ALLMINE INC - FPGA Cryptominer - page 5.

senseless

hero member

Activity: 1118

Merit: 541

Quote from: dimouze on October 20, 2018, 02:30:43 PM

Quote from: senseless on October 20, 2018, 11:26:11 AM

Quote from: dimouze on October 20, 2018, 06:12:47 AM

I requested a refund on August 25 and I was not refunded

Please PM me your order number and email address. I will find out from SQRL on monday why you have not been refunded yet. You can also contact [email protected] to find out why they haven't refunded you yet. All funds were sent to SQRL who sent them to Xilinx. The only customer funds I hold are those locked in paypal.

I do not understand anything ... The bank transfer of 8757,44 dollars was made on the account of "allmine inc" .... Huh

Which was then wire transferred to SQRL so they can fulfill their end of the JV according to what *you wanted*.

dimouze

copper member

Activity: 7

Merit: 0

Quote from: senseless on October 20, 2018, 11:26:11 AM

Quote from: dimouze on October 20, 2018, 06:12:47 AM

I requested a refund on August 25 and I was not refunded

Please PM me your order number and email address. I will find out from SQRL on monday why you have not been refunded yet. You can also contact [email protected] to find out why they haven't refunded you yet. All funds were sent to SQRL who sent them to Xilinx. The only customer funds I hold are those locked in paypal.

I do not understand anything ... The bank transfer of 8757,44 dollars was made on the account of "allmine inc" .... Huh

colomine

newbie

Activity: 58

Merit: 0

@senseless,
i emailed sales@
Yes, please remind them to process my payment ASAP and update me on Monday.
Also, just to remind you, in DM on Discord over 2 weeks ago you mentioned that if SQRL do not refund me by the begin of shipping - you will:

Quote

Either they will refund you before we ship, or I will refund you from paypal funds.

After all my order is with your company Allmine, and it is the liable party here.
Thank you.

dazzmore

newbie

Activity: 26

Merit: 0

Quote from: colomine on October 20, 2018, 09:33:06 AM

Quote from: dazzmore on October 19, 2018, 07:52:33 PM

Looks like someone spent some money they did not own, then products got delayed and now they can't pay back the interest. I'd call the credit company, maybe they have some sort of grace period, and hopefully you get your refund before then.

@dazzmore,
I do not quite understand what you are suggesting. Can you elaborate more? I cannot initiate any returns via banks as far as I know, it is not Paypal. I paid 4 months ago in fiat with an international wire transfer.

If you didn't pay via credit card, then this does not apply to you. Someone I know got wrekt involving credit cards with crypto, and didn't have the money to back it up during this down market. I hope you can get your refund soon. Just keep following up with them via email/PM, but give them time to process.

senseless

hero member

Activity: 1118

Merit: 541

Quote from: dimouze on October 20, 2018, 06:12:47 AM

I requested a refund on August 25 and I was not refunded

Please PM me your order number and email address. I will find out from SQRL on monday why you have not been refunded yet. You can also contact [email protected] to find out why they haven't refunded you yet. All funds were sent to SQRL who sent them to Xilinx. The only customer funds I hold are those locked in paypal.

senseless

hero member

Activity: 1118

Merit: 541

Quote from: colomine on October 20, 2018, 09:11:50 AM

Quote from: senseless on October 19, 2018, 09:11:25 PM

Quote from: colomine on October 19, 2018, 04:29:30 PM

I just checked my documents and emails. I requested my refund on August 13th. And the order was paid on June 15th (payment receipt confirmed June 19th)

If you requested a refund that early you should have been one of the first. I'll find out on Monday from SQRL why you haven't been refunded yet. Can you PM me your order details?
I have no idea if your cards were shipped to the new customers or not. I can find out though.

@senseless
May be you can spend those few valuable minutes on Monday simply making a refund to me? It will hardly take much longer to do than to have 3 minutes talk with SQRL team. The only cards that i have on the order are those i paid for directly to Allmine. (I used to have SQRL order but i resold it - or i would not have gotten that money either). Plus I know what their answer was ( "we run out of money, wait"). Yours was that I was not the first in the queue. Honestly, I do not want to know why something did not go in the past as it should have went, it is irrelevant at the moment. I just want a refund.
Also, Squirrels are not returning my messages in Discord since September 27. This also explains the panic mode here. So i d prefer if you spend those valuable minutes refunding me if it gets me my money faster. Also, I do not care anymore if I loose on conversion from USD to Euro or not. You can send it to original account where it came from, to the bank in EU.The details were provided in email. I can resend the details if needed.
Thanks.

