ALLMINE INC - FPGA Cryptominer - page 6.

cedivad

legendary

Activity: 1176

Merit: 1001

Quote from: yrk1957 on October 18, 2018, 09:21:13 PM

Yeah, but a business venture is supposed to account for cancellations/refunds when there are manufacturing delays. You can't have your Customers having all the downside where literally time is money.

Absolutely. And it looks like they will be doing it shortly, so I don't see a problem with it. Your customers are not facing any more downside than you are, they preordered and changed their mind, they can wait some time before getting their money back independently of time being money due to their gambling addiction. I wait a couple of months all the time for my own refunds. I sometimes even process refunds and never had anyone complaining if it wasn't done right away because of time being money. They were just happy they got their money back. Some of those refunds had been sitting on a shelf for a good couple of months before I got to them, same story as here, I was busy with more important things.

Also, I'm assuming we are talking about 3 weeks here, two months would be getting a bit much. I honestly have no idea.

colomine

newbie

Activity: 58

Merit: 0

Quote from: cedivad on October 18, 2018, 08:28:50 PM

Quote from: colomine on October 17, 2018, 09:23:33 PM

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".

. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.

@cedivad, I have asked before it was manufactured, way before. I do not see how my refund request that has still not been fulfilled has damaged anybody but me. They were pretty clear: "sorry looser, we have no more money to pay you, you have to wait". This was more than 2 months ago and I am still waiting, when the reason for excuse does not exist any more. (Coz they have already resold everything plus have received frozen funds from Paypal orders).
Now the new thing is, they unilaterally decided to set priorities differently again, instead of hiring couple more people to do the refunds part. Why is that customer's problem ?
Honestly, if they can't hire an employee to do a refund, I would pay for it myself, just to get my money. Damn I would pay for the whole 8 hours of work, even if it only takes 3-5 minutes to process a refund.

yrk1957

member

Activity: 529

Merit: 29

Quote from: cedivad on October 18, 2018, 08:28:50 PM

Quote from: colomine on October 17, 2018, 09:23:33 PM

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".

From my point of view, you, and customers asking for refunds after their hardware has been manufactured in general, are a liability. When manufacturing something you need to part with your money months before having hardware in hand. You most likely will try to part with only as much money as it is going to end up making you money, so you will use customer preorders to gauge how many units need to be in the batch. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.

Yeah, but a business venture is supposed to account for cancellations/refunds when there are manufacturing delays. You can't have your Customers having all the downside where literally time is money.

I am not faulting Allmine. I am sure they are hard at work and doing their best, just pointing out this argument is in-correct.

cedivad

legendary

Activity: 1176

Merit: 1001

Quote from: colomine on October 17, 2018, 09:23:33 PM

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".

From my point of view, you, and customers asking for refunds after their hardware has been manufactured in general, are a liability. When manufacturing something you need to part with your money months before having hardware in hand. You most likely will try to part with only as much money as it is going to end up making you money, so you will use customer preorders to gauge how many units need to be in the batch. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.

senseless

hero member

Activity: 1118

Merit: 541

Quote from: revenant2017 on October 18, 2018, 02:38:33 PM

Can someone link the discord channel of this? Do you ship outside the U.S? I'm interested to be part on the 2nd batch or maybe those who already given up hopes in 1st batch.

https://discord.gg/RK9bDsT

senseless

hero member

Activity: 1118

Merit: 541

Quote from: vuli1 on October 18, 2018, 12:39:04 PM

sorry but refunds has to be procesed in a certain time. Refunding costumers will wait 6 months because you do other work. Understandable, you are not a robot, but still... get some help.

3 weeks != 6 months. We've been busy this month doing the things necessary to ship. Yes, shipping takes priority... For a multitude of obvious reasons.

senseless

hero member

Activity: 1118

Merit: 541

Quote from: colomine on October 18, 2018, 02:58:02 PM

@senseless, I hope those who are looking for refund would not need to wait for waterblocks delivery issue to be resolved. And then for installation of those. And then for what comes next after that.
Please confirm.

