played at Rollbit? Check with your data providers to see what they say on that subject and do some google searching.

He already has his own thread. So far, the on-going narrative about his case is that his account being locked for investigation by third party. I assume it's their game provider, following a big win, which kinda normal procedure.

Edit: nope, was just reading the updated situation from his thread, it's about allegation of suspicious source of fund.

Try to find a lawyer that will take your case on contingency. There’s no upfront cost but they will take a percentage of what you get paid. When lawyers take cases on contingency, they are fairly sure they will win. As far as holydarkness’ suggestion of Ask Gamblers and CG, I don’t trust either to side with you. Rollbit could fabricate something. If you lose with AG or CG, it kills your case in court. As said before, this is the first time I’ve suggested this route. Judges will side with you and your case is solid enough that a lawyer will take the case on contingency. Some rules in ToS won’t hold up in court. A few bets from the UK will not invalidate $64k winnings. The only way Rollbit pays $64k is if they are forced to pay.

Edit- just saw the post by Pmalek. A regulatory body may also work although on this case, I’d avoid AG and CG. There’s been some weird rulings by CG and you don’t want to hurt your case. If a court accepts AG or CG as an expert, your case is over.