All funds were sent to SQRL - the only customer funds I still hold are frozen in paypal. They are the ones processing refunds. I have committed to use paypal funds to refund the remaining customers once they're unlocked. Until they're unlocked please contact [email protected] to find out why you haven't been refunded yet. As I said before, I will find out from them why they have not refunded you on monday.

colomine

newbie

Activity: 58

Merit: 0

Quote from: dazzmore on October 19, 2018, 07:52:33 PM

Looks like someone spent some money they did not own, then products got delayed and now they can't pay back the interest. I'd call the credit company, maybe they have some sort of grace period, and hopefully you get your refund before then.

@dazzmore,
I do not quite understand what you are suggesting. Can you elaborate more? I cannot initiate any returns via banks as far as I know, it is not Paypal. I paid 4 months ago in fiat with an international wire transfer.

colomine

newbie

Activity: 58

Merit: 0

Quote from: senseless on October 19, 2018, 09:11:25 PM

Quote from: colomine on October 19, 2018, 04:29:30 PM

I just checked my documents and emails. I requested my refund on August 13th. And the order was paid on June 15th (payment receipt confirmed June 19th)

If you requested a refund that early you should have been one of the first. I'll find out on Monday from SQRL why you haven't been refunded yet. Can you PM me your order details?
I have no idea if your cards were shipped to the new customers or not. I can find out though.

@senseless
May be you can spend those few valuable minutes on Monday simply making a refund to me? It will hardly take much longer to do than to have 3 minutes talk with SQRL team. The only cards that i have on the order are those i paid for directly to Allmine. (I used to have SQRL order but i resold it - or i would not have gotten that money either). Plus I know what their answer was ( "we run out of money, wait"). Yours was that I was not the first in the queue. Honestly, I do not want to know why something did not go in the past as it should have went, it is irrelevant at the moment. I just want a refund.
Also, Squirrels are not returning my messages in Discord since September 27. This also explains the panic mode here. So i d prefer if you spend those valuable minutes refunding me if it gets me my money faster. Also, I do not care anymore if I loose on conversion from USD to Euro or not. You can send it to original account where it came from, to the bank in EU.The details were provided in email. I can resend the details if needed.
Thanks.

David78k

newbie

Activity: 70

Merit: 0

The electricity cost is absolutely minimal and there's future project from Sidehack i would like to see to completion. I guess it's a bit like kickstarting him except i get a little something from it now.

dimouze

copper member

Activity: 7

Merit: 0

Quote from: senseless on October 19, 2018, 09:11:25 PM

Quote from: colomine on October 19, 2018, 04:29:30 PM

Quote from: senseless on October 19, 2018, 10:36:33 AM

Some general info

#1) Orders were placed between June 6 - Sept. - 5 mo since first order
#2) First refund requests happened around last day of Aug (could be considered Sept 1) - we're about 45 (49 to be precise) days since Sept 1.

Strange. I just checked my documents and emails. I requested my refund on August 13th. And the order was paid on June 15th (payment receipt confirmed June 19th)

Also, could anybody tell me what 3 weeks timeframe do people mean in this thread? What is it exactly? And when does it start?

Quote from: senseless on October 18, 2018, 07:00:03 PM

Non-ram bcu ...But the buyer is taking a big risk that you even have an fpga order.

We actually did it already a few times, Jess from SQRL helped a lot and supervised the transaction. This way customer knew before paying that the order existed, then the money were paid and the contact info was changed internally on joint venture end. It always involved somebody from the joint venture therefore nobody got hurt except that i had to do those absolutely unnecessary steps to get my money.

Quote from: senseless on October 18, 2018, 07:00:03 PM

Non-ram bcu with stock heatsink would have shipped earlier this week.

So, this means my cards are not only resold but already shipped to the new customers?

If you requested a refund that early you should have been one of the first. I'll find out on monday from SQRL why you haven't been refunded yet. Can you PM me your order details?

I have no idea if your cards were shipped to the new customers or not. I can find out though.