Quote from: revenant2017 on October 18, 2018, 02:38:33 PM

Can someone link the discord channel of this? Do you ship outside the U.S? I'm interested to be part on the 2nd batch or maybe those who already given up hopes in 1st batch.

@revenant2017
https://discordapp.com/channels/439880012183896075/452400609275019265
Send me a message on DIscord (@Cryptoman#0825)

To get my money back sooner I will gladly sell you my 4 FPGAs from the 1rst batch at original price (non-RAM BCU1525). EU or US or Canadian wire transfer. If Paypal then the price +plus Paypal fee.
Price is 3,350 per item. But I need to ask if they haven't been sold yet by the Allmine/ SQRL. I am waiting for refund anyway therefore I do not know what the latest news are. But as I understand, the joint venture has already sold out everything that was supposed to be refunded a week or more ago.
Would be great if the Allmine and SQRL could confirm if they have resold everything already.

Non-ram bcu with stock heatsink would have shipped earlier this week. But the buyer is taking a big risk that you even have an fpga order.

Quote from: Hueristic on October 18, 2018, 05:30:55 PM

@senseless

Thx for the update.

Get some sleep.

Thanks finally left to sleep. Back at it tomorrow.

Hueristic

legendary

Activity: 3780

Merit: 4842

Doomed to see the future and unable to prevent it

@senseless

Thx for the update.

Get some sleep.

revenant2017

sr. member

Activity: 728

Merit: 252

Healing Galing

Quote from: colomine on October 18, 2018, 02:58:02 PM

@senseless, I hope those who are looking for refund would not need to wait for waterblocks delivery issue to be resolved. And then for installation of those. And then for what comes next after that.
Please confirm.

Quote from: revenant2017 on October 18, 2018, 02:38:33 PM

Can someone link the discord channel of this? Do you ship outside the U.S? I'm interested to be part on the 2nd batch or maybe those who already given up hopes in 1st batch.

@revenant2017
https://discordapp.com/channels/439880012183896075/452400609275019265
Send me a message on DIscord (@Cryptoman#0825)

To get my money back sooner I will gladly sell you my 4 FPGAs from the 1rst batch at original price (non-RAM BCU1525). EU or US or Canadian wire transfer. If Paypal then the price +plus Paypal fee.
Price is 3,350 per item. But I need to ask if they haven't been sold yet by the Allmine/ SQRL. I am waiting for refund anyway therefore I do not know what the latest news are. But as I understand, the joint venture has already sold out everything that was supposed to be refunded a week or more ago.
Would be great if the Allmine and SQRL could confirm if they have resold everything already.

Thanks for linking the channel and to your offer. However, I am more interested to dealing with them directly so if there's any problems, I know who look for. Anyway I wish all of those who requested for refunds will get refunded. There will be people to fill that slot if given the chance. Also, i'm still disposing GPU's so i'm not in a rush.

Edit: Discord Channel link don't work. Anyone have invite link?
Edit 2 : Ok. Done some few research. Figured out there's a September batch at blockbox.cat website.
Edit 3: Got an invite link. Thanks!

colomine

newbie

Activity: 58

Merit: 0

@senseless, I hope those who are looking for refund would not need to wait for waterblocks delivery issue to be resolved. And then for installation of those. And then for what comes next after that.
Please confirm.

Quote from: revenant2017 on October 18, 2018, 02:38:33 PM

Can someone link the discord channel of this? Do you ship outside the U.S? I'm interested to be part on the 2nd batch or maybe those who already given up hopes in 1st batch.

