[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 137.

persiancat

newbie

Activity: 33

Merit: 0

Hello Dargo,

I sent you a PM regarding my ticket.

Thank you for all your help.

azzur

newbie

Activity: 13

Merit: 0

Hi Dargo

Could you please escalate ticket #: 302777 for my business kraken account verification?

Thanks

patap0n

member

Activity: 60

Merit: 10

Hello there !

Just came and saw this thread opened ; new on Kraken, and it's been about a week too with no news yet.
Anything I can provide to speed up verification tier 1-2 ? I've opened a ticket, too: #313751

Thanks in advance !

harshul

newbie

Activity: 1

Merit: 0

Hello anyone,

I need HELP AND ADVICE. I've submitted the documents for verification AT kRAKEN and its been over a week. I have not got verified yet. I have submitted all the documents as well. I need to deposit money. I created a ticket as well. It is 313393. Please expedite this. I am losing on the profits as we discuss this here. Thanks.

Berke1973

newbie

Activity: 3

Merit: 0

Hi Kraken support, Phil,

I just requested tier 3, support ticket 305603.

Can you Please assist me.

Thanks.

Regards,
Ber

Dionilde

newbie

Activity: 2

Merit: 0

Quote from: Dargo on May 29, 2017, 09:46:03 AM

Quote from: ?? on ??

Quote from: Bonez0r on May 29, 2017, 06:27:34 AM

I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.

Go to your ticket on the support page. In the reply box, tell them the issue is resolved. And when support sees that, they will close the ticket.

Yes, you can indicate it's solved by replying to the ticket, but it would be nice for clients to have a way to solve their own tickets. Not sure it's possible, but we will look into this.

Hi Dargo!

Can you take a look into my ticket also, please!
It still unresolved since 5 days ago.

#309244

Thanks!

jedaite

full member

Activity: 129

Merit: 100

Quote from: Dargo on May 29, 2017, 09:37:14 AM

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.

Thanks, someone got to me 30 mins ago. That was fast.

sam132

newbie

Activity: 2

Merit: 0

Hey Dargo,

I'm also now waiting 5 days to get verified - I opened up a support ticket (Request #312418).

Is there anything I can do to speed it up?

Many thanks,

Sam

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ?? on ??

Quote from: Bonez0r on May 29, 2017, 06:27:34 AM

I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.

Go to your ticket on the support page. In the reply box, tell them the issue is resolved. And when support sees that, they will close the ticket.

Yes, you can indicate it's solved by replying to the ticket, but it would be nice for clients to have a way to solve their own tickets. Not sure it's possible, but we will look into this.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: lilafacchi95 on May 29, 2017, 12:24:44 AM

Hi Dargo, thank you so much! my account has finally been verified tier 3. However as a US resident with only USD, it seems USD deposit service is currently unavailable...Is this something that'll be fixed in these days or do you recommend I do something else? if so what? Thank you in advance.

Try again later - that message is a bit misleading because it only indicates that the service is temporarily unavailable.

Dargo

legendary

Activity: 1820

Merit: 1000

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.

prashantd

newbie

Activity: 9

Merit: 0

Hey Dargo,

My verification is in processing state from past 3 days. I created a support ticket for it today (311732). In how many days can I expect my ID to be verified?

Thanks!
Prashant

jedaite

full member

Activity: 129

Merit: 100

Hy Dargo, I appreciate the help you offer. If it's possible to please check ticket no. 300325 I'd appreciate it.

Thank you,

Bonez0r

full member

Activity: 141

Merit: 101

I don't see an option to cancel a ticket once it's created. Adding a cancel button could significantly reduce the number of open tickets and the workload for the support staff. Sometimes people open a ticket and then figure out how to solve the problem on their own a while later, or they think it's no longer significant.

comp

member

Activity: 112

Merit: 10

Quote from: Dargo on May 28, 2017, 04:52:59 PM

Quote from: jedaite on May 27, 2017, 02:21:44 PM

Quote from: ?? on ??

Trying to withdraw to a bank account, according to this article https://support.kraken.com/hc/en-us/articles/204359203-How-do-I-withdraw-fiat-currencies-from-my-account- , one should be able to select fiat currencies. I do not however see any such option, but I'm only Tier-1. My question is: will the option become visible when upgrading your tier, or is the withdrawal-system disabled atm?

You can withdraw in fiat with Tier 2. Check more on it here: https://support.kraken.com/hc/en-us/articles/201352206-What-are-the-Verification-Tiers-

Tier 2 is enough in some areas, but it depends on your location. In the US, for example, you need Tier 3 for USD transfers.

Would you be able the check out 291058. Verification ticket. Waiting for that since approx a week. Must be busy

lilafacchi95

newbie

Activity: 2

Merit: 0

Hi Dargo, thank you so much! my account has finally been verified tier 3. However as a US resident with only USD, it seems USD deposit service is currently unavailable...Is this something that'll be fixed in these days or do you recommend I do something else? if so what? Thank you in advance.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: jedaite on May 27, 2017, 02:21:44 PM

Quote from: ?? on ??

Trying to withdraw to a bank account, according to this article https://support.kraken.com/hc/en-us/articles/204359203-How-do-I-withdraw-fiat-currencies-from-my-account- , one should be able to select fiat currencies. I do not however see any such option, but I'm only Tier-1. My question is: will the option become visible when upgrading your tier, or is the withdrawal-system disabled atm?

You can withdraw in fiat with Tier 2. Check more on it here: https://support.kraken.com/hc/en-us/articles/201352206-What-are-the-Verification-Tiers-

Tier 2 is enough in some areas, but it depends on your location. In the US, for example, you need Tier 3 for USD transfers.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: CostaRibeiro on May 27, 2017, 07:58:18 PM

Hi, I am looking at the funding options and I can't find USD SWIFT or something like that, as a non US and non EU resident, how could I fund my account?

Best.

See https://www.kraken.com/en-us/help/faq#funding-options-fees

USD Bank Wire Deposit ($10 USD) - outside US only
EUR Bank Wire Deposit (€10) - outside US only

USD Bank Wire Withdrawal ($60 USD) - outside US only
EUR Bank Wire Withdrawal (€60) - outside US only

^ those are SWIFT options. EUR might be better to fund with over USD since generally our EUR markets have higher volume and liquidity.

Dargo

legendary

Activity: 1820

Merit: 1000

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post. It may still take some time to get a response however.

Gweniviere

newbie

Activity: 1

Merit: 0

Hello Drago/Kraken Support. Ticket #289890 sent 5 days ago, I have not received a reply. Any
assistance will be appreciated.

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