Topic: Account wiped with $64k on Rollbit.com - page 2. (Read 910 times)

Finally managed to get them to issue me the same communication by email. I think this is good to ping Razer.

https://www.talkimg.com/images/2024/06/27/hopso.png

I have called them up again today and they confirmed that they would be sending me an email confirmation (although I havent received anything yet). I would rather wait to have the email confirmation as well before going back to Razer, as it is much more solid evidence.

Rollbit can always claim that they can't see who you are talking to, and they wouldn't be wrong. All we see are the names Toby and David. There is no proof that the person you spoke with belongs to your data provider's customer support. There is no link to a webpage visible anywhere. An official document signed and stamped by Vodafone would be much more credible.

Unless we have different understanding of binding arbitration, where it will have each of the party involved to adhere to the ruling by the arbitrator, then no, there is no binding arbitration provided by the forum or on this board. So what's the point of your previous post, again?

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If you want to, I can ping Razer now instead of waiting for the email, but I personally think AHOYBRAUSE's suggestion about email and that Rollbit won't accept the screenshot as a compelling evidence has merit, given that the likelihood of successfully having Razer to re-visit this thread and consider my suggestion for video KYC will only work once.

Your call.

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Then you'll surely also read that we're trying to deescalate the situation here, see if we can get it resolved without further hassle for OP, so I am not sure where this suggestion to escalate it [to the worst nightmare, if I may add] come from. Or why.

And from the current narrative, if you do read this thread carefully, then I think there is a possible scenario of misunderstanding. Rollbit can easily mistaken that OP accessed from Spain, given the compelling evidence they have if we consider it from their perspective.

I've started reading from the main OP and I can say I am not surprised at all, this is not the first time that casinos have looked for pretences like this to steal people's money. It's usually the case of a double account or VPN violation, but now, it is a roaming problem. When does roaming becomes an issue, after all, it will never indicate a VPN but local access and it is never by force to use the ISP of the country you live in especially if you are used to the one you have back home or is cheaper. Can't someone travel across the globe and still register with them with a country? This is absurd and annoying, another reason why casinos should be strictly regulated. If they are truly regulated, this kind of cheating will stop as they will not dare to allow themselves to be reported for a clear case of cheating like this.

As it is, it is obvious that your contact can do nothing as she will only tell you what the management wants you to know, her hands must be tied. All you can do is start calling them out on the internet or find a lawyer in the country they run their operation from, like the headquarters. But be sure of this as many of them hide where they truly are to make the jurisdiction difficult for a lawsuit. Just keep the little evidence and conversation you have for this purpose. I believe when they see your lawyer's letter, they will do something. And if they prove stubborn, head to court and still let them pay for the legal fees. Also, weak or not, let your lawyer copy their supposed regulator. Casinos often get away with this since people do not know what to do and the governments are doing nothing about it. Even if you violate their terms and conditions, they should at least send your money to you before terminating your account.

I called them up and they said they would be emailing me the same confirmation, in the meantime I leave another confirmation I got from another support member in the chat (he mentioned chat communication can be considered as official).

https://www.talkimg.com/images/2024/06/25/hjyev.jpeg

I don’t know what you are talking about. I’m backing the player, stated so in this thread and told him to file complaints. I have Rollbit D+ for this type of behavior and know they aren’t paying even though you are right in “resident” rule.

Seriously, just stay out of it. You have absolutely nothing to say other than nonsense while others are trying to help OP. We give advise that could be crucial for the development of this case. Obviously you can't read and are resistant to see any possible mistake the casino is doing here.

Sure, OP might be right and/or the casino might be right, but not giving the player a chance to prove his innocence is just as stupid as some of the things you are throwing around in the scam accusation section.
I don't know why you are defending the casinos here so hard, maybe you want them to pay you for your useless "casino ratings list", where hilariously nitrobetting has a top spot. That itself says a lot about your list. Since you are absolutely no help I think you really should just mind your own business.

I know we talked about binding arbitration but unless I missed something, there’s no binding arbitration here. $64k passed the amount where our opinion matters at all. One man’s proof isn’t the same as another’s.

First of all Razor has to come from his high horse and actually accept that they may have made a mistake. In his previous comments here he made it look like rollbit is without a question always right and players are always scammers or people that want to take advantage of the casino.

In reality we all know that casinos very often take advantage of players and not the other way around.

Both Lens and Google Translate confirm that what OP posted is the truth. But now we need an official confirmation in the form of a document from the Spanish data provider. You can then use that as proof that Rollbit's claim that you should have a Luxembourg IP is false. That proof is crucial to both Rollbit and an eventual mediator if the casino disagrees with the provided evidence. 

I am talking to them to try to get an official communication. Will an email from them suffice do you think? In the meantime, they answered again on the matyer this morning on the chat (see below extract), I have asked them to provide the same by email.

