[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 136.

Dargo

legendary

Activity: 1820

Merit: 1000

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

jmarq360

newbie

Activity: 1

Merit: 0

Hi Dargo!

I'm in the similar situation as everyone else. After 5 days I haven't even been tier 1 verified, let alone tier 2, and 3. I know you are probably extremely busy but is there any way you could help me out? I'd really appreciate it. Thanks so much for your time!

My support ticket is # 322210

willemh

newbie

Activity: 1

Merit: 0

Dargo could you please look into my tier 1-2 verification. Support ticket 321735. Thanks!

jhasun

newbie

Activity: 1

Merit: 0

Hey Drago,

Could you check 321530? I've been waiting a week already, and have to make some exchanges.

Thanks!

N00bTrade

newbie

Activity: 5

Merit: 0

Is it possible to raise/escalate ticket #283311 ?

It has been 9 days since I filed for verification but so far have to receive any feedback whatsoever. Yes, I got one reply from a certain Mike three days saying it's busy but that was about it.

Bestrates

newbie

Activity: 11

Merit: 0

Hi Dargo,
7 days my cash deposit has been on hold. No response on support ticket (297049). No messages from kraken.
Can you please help? If an account is fully verified, fully functioning, you would expect either a fast response to the support ticket or an e-mail explaining what the problem is. Not just silence.
Regards

emmettoc

full member

Activity: 131

Merit: 100

Hi,

I sent DM regarding the missing deposit. I already called the bank and confirmed that it was processed immediately to your account. So there must be some critical bugs on your side. Please check my message to contact me as soon as possible.

alexah

newbie

Activity: 4

Merit: 0

del

someuser546

newbie

Activity: 1

Merit: 0

Hi Dargo,

Can you look at my request please: 317591

Thanks

jeffytune

full member

Activity: 140

Merit: 100

Peace not piece.

Do you support funding from Hong Kong or China?

coralio

newbie

Activity: 2

Merit: 0

Kraken deposit on hold: 2nd time in one week!!!
This is the second time a deposit is held this week. Please, can you explain what happens with Kraken?
Request #317748
Thanks

Bestrates

newbie

Activity: 11

Merit: 0

Hello Dargo,

6 days I've had a SEPA cash deposit on hold. No response from my support ticket. No response from PM to you. I'm T4 verified. Can you tell me what problem is or return my money? cash was sent from bank in my name matching my account.

Regards

jorismaillet

newbie

Activity: 2

Merit: 0

Hello Dargo and everyone !

Just wanted to say that in my case, i have been verified for tier1 only 4 days after submitting the request.
Now I'm still waiting for tier2 verification and it's been already 4 more days and nothing happens. I guess we all have the same issues.

I hope that my ticket n°288392 has been escalated as I've already posted a message here.

I'll be patient and thank you Dargo for your great work Wink

Dargo

legendary

Activity: 1820

Merit: 1000

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however. For account verification especially it could still take a long time. Some of you are posting again about issues that have already been escalated. In that case there's nothing further I can do.

comp

member

Activity: 112

Merit: 10

Dargo ---> 291058 like 1.5 weeks now........I need my money to go to Kraken Shocked

Thanks for your help!

emmettoc

full member

Activity: 131

Merit: 100

Hello Dargo,

I sent you a PM a while ago regarding my missing 2 deposits.
Thank you very much for your help.

Sha123

newbie

Activity: 2

Merit: 0

Hi team Kraken, thank you for my tier 2 verification.

My problem is that my deposit is on hold.
My support request number is: #313414
Thank you

persiancat

newbie

Activity: 33

Merit: 0

Quote from: persiancat on May 30, 2017, 12:35:52 AM

Hello Dargo,

I sent you a PM regarding my ticket.

Thank you for all your help.

Hello Dargo,

I managed to get my issue resolved today.

Thanks much and grateful for you and your colleagues help.

Cheers and good day to you.

RikiPedala

newbie

Activity: 37

Merit: 0

Hi Dargo,

I registered only to write you here. I have a serious issue with Kraken which is now affecting my private life.

My deposit ( QCC3FQU-7BCD6C-43FUEJ ) has been sitting "on hold" on kraken since 26 May, which is now 5 days. I was supposed to transfer this money further to my family abroad who need it urgently. PLEASE urge this request as I am desperately checking every hour whether these funds have been made available to me on Kraken.

Deposit: QCC3FQU-7BCD6C-43FUEJ
Kraken request/ticket: 308963

Please reply! Many thanks in advance.

Marin

wwards

newbie

Activity: 2

Merit: 0

Hi Dargo.
Can you help me with my verification? It's been over a week for Tier 2 and a few days for Tier 3.
Ticket 298876
Thanks.

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