office
Aug 07
xx our terms state that payment will be required within 8-10 weeks of shipment date. This means payment is required by this time, that is why we are requesting payment now from customers too, if a customer has paid before this time then their order is confirmed. Nowhere in those terms does it say the customer is not eligible to pay earlier.
It is merely stating when payment is required by us in order to complete assembly and shipment.
office
Aug 07
Hello xx
Our terms clearly state a refund policy that is only in relation to the deposit amount and the refund policy clearly states that there are refunds upto 5 months, there is no refund policy after 5 months as that is beyond the refund timeline. Please view our terms again.
Also the dsr does not apply to our products as our products are not a consumer product. Our products are only for the sole purpose of mining cryptocurrencies which is a business activity and is taxable in the uk.
Aug 07
Also, Alpha, I quote your terms on Jan 1
The remaining payment to complete final assembly and shipment, will be required within 8-10 weeks of shipment date. If payment is not made in a set timely manner, we presume you no longer want the item, and will incur a majority penalty fee on your deposit refund and may be forfeited.
"Within 8-10 weeks of shipment date."
This is your terms specifically stating when payment is due in relation to shipping. You requested payment. You did not ship.
Do you not have a copy of your terms from January that I agreed to?
Date: Thu, 7 Aug 2014
That's a great way to try and look at it. You ignored the entire other half of this message. I still want my refund.
Aug 07
That's a great way to try and look at it. You ignored the entire other half of this message. I still want my refund.
Aug 07 12:44 PM
In our terms we clearly state that payment will be taken 8-10 weeks before we expect to deliver, this is a statement. We are in the 8-10 week period now as our terms state delivery can be upto q3 and customers are still allowed to pay which means the terms are not broken.
You can still pay now if you did not pay earlier.
We did not state specifically that we have to ship after 8-10 weeks, it was just a statement that we will be taking payments at this time, and we currently are.
Nowhere in our terms does it state we cannot take payments earlier than 8 to 10 weeks before shipment, it was simply a statement to tell customers when payments will be taken so they can prepare.
Aug 06
Alpha Technology,
Nowhere in the terms and conditions that I agreed to does it say, anywhere, under any circumstances, that after 5 months have passed there will be no opportunity for a refund before product delivery. It is fine that you are still on track for a Q3 delivery. That is great. It does not affect my request for a refund. As you have absolutely nothing written in your terms regarding cancellation between 6 months after order and before product delivery, I am within full legal rights to request a refund and unless you provide it, you are the ones who will be violating not only your own terms and conditions, but the laws in your own country and the laws in my country (USA).
Additionally, you have in fact, violated your terms and conditions. Payment 8-10 weeks before delivery of the product. You sent a final invoice for payment of the product. Only days later you had your credit card processor cancel your ability to receive payments, thus rendering my final payment plan useless. Additionally, 8-10 weeks have passed since you have requested this botched payment, and the product is still nowhere ready for delivery.
This is clear violation of your terms by you.
Refund of this transaction is demanded and I have already opened a court case with your local UK tribunal courts. This will effectively be your last opportunity to resolve this out of the courts and not have to pay for my court fees as well when I prove to them in many ways how you have in fact, violated your own terms and broken the law by refusing me my lawful refund.
Remember my offer in e-mail to you still stands. You may transfer the return to me via bank transfer, Paypal, or Bitcoin.
Thanks and have a great day.
xx
Hello xx
No terms and conditions of our product have been broken, our terms stated we have till end of q3 to deliver, july was an early expectation which we did not achieve but was in no way part of the terms and conditions.
You will be refunded as per the terms and conditions you accepted when originally placing your order.
If you have not paid the full balance for the product you are not eligible for a refund as per our terms as you are requesting the refund after a 5 month period of paying your deposit.
If you have paid the full amount we will refund you the 30% deposit in full. This will be done via bank transfer as bitpay withdraws our funds instantly to our bank account. You will need to email us quoting this email to
[email protected] 