" Hola, te atiende David, asesor de tu equipo Vodafone Empresa.
Cuando te encuentras en roaming (itinerancia) y te conectas a una red móvil con tu tarjeta SIM de la Unión Europea (UE) mientras viajas al extranjero dentro de la UE, tu dirección IP depende tanto del proveedor de origen como del proveedor de itinerancia. Sin embargo, en la mayoría de los casos dentro de la UE/EEE, el tráfico de red se encamina a través de tu proveedor de origen. A efectos de geolocalización, parecerá que estás en tu país de origen. Esto significa que, aunque estés en otro país, tu dirección IP se asignará desde tu país de origen.
Si deseas verificar la geolocalización de tu dirección IP actual, puedes utilizar herramientas en línea como “Cuál es mi IP” o “IP Location”. Simplemente ingresa tu dirección IP y podrás ver detalles como la latitud, longitud, ciudad, región y país asociados a ella.
En este canal solo le damos la información de la que disponemos, no podemos profundizar técnicamente en cómo funciona la IP en el extranjero, si quiere información más técnica puede contactar con soporte en el 22122 o en cualquier servicio especializado."

How exactly is what OP supplies doesn't matter at this point? If OP can prove --beyond reasonable doubt and all-- that he's the victim here and he did nothing wrong, either Rollbit can and should pay them or people should consider Rollbit as rather suspicious. This is how this board works: proof.

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OP, I'll try to bring this matter once again to Razer, it'll be nice if you can provide us what AHOYBRAUSE asked. I'll ping Razer once you attach a screenshot [or a photo of that official letter] here.

I don’t think it matters what the OP supplies at this point. No way Rollbit is shelling out $64k. The rest is just for show.

I am afraid you need more than a screenshot of a chat to prove that. Better would be at least an email from their official support. Much better of course would a real letter, just tell them it's of high importance for you. Since you are a customer they really should do that and not just say "it was not necessary".

A chat can easily be faked and I already know rollbit would not be willing to accept a chat screenshot, trust me.

Please see below screenshots of the communication with Vodafone (my phone supplier). It is in Spanish but they say that you are a sign a local IP (Spanish) when roaming data abroad. (see as well the copied text in Spanish)

https://www.talkimg.com/images/2024/06/25/hfLxv.jpeg

https://www.talkimg.com/images/2024/06/25/hf4OI.jpeg

"Hola, te atiende Mirelys, asesora de tu equipo Vodafone Empresa. Con respecto a tu consulta te informo, que cuando estás en roaming en la Unión Europea, se te asigna una dirección IP del país de origen. Ha sido un verdadero placer atenderte a través de nuestro canal. Si tienes alguna consulta más aquí nos tienes a tu entera disposición para ayudarte. Un saludo y esperamos que pases un magnifico día"

"Cuando estás en roaming en la Unión Europea (UE), se te asigna una dirección IP del país de origen, en este caso Española."

I also asked for an email to be sent to me to confirm this, but she said that it was not necessary (or that they ever to this). If needed, I could probably phone them up and get them to issue me an official statement?

Lens should do it. I have used it in the past to translate product descriptions and recipes from packages in foreign languages. But to make things easier, @Petermario please post both the screenshot of your communication with your mobile data provider but also copy-paste the text here so we can take advantage of Google Translate as well.

I think we can rely on Lens for the translation, it rarely let me down on translating screenshots that's written in other language when I try to understand the context of a case in the past, though what it gave are usually short sentences and I think I have yet to try to run it on long paragraphs.

If Lens failed to help us though, I believe I can ask one or two members who I trust and speaks Spanish to help us.

I was pretty sure that your IP address would be the one assigned by the local network of the country you are accessing the internet from. Based on that, I thought Rollbit was right in what they stated here. Since I am not an expert, of course, and neither is GPT, I still decided to ask it.

The reply below is the information I received from the following prompt:
If I use a Spanish mobile data provider but use roaming in Luxembourg, what IP address will I have? Will it be an IP of my Spanish provider or a local IP in Luxembourg?

GPT response:


Judging by this information, Rollbit is wrong unless we are talking about "Localized Roaming."
@Petermario can we see the official reply you received from your Spanish data provider? It's probably going to be in Spanish and we might need the help of a trusted Spanish Bitcointalk user to help us out.  

What remains problematic is you stating that you moved to the UK and that you reside there. It complicated an already complex case.

AHOYBRAUSE gave a very nice option to provide an evidence here: proof of correspondencies with your mobile phone provider, explaining that your IP will remains show as Spain though you accessed them from LUX.

Far as I can gather, there is a small chance that your mobile data will still show you accessing from Spain, and under "roam like at home" EU policy, you can [to an extent] still use your old provider and charged the same rate. However, it is more likely that your IP address will show as the local area instead of keep showing Spain.

Also, roam like at home [at least as far as I interpret it] applies if you travel, i.e. you spend your time at short time across EU countries compared to the one where you originated from. If you stays for extended period in LUX, as how your narrative tell us so far, you'll be severely limited.