@revenant2017
https://discordapp.com/channels/439880012183896075/452400609275019265
Send me a message on DIscord (@Cryptoman#0825)

To get my money back sooner I will gladly sell you my 4 FPGAs from the 1rst batch at original price (non-RAM BCU1525). EU or US or Canadian wire transfer. If Paypal then the price +plus Paypal fee.
Price is 3,350 per item. But I need to ask if they haven't been sold yet by the Allmine/ SQRL. I am waiting for refund anyway therefore I do not know what the latest news are. But as I understand, the joint venture has already sold out everything that was supposed to be refunded a week or more ago.
Would be great if the Allmine and SQRL could confirm if they have resold everything already.

revenant2017

sr. member

Activity: 728

Merit: 252

Healing Galing

Can someone link the discord channel of this? Do you ship outside the U.S? I'm interested to be part on the 2nd batch or maybe those who already given up hopes in 1st batch.

senseless

hero member

Activity: 1118

Merit: 541

I could be talking to customers about the products or shipping customers their products. I think the customers (and myself) would prefer that things ship.

vuli1

jr. member

Activity: 238

Merit: 3

sorry but refunds has to be procesed in a certain time. Refunding costumers will wait 6 months because you do other work. Understandable, you are not a robot, but still... get some help.

oomurashin

member

Activity: 195

Merit: 15

Quote from: senseless on October 18, 2018, 07:07:40 AM

Images of the work I've done tonight. All the units on the systems + the completed units on the racks = about 250.

I've been awake for 24+ hrs working to get these boards ready. So, this might seem a little harsh.... I don't have the time to please everyone. I've chosen to care about the people who still are my customers than those who requested refunds. You'll get your refunds. When I've had time to sleep, shower, brush my teeth and get all these boards out... Until then, please escort yourselves to the back of the bus.

https://imgur.com/a/ynp9atq

great!

But the problem is not to contact the customer.
As long as you keep expensive funds, you should deal with inquiries from customers.
I sent e-mails to Allmine-sales many times, but in the end I did not get an answer. It can not be helped even if it seems to be distrustful.

If you are busy because it is busy, you should take measures such as hiring a corresponding person. It will be a problem because I will not do such a thing. I trust about your products, but I can not trust your company. Although BITMAIN has caused various problems, communication with customers is extremely polite and product shipping will not be delayed. That is one of the major reasons that companies maintain market share.

At Discord I was fortunate to be able to hear directly from you, but many customers are frozen in money.
There will be obligation to widely explain the circumstances.

senseless

hero member

Activity: 1118

Merit: 541

Images of the work I've done tonight. All the units on the systems + the completed units on the racks = about 250.

I've been awake for 24+ hrs working to get these boards ready. So, this might seem a little harsh.... I don't have the time to please everyone. I've chosen to care about the people who still are my customers than those who requested refunds. You'll get your refunds. When I've had time to sleep, shower, brush my teeth and get all these boards out... Until then, please escort yourselves to the back of the bus.

https://imgur.com/a/ynp9atq

senseless

hero member

Activity: 1118

Merit: 541

Quote from: Hueristic on October 18, 2018, 12:20:17 AM

Quote from: Searing on October 17, 2018, 11:21:11 PM

Quote from: colomine on October 17, 2018, 10:56:04 PM

Quote from: cryptolumos on October 17, 2018, 09:45:53 PM

From what I've read the focus is to get the gear out then refunds. I don't know the logistics of the refunds to comment on how quickly they could be done. With the staff they currently have its all hands on deck getting gear out. You will get your refund but its not the priority at this point. Again this is just what it appears like on the discord.

I read all that, and i ask myself why such a priority. I noticed also that there is some work being done on the bitsreams right now. Why not take 2 days to do refunds instead?! May be shorting cryptocurrencies is another top prirority, who knows, and you need money for that afterall... Who cares if customers miss bullrun or other opportunities. We have already paid - now we can wait, right?

Ya can't make any money on refunds if the price of BTC is depressed....wait for a pump and 'wa la' refunds...

they are 'stalling' like the rest of us on bills/etc we need to pay till the last part of the month. (hey, its what I do as a pray for a pump in alts and BTC)

not sure why I try ..I always sell at the low and buy at the high anyway...(its a gift) Sad

Bad timing.

I configured, fuse and tested around 250 boards tonight. Another 36 hour shift. Ya... We're stalling.. that's it.. exit scam incoming.