I requested a refund on August 25 and I was not refunded

senseless

hero member

Activity: 1118

Merit: 541

Quote from: colomine on October 19, 2018, 04:29:30 PM

Quote from: senseless on October 19, 2018, 10:36:33 AM

Some general info

#1) Orders were placed between June 6 - Sept. - 5 mo since first order
#2) First refund requests happened around last day of Aug (could be considered Sept 1) - we're about 45 (49 to be precise) days since Sept 1.

Strange. I just checked my documents and emails. I requested my refund on August 13th. And the order was paid on June 15th (payment receipt confirmed June 19th)

Also, could anybody tell me what 3 weeks timeframe do people mean in this thread? What is it exactly? And when does it start?

Quote from: senseless on October 18, 2018, 07:00:03 PM

Non-ram bcu ...But the buyer is taking a big risk that you even have an fpga order.

We actually did it already a few times, Jess from SQRL helped a lot and supervised the transaction. This way customer knew before paying that the order existed, then the money were paid and the contact info was changed internally on joint venture end. It always involved somebody from the joint venture therefore nobody got hurt except that i had to do those absolutely unnecessary steps to get my money.

Quote from: senseless on October 18, 2018, 07:00:03 PM

Non-ram bcu with stock heatsink would have shipped earlier this week.

So, this means my cards are not only resold but already shipped to the new customers?

If you requested a refund that early you should have been one of the first. I'll find out on monday from SQRL why you haven't been refunded yet. Can you PM me your order details?

I have no idea if your cards were shipped to the new customers or not. I can find out though.

dazzmore

newbie

Activity: 26

Merit: 0

Looks like someone spent some money they did not own, then products got delayed and now they can't pay back the interest. I'd call the credit company, maybe they have some sort of grace period, and hopefully you get your refund before then.

colomine

newbie

Activity: 58

Merit: 0

Quote from: senseless on October 19, 2018, 10:36:33 AM

Some general info

#1) Orders were placed between June 6 - Sept. - 5 mo since first order
#2) First refund requests happened around last day of Aug (could be considered Sept 1) - we're about 45 (49 to be precise) days since Sept 1.

Strange. I just checked my documents and emails. I requested my refund on August 13th. And the order was paid on June 15th (payment receipt confirmed June 19th)

Also, could anybody tell me what 3 weeks timeframe do people mean in this thread? What is it exactly? And when does it start?

Quote from: senseless on October 18, 2018, 07:00:03 PM

Non-ram bcu ...But the buyer is taking a big risk that you even have an fpga order.

We actually did it already a few times, Jess from SQRL helped a lot and supervised the transaction. This way customer knew before paying that the order existed, then the money were paid and the contact info was changed internally on joint venture end. It always involved somebody from the joint venture therefore nobody got hurt except that i had to do those absolutely unnecessary steps to get my money.

Quote from: senseless on October 18, 2018, 07:00:03 PM

Non-ram bcu with stock heatsink would have shipped earlier this week.

So, this means my cards are not only resold but already shipped to the new customers?

melpheos

jr. member

Activity: 557

Merit: 5

Quote from: senseless on October 19, 2018, 10:36:33 AM

Some general info

#1) Orders were placed between June 6 - Sept. - 5 mo since first order
#2) First refund requests happened around last day of Aug (could be considered Sept 1) - we're about 45 (49 to be precise) days since Sept 1.
#3) Most of the refunds have already been processed (80-90% -- there are still a lingering few)

The worst are when people request refunds, harass you about getting it, then "change their mind" and want to get units. Like, I get it, consumer protection laws are there to protect consumers. But to be expected to deal with this insanity is far more senseless than me.

I've been regularly working 36+ hours straight to make this happen. If it were possible I'd just forego sleeping and eating entirely. Unfortunately that would probably result in me going to the hospital which would cause added delays. We'll get everything processed. But right now -- CUSTOMERS -- come first.

༼ つ ◕_◕ ༽つ senseless TAKE MY ENERGY ༼ つ ◕_◕ ༽つ

senseless

hero member

Activity: 1118

Merit: 541

Quote from: cedivad on October 19, 2018, 03:11:00 AM

Quote from: yrk1957 on October 18, 2018, 08:21:13 PM

Also, I'm assuming we are talking about 3 weeks here, two months would be getting a bit much. I honestly have no idea.

