[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 133.

Serpens66

legendary

Activity: 2940

Merit: 1131

Quote from: Totscha on June 08, 2017, 06:12:02 AM

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread. Wink

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

and how about btc withdrawal fee? it is 0.0025 BTC now O.ô Cheesy

A priority setting would be nice. highpriority -> 0.0025BTC, low priority -> 0.0005BTC

Cryptoby

full member

Activity: 224

Merit: 100

Quote from: jedaite on June 08, 2017, 07:50:00 AM

Quote from: Cryptoby on June 08, 2017, 07:27:45 AM

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening Angry

. Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens Sad

... How can I reach them? The support isn't answering.

Post your support ticket here and Dargo (from Kraken) will help you.

Thank you :-). My number of the request at Kraken is 329926. I opened it at the 1. of June. Is it enough information?

jedaite

full member

Activity: 129

Merit: 100

Quote from: Cryptoby on June 08, 2017, 07:27:45 AM

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening Angry

. Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens Sad

... How can I reach them? The support isn't answering.

Post your support ticket here and Dargo (from Kraken) will help you.

Cryptoby

full member

Activity: 224

Merit: 100

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening Angry

. Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens Sad

... How can I reach them? The support isn't answering.

Totscha

hero member

Activity: 1276

Merit: 622

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread. Wink

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

GeckoCoin

newbie

Activity: 1

Merit: 0

Same problem here. I am already Tier 3 verified but receiving no response from support re: funding options

I have messaged Dargo and hopefully this can be resolved.

sam132

newbie

Activity: 2

Merit: 0

Quote from: Dargo on June 06, 2017, 04:19:23 PM

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

It won't help to post ticket numbers that are about your verification status because we are not escalating these tickets. We are only escalating tickets for already verified accounts that have a funding issue, trading issue, or account access issue. This doesn't mean we are ignoring account verification - we have a large account verification team who are working to verify accounts as soon as possible in the order they are received.

I'm a ready verified account with a funding issue: 354578.

Would be great if this could be addressed - I appreciate you are likely being swarmed by new users at the moment!

Sam

Pang.

member

Activity: 258

Merit: 20

11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.

No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.

Ticket #311114

Thanks

IamCANADIAN013

hero member

Activity: 714

Merit: 503

Quote from: Dargo on June 05, 2017, 07:14:47 PM

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

Thank you for getting these looked into. I did receive a response, though it doesn't fix my issue. I've tried to recover my username as I forget what it was. I got this message, but I never get my username sent: Your username will be sent if the information you supplied matches our records.

The supplied Email is definitely the one tied to my account. I sent a message back, I just hope it doesn't take another 4 weeks to get a response back.

edn

newbie

Activity: 1

Merit: 0

USD withdraws keep failing. I'm trying for a few days, but they always go to status pending, then failed, with no explanation. How many others see the same thing?

LeGaulois

copper member

Activity: 2940

Merit: 4101

Top Crypto Casino

I don't remember of a "processing" status for Tier 1 and Tier 2.... I may be wrong but it was instantly updated adter filling the infos requested (phone, DOB, ect) for me at least. They may have changed the process sometime ago. Many people are waiting a reply to support ticket since long time now, so if you were in hurry then calm down LOL because it may take a long time to get a reply to your ticket

erazor

newbie

Activity: 2

Merit: 0

Just wanted to ask if it's normal that my Tier 1&2 verification at kraken.com is still in stage "Processing" after two weeks?

I've submitted two tickets without receiving a response whatsoever (except for the auto-response confirming ticket submission).

FtotheV

newbie

Activity: 1

Merit: 0

In the hope it helps, I have been waiting 15 (!) days now for a simple Tier 2 verification. Also filed a ticket with #333646. Is there any chance this will be processed in the next couple of days, or should I just forget about Kraken and start trading my fiats elsewhere?

maheswaran

newbie

Activity: 18

Merit: 0

I got the same problem. Made a SEPA transfer and waiting for 6 days to get credited. No one is responding to the tickets. Really worried and frustrated. Ticket no 35018.

area

full member

Activity: 177

Merit: 100

Quote

This doesn't mean we are ignoring account verification

I have had an account pending Tier 3 verification for three months now. While I appreciate that you have a sudden influx of new users, on that sort of timescale, it definitely feels like it is being ignored.

Bestrates

newbie

Activity: 11

Merit: 0

Hi Dargo,
Its been 2 weeks that my ticket ( Ticket #297049) has been open and Ive had one email saying that the ticket has been passed to the relevant team. 2 weeks!?? Ive had no explaination to why a simple SEPA cash transfer from a bank account Ive used for years has been put on hold. Can you please esculate?
Thank you

Dargo

legendary

Activity: 1820

Merit: 1000

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

It won't help to post ticket numbers that are about your verification status because we are not escalating these tickets. We are only escalating tickets for already verified accounts that have a funding issue, trading issue, or account access issue. This doesn't mean we are ignoring account verification - we have a large account verification team who are working to verify accounts as soon as possible in the order they are received.

ccminer.net

sr. member

Activity: 595

Merit: 251

Quote from: jedaite on June 06, 2017, 01:32:23 PM

Quote from: ccminer.net on June 06, 2017, 01:07:57 PM

Quote from: jedaite on June 04, 2017, 12:37:49 AM

Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:

"404

Page Not Found

We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.

Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."

What's wrong?

Same thing here!!

Did Kraken deleted my account? why?

Hey mate, I think it was something wrong with their server. I was able to log in eventually. Your account is fine.

If I try with incognito browser I can else error very strange!

jedaite

full member

Activity: 129

Merit: 100

Quote from: ccminer.net on June 06, 2017, 01:07:57 PM

Quote from: jedaite on June 04, 2017, 12:37:49 AM

Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:

"404

Page Not Found

We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.

Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."

What's wrong?

Same thing here!!

Did Kraken deleted my account? why?

Hey mate, I think it was something wrong with their server. I was able to log in eventually. Your account is fine.

ccminer.net

sr. member

Activity: 595

Merit: 251

Quote from: jedaite on June 04, 2017, 12:37:49 AM

Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:

"404

Page Not Found

We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.

Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."

What's wrong?

Same thing here!!

Did Kraken deleted my account? why?

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