How am I supposed to make anything out of the charts when it's filled with bs like this:
http://i67.tinypic.com/vevs7.png
P.S. This is getting more frequent
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 142. (Read 628889 times)
May 24, 2017, 08:49:20 AM
May 24, 2017, 08:48:31 AM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
@flekkelek - if you make a support request and post the request number here, we can try to speed up the process for you.
@Dargo - Is it possible for you to help me as well? I have the same issue as flekkelek.
My support request number is: 293090
May 24, 2017, 08:41:47 AM
Jesus H Christ, what a bunch of amateurs!!
Can't even withdraw to get the hell out of here.
This sure smells like MtGox.
Can't even withdraw to get the hell out of here.
This sure smells like MtGox.
May 24, 2017, 07:23:47 AM
edit: Reading further, it seems that Serpens66 spotted it a month before me as well. Also, you reported in Jan 2014 that you would be looking into it
Wow. How the flying fuck does Kraken get away with this bullshit, for soooo long (rhetorical question)? The complacency is almost criminal. May 24, 2017, 06:47:46 AM
It's the first time I've heard of this particular issue, so I'm not sure how long it's been an issue, but the frequency of it right now is probably related to the current very high volume.
I reported this particular issue more than 3 years ago: https://bitcointalksearch.org/topic/m.4376913
There have been other reports as well, scattered throughout the thread, so it may have been known for even longer. It used to happen quite rarely, once every few weeks or even less frequently. I suppose that the uptick in these incidents is due to the increased volume. But the issue itself is far from new.
edit: Reading further, it seems that Serpens66 spotted it a month before me as well. Also, you reported in Jan 2014 that you would be looking into it
May 24, 2017, 05:48:20 AM
The Price at Kraken DID NEVER reach 2000€/BTC or higher yet.
These are bugs in trade engine or anything like that. That happens usually ~once a month, but in times like this it happens more often...
Nearly every exchange is unreliable at the moment.. also bitstamp has stuck orderbook quite often these days...
These are bugs in trade engine or anything like that. That happens usually ~once a month, but in times like this it happens more often...
Nearly every exchange is unreliable at the moment.. also bitstamp has stuck orderbook quite often these days...
If it didn't reach that price why would Kraken site itself list it as the high price today? Were is it getting the data if not from its own trading engine?
Are you really sure no trades were executed at that high price after bypassing the entire order book?
Is there any place I can access a log of all trades executed?
Only one single order is matched at this high price, skipping all the other orders.
(so yes one trade was executed at this high price, but I wanted to say, that it is correct that your sell order was not matched. The bug was that single high trade. And the bug happend several times withing the past 12 hours)
Dargo will explain shortly how the bug can happen.
But the explanation does not help much, since it is still a bug, that exists several years now and still not fixed...
Kraken is working on new trade engine... (slowly)
So the conclusion is that it did in fact bypass the entire order book and do a trade at an extremely high price. So, what happens with the poor guy that was liquidated or bought at that price?
Let's see if when Dargo comes back he can do a technical explanation of how the logic of the code can just ignore the next following price/order in the order book and go on higher before executing the trade.
Maybe if he shares the source code we could not only understand how and in what "exceptional" (?) circumstances it can happen but also contribute and fix it for once.
Yes, the spikes we are seeing right now are due to an issue with the trade engine. The spikes are low volume and due to small orders (or small parts of larger orders). It's not due to the logic of the code ignoring or skipping orders that it can see. It's rather due to the trade engine very briefly only seeing a few orders and as a result matching them out of context of the other orders. It's the first time I've heard of this particular issue, so I'm not sure how long it's been an issue, but the frequency of it right now is probably related to the current very high volume. We are working to mitigate the issue, but the permanent fix will probably come as @Serpens66 says with the new trade engine. The new trade engine is hopefully coming in a matter of weeks, but we don't have a specific ETA at this time.
Hi Dargo, at least you are recognizing the problem and not trying to hide it or making absurd excuses about it. My kudos for that.
I hope you guys understand the critical nature of this misbehaviour in the trading engine (the core of the business of a TRADING exchange), as not only there might be some people directly affected by those extremely high/low trades (every trade has two sides), but also because for us traders it is very confussing to do activity when:
1- Don't know when will be the next time the engine won't follow the order book and just act on its own.
