Hey Dargo, would you mind taking a look at my Tier 4 verification ticket? #300325
I greatly appreciate your help!
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 134. (Read 628889 times)
June 06, 2017, 09:13:17 AM
June 06, 2017, 03:42:39 AM
Hi Dargo
Can you also take a look at Support Ticket #343921?
Thanks in advance!
Can you also take a look at Support Ticket #343921?
Thanks in advance!
June 06, 2017, 02:53:52 AM
Hi also from me Dargo,
my ticket number is 345867,
thanks a lot for what you are doing
my ticket number is 345867,
thanks a lot for what you are doing
June 06, 2017, 02:31:16 AM
Hi Dargo,
I have sent on 30 May a support ticket to Kraken support.
My deposit has been kept on hold for 2 weeks now.
My ticket number is: 319199
Can you forward this to the priority, so I can stay content with Kraken.
yours faithfully,
Bram
I have sent on 30 May a support ticket to Kraken support.
My deposit has been kept on hold for 2 weeks now.
My ticket number is: 319199
Can you forward this to the priority, so I can stay content with Kraken.
yours faithfully,
Bram
June 05, 2017, 07:14:47 PM
Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.
I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.
I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.
June 05, 2017, 06:06:19 PM
I have twice tried to make USD withdrawals that failed with no explanation. I created two support tickets (336132) and emailed support as well. I have yet to receive a reply. Can someone please help me?
June 05, 2017, 10:23:29 AM
Hi Dargo,
My ticket #240538 is unanswered since May 1, more than 1 month
Please help.
Thank you
My ticket #240538 is unanswered since May 1, more than 1 month
Please help.Thank you
June 04, 2017, 10:25:01 PM
Nothing yet, impossible to get any support from kraken, I am really scared about it.
Hey man, don't worry. Kraken is slow, but they're taking care of things. I know you don't feel right, but just wanted to let you know this.
This is kinda serious, you send them like a big SWIFT transfer and they just don't answer, if they cannot provide support so shut down the FIAT transfer option.
Unbelievable.
June 04, 2017, 04:39:06 PM
Nothing yet, impossible to get any support from kraken, I am really scared about it.
Hey man, don't worry. Kraken is slow, but they're taking care of things. I know you don't feel right, but just wanted to let you know this.
June 04, 2017, 03:48:23 PM
Nothing yet, impossible to get any support from kraken, I am really scared about it.
June 04, 2017, 05:54:22 AM
I don't understand why the Kraken Tier 1 & 2 verification takes so long. You can fill in anything you want, there is no way to check for Kraken if the personalia are correct, so why no fast-approvement for Tier 1 & 2. For Tier 3 i understand it takes a while because u have to review the uploaded documents.
A way to slow down new accounts, maybe. If so, this would be Kraken's dumb solution to the fact, they cannot scale. 
June 04, 2017, 05:06:07 AM
I don't understand why the Kraken Tier 1 & 2 verification takes so long. You can fill in anything you want, there is no way to check for Kraken if the personalia are correct, so why no fast-approvement for Tier 1 & 2. For Tier 3 i understand it takes a while because u have to review the uploaded documents.
June 04, 2017, 03:08:36 AM
Hi Dargo, could you please escalate ticket #302777? Been sitting for over a week to set up a corporate account.
Many thanks!
Many thanks!
June 04, 2017, 12:43:17 AM
Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:
"404
Page Not Found
We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.
Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."
What's wrong?
"404
Page Not Found
We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.
Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."
What's wrong?
Well, I was finally able to get it. Weird
June 04, 2017, 12:37:49 AM
Hi, I cannot log in to Kraken. Once I enter my credentials and 2fa, the site loads to this page. It doesn't log me in, I just get this error:
"404
Page Not Found
We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.
Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."
What's wrong?
"404
Page Not Found
We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.
Founded in 2011, San Francisco-based Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media. Kraken was the first Bitcoin exchange to have trading price and volume displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and is a partner in the first cryptocurrency bank. Kraken is trusted by hundreds of thousands of traders, the Tokyo government's court-appointed trustee, and Germany's BaFin regulated Fidor Bank."
What's wrong?
June 03, 2017, 05:02:40 PM
^^
Because they are hell bent on making money and stupid enough to not recruit customer care staff foreseeing rise of crypto transactions.
And its pretty much law less world and yes we love it in crypto world.
Because they are hell bent on making money and stupid enough to not recruit customer care staff foreseeing rise of crypto transactions.
And its pretty much law less world and yes we love it in crypto world.
June 03, 2017, 04:53:13 PM
I guess if I don't leave a comment here, no one would ever start dealing with my verification. My ticket is 313779. I'm still so confused why a tier 1 or tier 2 verification would take so long. It's just a few second work on other exchanges but took forever on Kraken.
June 03, 2017, 06:45:58 AM
Getting really frustrated. Had an account with Carvirtex. Been trying to figure out what my options are with Kraken. Sent a ticket 2 weeks ago. No response. I've tried recovering my password, username, even tried to sign up again. NOTHING!
All I want to do is be able to gain access to what I once had with Carvirtex.
All I want to do is be able to gain access to what I once had with Carvirtex.
Have you created a support request about this? If so, please post the number here or send it to me by DM.
I have. Ticket 247332
Originally sent May 4th.
So I guess over a couple weeks. I received this May 7th:
From: Kraken Support <[email protected]>
Sent: May 7, 2017 8:01 PM
To: ********
Subject: Sorry we didn't get back to you yet - Kraken Support Ticket 247332
##- Please type your reply above this line -##
Hi,
Sorry that you haven't received a reply to this support ticket yet.
We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.
We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience.
The Kraken Team
----
Shame!
June 02, 2017, 09:18:55 PM
Getting really frustrated. Had an account with Carvirtex. Been trying to figure out what my options are with Kraken. Sent a ticket 2 weeks ago. No response. I've tried recovering my password, username, even tried to sign up again. NOTHING!
All I want to do is be able to gain access to what I once had with Carvirtex.
All I want to do is be able to gain access to what I once had with Carvirtex.
Have you created a support request about this? If so, please post the number here or send it to me by DM.
I have. Ticket 247332
Originally sent May 4th.
So I guess over a couple weeks. I received this May 7th:
From: Kraken Support <[email protected]>
Sent: May 7, 2017 8:01 PM
To: ********
Subject: Sorry we didn't get back to you yet - Kraken Support Ticket 247332
##- Please type your reply above this line -##
Hi,
Sorry that you haven't received a reply to this support ticket yet.
We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.
We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience.
The Kraken Team
----
June 02, 2017, 06:25:22 PM
Guys, please stay away from kraken at least right now! Everybody knows that they are experiencing a high demands but there is no way to do business with them, you send then a ticket and they take forever to answer, when they answer.
I have a big SWIFT deposit sent to a Japanese bank account, Payward, and I can't get any support about it, they simple ignore you. Stay away until they solve this support problems, don't do FIAT there.
I have a big SWIFT deposit sent to a Japanese bank account, Payward, and I can't get any support about it, they simple ignore you. Stay away until they solve this support problems, don't do FIAT there.
Have you created a support request about this? If so, please post the number here or send it to me by DM.
327424
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