Hueristic

legendary

Activity: 3780

Merit: 4842

Doomed to see the future and unable to prevent it

Quote from: Searing on October 17, 2018, 11:21:11 PM

Quote from: colomine on October 17, 2018, 10:56:04 PM

Quote from: cryptolumos on October 17, 2018, 09:45:53 PM

From what I've read the focus is to get the gear out then refunds. I don't know the logistics of the refunds to comment on how quickly they could be done. With the staff they currently have its all hands on deck getting gear out. You will get your refund but its not the priority at this point. Again this is just what it appears like on the discord.

I read all that, and i ask myself why such a priority. I noticed also that there is some work being done on the bitsreams right now. Why not take 2 days to do refunds instead?! May be shorting cryptocurrencies is another top prirority, who knows, and you need money for that afterall... Who cares if customers miss bullrun or other opportunities. We have already paid - now we can wait, right?

Ya can't make any money on refunds if the price of BTC is depressed....wait for a pump and 'wa la' refunds...

they are 'stalling' like the rest of us on bills/etc we need to pay till the last part of the month. (hey, its what I do as a pray for a pump in alts and BTC)

not sure why I try ..I always sell at the low and buy at the high anyway...(its a gift) Sad

Bad timing.

Searing

copper member

Activity: 2898

Merit: 1464

Clueless!

Quote from: colomine on October 17, 2018, 10:56:04 PM

Quote from: cryptolumos on October 17, 2018, 09:45:53 PM

From what I've read the focus is to get the gear out then refunds. I don't know the logistics of the refunds to comment on how quickly they could be done. With the staff they currently have its all hands on deck getting gear out. You will get your refund but its not the priority at this point. Again this is just what it appears like on the discord.

I read all that, and i ask myself why such a priority. I noticed also that there is some work being done on the bitsreams right now. Why not take 2 days to do refunds instead?! May be shorting cryptocurrencies is another top prirority, who knows, and you need money for that afterall... Who cares if customers miss bullrun or other opportunities. We have already paid - now we can wait, right?

Ya can't make any money on refunds if the price of BTC is depressed....wait for a pump and 'wa la' refunds...

they are 'stalling' like the rest of us on bills/etc we need to pay till the last part of the month. (hey, its what I do as a pray for a pump in alts and BTC)

not sure why I try ..I always sell at the low and buy at the high anyway...(its a gift) Sad

colomine

newbie

Activity: 58

Merit: 0

Quote from: cryptolumos on October 17, 2018, 09:45:53 PM

From what I've read the focus is to get the gear out then refunds. I don't know the logistics of the refunds to comment on how quickly they could be done. With the staff they currently have its all hands on deck getting gear out. You will get your refund but its not the priority at this point. Again this is just what it appears like on the discord.

I read all that, and i ask myself why such a priority. I noticed also that there is some work being done on the bitsreams right now. Why not take 2 days to do refunds instead?! May be shorting cryptocurrencies is another top prirority, who knows, and you need money for that afterall... Who cares if customers miss bullrun or other opportunities. We have already paid - now we can wait, right?

cryptolumos

jr. member

Activity: 69

Merit: 1

Quote from: colomine on October 17, 2018, 09:23:33 PM

Quote from: cryptolumos on October 17, 2018, 09:12:20 PM

Been lots of updates, don't know where you are looking

@cryptolumos,
I was referring to private messages (DM) on Discord. I was also asking in the boards about updates on refunds and shipping. Only updtes I have seen relate to tech support on bitstreams and BCUs in general- i do not know how they relate to refunds. I got relieved a bit though when I saw photos with boxes At least the BCUs exist. It gives some hope. But it does not explain why nobody can take 3-5 minutes off or hire a secretary to make refunds.

Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today". But for some reason we are expected to exercise patience and consider every problem of a vendor/seller that should not be our concern. And this all is presented as if somebody is altruistically saving the planet or feeding the poor. May be they are, and there is some altruism involved I cannot tell. Good if it is. But nobody signed for that here.

From what I've read the focus is to get the gear out then refunds. I don't know the logistics of the refunds to comment on how quickly they could be done. With the staff they currently have its all hands on deck getting gear out. You will get your refund but its not the priority at this point. Again this is just what it appears like on the discord.

Topic: ALLMINE INC - FPGA Cryptominer - page 6. (Read 51390 times)