2- We can't rely on the charts as we cannot be sure what spikes are real and which aren't. How can we set up our "scalping" orders based on contaminated data?
3- I can't even imagine what kind of havoc this is causing on people using bots for their trading.
4- We don't know if next time the trading misbehaves it will result in a extremely unfavorable trade for us, with the corresponding loss of money... or for people trading on margin what would happen if the prices spikes to $XXXXX and forces a liquidation based on that NON REAL price? It's SCARY. Very.
I would prefer a slower trading engine and cope up with the lag than one that skips ANY order in the order book. I understand that would probably mean less trades processed and thus a lower revenue for Kraken... I also understand that almost all exchanges are having problems to cope with current growth of crypto but, please guys, fix it. I am worried it could get even worse if it isn't.
May 24, 2017, 04:45:00 AM
The spikes are annoying. I don't wish my orders to be executed if it means I'm getting screwed, or someone else is screwed, but would it be at least possible to hide them so that we're not seeing such weird charts ?
May 24, 2017, 03:34:26 AM
Update:
Sorry I'm not able to respond to every post, but I am still forwarding request numbers to support and asking them to escalate. Posting your request number here is best since support can get the number without waiting for me to forward it. You can also give me the request number by DM but it will likely take support longer to get it this way.
We are expanding the support team as rapidly as we can and doing other things to try to serve everyone as quickly as possible, but the entire crypto space is seeing incredible growth right now that is very difficult to keep up with.
Our USD payment provider for US residents recently updated their system and are having a technical issue with the update. They are working to fix as soon as possible, but currently this issue is creating problems for some US residents trying to transfer USD. This issue does not affect clients outside the US transferring USD or any other currency.
Sorry I'm not able to respond to every post, but I am still forwarding request numbers to support and asking them to escalate. Posting your request number here is best since support can get the number without waiting for me to forward it. You can also give me the request number by DM but it will likely take support longer to get it this way.
We are expanding the support team as rapidly as we can and doing other things to try to serve everyone as quickly as possible, but the entire crypto space is seeing incredible growth right now that is very difficult to keep up with.
Our USD payment provider for US residents recently updated their system and are having a technical issue with the update. They are working to fix as soon as possible, but currently this issue is creating problems for some US residents trying to transfer USD. This issue does not affect clients outside the US transferring USD or any other currency.
Hey Dargo, hoping you could please help me. My funds which I deposit days apart all cleared at the same time and put me above the daily limit. I previously submitted tier 4 verification and still waiting for it to be actioned which would fix this issue I'm having now. Ticket number 279199. Any help getting this sorted for me would be greatly appreciated. Big fan of your platform.
May 24, 2017, 02:50:43 AM
Kraken is crazy? Today on a couple of broadcast/cue ball, there are wild buy air price rose to 7.8 cue for the broadcast. Orders in the glass is not fulfilled. Magic however.
The old API exch https://api.kraken.com/0/public/Trades?pair=XETHXXBTange
["7.847000","7.63645590",1495608481.6349,"b","l",""],["7.847000","6.44059300",1495608481.6675,"b","l",""],["7.847000","20.92261286",1495608481.6818,"b","l",""],["7.847000","0.00033824",1495608481.6896,"b","l",""]
Let's just say that not all transactions with such prices. However, order by the glass (my personal) at a price much less than these values had not been executed.
The old API exch https://api.kraken.com/0/public/Trades?pair=XETHXXBTange
["7.847000","7.63645590",1495608481.6349,"b","l",""],["7.847000","6.44059300",1495608481.6675,"b","l",""],["7.847000","20.92261286",1495608481.6818,"b","l",""],["7.847000","0.00033824",1495608481.6896,"b","l",""]
Let's just say that not all transactions with such prices. However, order by the glass (my personal) at a price much less than these values had not been executed.
May 24, 2017, 02:48:20 AM
That I used to go through 2 stages had to wait 4 day, and 2 times to write in support.
May 24, 2017, 01:54:18 AM
Waiting for the tiers 1 and 2 verification.
