Topic: [ANN] BETARIGS.COM - Cryptocurrency cloud mining - thousands of rigs available! - page 16. (Read 201028 times)

Still screwed...

Yep aware of it. Looking into the cause of it.

Ahmed

Average lines are all screwed up.

Just re-adding the avg lines.

Ahmed

Every single graph just went to 0, even the old ones.

Okay thats fine. Neosaan. pm me the txid and the rental id and ill give u your refunds.

Ahmed

+1 -  rented rig.
peyment to btc adres
7 confirmations Network
NO rented!! Time out!


+
#208918 6 x R9 270X Super Stable rigs 24/7 #10582 CoinRocket   6 hours 0.0024 BTC  Payment not received - rental cancelled  

+

#208915 5 x R9 280X Super Stable rigs 24\7 (32.5 ... #10574 growdigi   24 hours 0.012 BTC   Payment not received - rental cancelled  
+
#208919 5 x R9 270X Super Stable rigs 24/7 #10584 CoinRocket   2 days 0 hour 0.016 BTC  Payment not received - rental cancelled



If your service does not work, write about it, I'm going to use another

Yes it was for the correct amount.  The rig was just released back for rental - so it never went through. But 3 confirms on blockchain.

I'll pm you txid and refund address.

Thanks!

Was the payment the correct amount? Also nice spot. Let me fix that we extended the time to 1 hour when we were moving payment processors and i must have forgotten to change it back on the other page

Ahmed

Is BetaRigs having problems?  I rented a rig, and payed, and it shows 2 confirmations on the blockchain, but still says waiting payment.

And on the rig page it says I have 18 minutes, yet on "my rigs" dashboard it says I have 48 minutes...

So....

Strato

That's what I'm telling them. Just trying to keep things civil on both sides. 

both

also if people were to contact me regarding any issues they have with betarigs. I'd be more than happy to help them and resolve the situation if possible. If you want then we can discuss who didnt like what. Just ump on betarigs.freshdesk.com and we'll chat there that way i can ticket all the issues that you bring up

Ahmed

Fee for what? The renters or the owner of the rented rigs?

I understand it's a PITA , but in today's world you have to stay fair and competitive or the next guy (or business) will take your clients away by offering better service or refunds, etc..

Just FYI. Thought I'd chime in to maybe save face from the issues that people aren't too happy about . (I've been contacted by a bunch of members asking about skipping Betarigs and moving on).

However there needs to be a fair level playing ground. Dont forget prices have been massively inflated over the past week due to the positron launch and other new coins. To make it more fair. I'll cut the fee down to 0 until the changeover. That's as fair as i can make it

Ahmed

I was referring to average mining income. It's widely available for people to know and understand for example, it's roughly 0.01/TH/Day nowadays. So the fair thing IMO would be to calculate from that.

Figure the rented rate, subtract the network average = loss out of pocket.

because it cant work like that. We're refunding at the price the rig was rented at. You can get some pools with huge profitability and ones with insanely low profitability. (For an example. One pool closed down today which had 600 hours to find a BTC block).

We cant do a system like that and be fair due to too many factors out of our control

So then why are the realized losses of the hash rate difference between the normal average pool mining income of 'x' and rented hash rate (at point of losses) 'x+100-200%' is not credited to the mining rig owner?

I mean I understand the refund and hours credit setup, but a loss is a loss at the moment of down time.

Same as in stocks. You place a sell order, but Etrade or whatever front-end you use to trade stocks is down for 5.5 hours, after it's back the price is now a 1/4 what it was and you have lost a bunch of money . 

I do understand what your saying. If the rig's were not mining on the rig owner's pool i would certainly understand and i would in that case refund the rig owner's out of my own pocket. which i have done on many occasions.

Ahmed

I've run my own business for many years, including company websites/hosting/email/etc.. etc..

I can understand 'issues' due to hosting, (although never had anything even remotely like what you are having), but if due to my site being down, my clients lose money, I'd b making sure they are compensated for the losses.

For example, 5.5hours * 15.5TH * 0.00063/hour(average actual loss of current high priced rental, excluding standard 0.011 average 1TH/Day price normally) = 0.0537BTC

This is just an example from a tiny miner like me. So that 0.0537BTC is direct loss, as it would have been EXTRA (above average prices) income were the site not down.
I don't care about the $12.10USD as it is pretty small, but what if someone was running 10x my setup? So they just lost $121.00USD for something they really should not be responsible for.

Any normal business would wash their hands and leave after a direct loss if the company responsible, would take it out of the Rig Owner's pocket instead of manning up and making themselves look professional and keeping their customers happy.

I don't want the 0.0537BTC , I'm not complaining about that, but the whole business structure / refund 'ideals' you are saying is pretty f-ed up.

This is not figuring in the HUGE losses some of us had due to no rented rigs sending the hashes we bough to the other pools. I'm over 1BTC paper loss on that one, but that's an indirect earining loss, not a direct out of pocket loss such as above referenced.

Okay here's the answers.

To speed this up make a ticket with your rig id and we'll add time and make refunds

Rental's are refunded out of the rental funds. Why? Because the rig ends up hashing on their own pool. So they arent losing much. If we took massive % cuts in fees then i couldn understand asking us to cover the costs. But we dont.

The day of the transfer to our own servers was set a couple of days ago as the 27th. After that we're aiming to have 100% uptime. We can't manage something that is out of our control. (Which this is since the main portion of the site is on mux's servers.). Since someone here was so adamant on asking us what happened. Here it is. Our hosting providers has charged us 3x the standard cost of the server's which we've obvs paid just to keep the site online until we can move ASAP.

Why the hosting is shit. The servers the site is hosted on belongs to mux. He's used a french hosting service of which none of the betarigs team speaks french. So its difficult to communicate with the hosters which means its damn near impossible to solve these issues besides coughing up the money they keep constantly asking.

Ahmed