I'm assuming we are talking about 3 weeks here, two months would be getting a bit much. I honestly have no idea.

Some general info

#1) Orders were placed between June 6 - Sept. - 5 mo since first order
#2) First refund requests happened around last day of Aug (could be considered Sept 1) - we're about 45 (49 to be precise) days since Sept 1.
#3) Most of the refunds have already been processed (80-90% -- there are still a lingering few)

The worst are when people request refunds, harass you about getting it, then "change their mind" and want to get units. Like, I get it, consumer protection laws are there to protect consumers. But to be expected to deal with this insanity is far more senseless than me.

I've been regularly working 36+ hours straight to make this happen. If it were possible I'd just forego sleeping and eating entirely. Unfortunately that would probably result in me going to the hospital which would cause added delays. We'll get everything processed. But right now -- CUSTOMERS -- come first.

cedivad

legendary

Activity: 1176

Merit: 1001

Quote from: yrk1957 on October 18, 2018, 08:21:13 PM

Yeah, but a business venture is supposed to account for cancellations/refunds when there are manufacturing delays. You can't have your Customers having all the downside where literally time is money.

Absolutely. And it looks like they will be doing it shortly, so I don't see a problem with it. Your customers are not facing any more downside than you are, they preordered and changed their mind, they can wait some time before getting their money back independently of time being money due to their gambling addiction. I wait a couple of months all the time for my own refunds. I sometimes even process refunds and never had anyone complaining if it wasn't done right away because of time being money. They were just happy they got their money back. Some of those refunds had been sitting on a shelf for a good couple of months before I got to them, same story as here, I was busy with more important things.

Also, I'm assuming we are talking about 3 weeks here, two months would be getting a bit much. I honestly have no idea.

colomine

newbie

Activity: 58

Merit: 0

Quote from: cedivad on October 18, 2018, 07:28:50 PM

Quote from: colomine on October 17, 2018, 08:23:33 PM

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".

. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.

@cedivad, I have asked before it was manufactured, way before. I do not see how my refund request that has still not been fulfilled has damaged anybody but me. They were pretty clear: "sorry looser, we have no more money to pay you, you have to wait". This was more than 2 months ago and I am still waiting, when the reason for excuse does not exist any more. (Coz they have already resold everything plus have received frozen funds from Paypal orders).
Now the new thing is, they unilaterally decided to set priorities differently again, instead of hiring couple more people to do the refunds part. Why is that customer's problem ?
Honestly, if they can't hire an employee to do a refund, I would pay for it myself, just to get my money. Damn I would pay for the whole 8 hours of work, even if it only takes 3-5 minutes to process a refund.

yrk1957

member

Activity: 531

Merit: 29

Quote from: cedivad on October 18, 2018, 07:28:50 PM

Quote from: colomine on October 17, 2018, 08:23:33 PM

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".

From my point of view, you, and customers asking for refunds after their hardware has been manufactured in general, are a liability. When manufacturing something you need to part with your money months before having hardware in hand. You most likely will try to part with only as much money as it is going to end up making you money, so you will use customer preorders to gauge how many units need to be in the batch. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.

Yeah, but a business venture is supposed to account for cancellations/refunds when there are manufacturing delays. You can't have your Customers having all the downside where literally time is money.

I am not faulting Allmine. I am sure they are hard at work and doing their best, just pointing out this argument is in-correct.

cedivad

legendary

Activity: 1176

Merit: 1001

Quote from: colomine on October 17, 2018, 08:23:33 PM

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".

From my point of view, you, and customers asking for refunds after their hardware has been manufactured in general, are a liability. When manufacturing something you need to part with your money months before having hardware in hand. You most likely will try to part with only as much money as it is going to end up making you money, so you will use customer preorders to gauge how many units need to be in the batch. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.

senseless

hero member

Activity: 1118

Merit: 541

Quote from: revenant2017 on October 18, 2018, 01:38:33 PM

Can someone link the discord channel of this? Do you ship outside the U.S? I'm interested to be part on the 2nd batch or maybe those who already given up hopes in 1st batch.

https://discord.gg/RK9bDsT

Topic: ALLMINE INC - FPGA Cryptominer - page 5. (Read 51510 times)