My public id is AA91 N84G BTH4 RVEY
My public id is AA91 N84G BTH4 RVEY
May 23, 2017, 09:50:55 PM
Can you help me with my verification? The request is 284674
The request id from the previous post is already 5000 requests higher than mine.
The request id from the previous post is already 5000 requests higher than mine.
May 23, 2017, 08:20:01 PM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
@flekkelek - if you make a support request and post the request number here, we can try to speed up the process for you.
Hello. I'm sorry to bother you, but could you help me with account verification too?
My request is 289449. Thank you for help! May 23, 2017, 06:24:14 PM
i deposited btc and converted to xrp and hold it as a xrp in kraken.As a fee it shows 0 XRP for wallet.Thought you need min. 25xrp to create a wallet?
May 23, 2017, 05:52:53 PM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
@flekkelek - if you make a support request and post the request number here, we can try to speed up the process for you.
Hi. Is it possible to get verified by now ? My support request is 290036. Thank you very much for your help.
May 23, 2017, 05:13:37 PM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
@flekkelek - if you make a support request and post the request number here, we can try to speed up the process for you.
May 23, 2017, 05:00:03 PM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
@flekkelek - if you make a support request and post the request number here, we can try to speed up the process for you.
May 23, 2017, 04:56:55 PM
The Price at Kraken DID NEVER reach 2000€/BTC or higher yet.
These are bugs in trade engine or anything like that. That happens usually ~once a month, but in times like this it happens more often...
Nearly every exchange is unreliable at the moment.. also bitstamp has stuck orderbook quite often these days...
These are bugs in trade engine or anything like that. That happens usually ~once a month, but in times like this it happens more often...
Nearly every exchange is unreliable at the moment.. also bitstamp has stuck orderbook quite often these days...
If it didn't reach that price why would Kraken site itself list it as the high price today? Were is it getting the data if not from its own trading engine?
Are you really sure no trades were executed at that high price after bypassing the entire order book?
Is there any place I can access a log of all trades executed?
Only one single order is matched at this high price, skipping all the other orders.
(so yes one trade was executed at this high price, but I wanted to say, that it is correct that your sell order was not matched. The bug was that single high trade. And the bug happend several times withing the past 12 hours)
Dargo will explain shortly how the bug can happen.
But the explanation does not help much, since it is still a bug, that exists several years now and still not fixed...
Kraken is working on new trade engine... (slowly)
So the conclusion is that it did in fact bypass the entire order book and do a trade at an extremely high price. So, what happens with the poor guy that was liquidated or bought at that price?
Let's see if when Dargo comes back he can do a technical explanation of how the logic of the code can just ignore the next following price/order in the order book and go on higher before executing the trade.
Maybe if he shares the source code we could not only understand how and in what "exceptional" (?) circumstances it can happen but also contribute and fix it for once.
Yes, the spikes we are seeing right now are due to an issue with the trade engine. The spikes are low volume and due to small orders (or small parts of larger orders). It's not due to the logic of the code ignoring or skipping orders that it can see. It's rather due to the trade engine very briefly only seeing a few orders and as a result matching them out of context of the other orders. It's the first time I've heard of this particular issue, so I'm not sure how long it's been an issue, but the frequency of it right now is probably related to the current very high volume. We are working to mitigate the issue, but the permanent fix will probably come as @Serpens66 says with the new trade engine. The new trade engine is hopefully coming in a matter of weeks, but we don't have a specific ETA at this time.
May 23, 2017, 01:55:38 PM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
May 23, 2017, 12:48:41 PM
Hello, I openend an account and went through the verification process by filling in tiers 1 and 2 last weekend. It is 3 days later now, and I would really like to start trading. Does somebody now how long it usually takes before you can start trading with tier 2? I also contacted Kraken about it with requeste number 288621.
Kind regards
Kind regards
I have the exact same issue. I verified tier 1, 2 and 3 over 24h ago. Still only "processing" on all of them. I wanted to buy ICN for a couple thousand dollars yesterday around 0.90 USD and now it's up to 1.40 USD! Kind of painful haha
But since it seems that a lot of people are experiencing the verification process "issues" I wonder if there is any fix to it? Or has Kraken said something officially?
According to their "FAQ" it says Tier 1-2 usually take a few minutes to verify.
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