I was referring to private messages (DM) on Discord. I was also asking in the boards about updates on refunds and shipping. Only updates I have seen relate to shipping and tech support on bitstreams and BCUs in general- i do not know how they relate to refunds. There was one mesage last tuesday (i do notkno wif the guy is a customer or a joint venture) that it may take longer to process refunds. I got relieved a bit though when I saw photos with boxes. It was really strange not to have them posted earlier. But at least now we know the BCUs exist. It gives some hope. But it does not explain why nobody can take 3-5 minutes off or hire a secretary to make refunds.
Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today". But for some reason we are expected to exercise patience and consider every problem of a vendor/seller that should not be our concern. And this all is presented as if somebody is altruistically saving the planet or feeding the poor. May be they are, and there is some altruism involved - I cannot tell. Good if it is. But nobody signed for that here.