Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 184. (Read 628889 times)
February 13, 2016, 01:41:50 AM
please send me the email with my account info from CAvirtex...I have sent 3 requests now as I am unable to login to Kraken since the migration and support is not answering any of my requests. Very poor customer service if you ask me.
February 11, 2016, 03:06:43 PM
@Kn_os
I use the API. Works fine.
I use the API. Works fine.
Yeh.. why bother about people who do not use api, who may need this web interface at all?
No wonder that kraken who first added etherum only on second place of etherum volume.
Since one hour even the API is not usable anymore. 90% of all calls end in nirvana. With luck there is a succesful call. Placing one single order might be possible via API, but not trrading.
@ Dargo: what is the problem this time? There is no info at twitter.
February 11, 2016, 11:04:28 AM
@Kn_os
I use the API. Works fine.
I use the API. Works fine.
Yeh.. why bother about people who do not use api, who may need this web interface at all?
No wonder that kraken who first added etherum only on second place of etherum volume.
February 11, 2016, 10:56:00 AM
@Kn_os
I use the API. Works fine.
I use the API. Works fine.
February 11, 2016, 10:52:45 AM
Do Kraken have plans to add other coins?
May be they first do something to make exchange usable for trade? Submit invalid, data unavalble, 502 error, invalid request, sudden "this action impossible for tier 0" and so on, i already learned all them error :||| instead of trading.
PS. And remove mounthly withdraw btc limits! "Carthago delenda est".
February 11, 2016, 04:49:15 AM
Do Kraken have plans to add other coins?
February 10, 2016, 06:09:58 AM
I've really lost faith in Kraken over the past few months, first there was CloudFlare problems (caused by utter incompetence on the part of Kraken) and public code leakage, now I'm having withdraw problems and getting no support after 24 hours of waiting. I get a copy and paste reply saying that you're all busy, which is not good enough.
My ticket number is 77711.
My ticket number is 77711.
An agent has been assigned to your ticket and we are looking into solving the problem ASAP. We are sorry about the delays you (and others) are experiencing.
February 10, 2016, 05:33:55 AM
Just wondered, do Kraken have any action plan of what to do if/when hard fork of Bitcoin is about to happen?
Will you be supporting both forks (until there's a clear winner), will you lock deposit or withdrawals? Will you suspend BTC trading all together? Or will you just announce which fork you intend to support and carry on as usual?
February 10, 2016, 04:48:08 AM
I've really lost faith in Kraken over the past few months, first there was CloudFlare problems (caused by utter incompetence on the part of Kraken) and public code leakage, now I'm having withdraw problems and getting no support after 24 hours of waiting. I get a copy and paste reply saying that you're all busy, which is not good enough.
My ticket number is 77711.
My ticket number is 77711.
February 10, 2016, 01:03:21 AM
NO response at all from your support over 48 hours!!!
Please refund my money as soon as possible.
Please refund my money as soon as possible.
If you PM me your ticket number I can check with support.
I sent a message. Please check it. Thanks.
The deposit should be released now.
February 10, 2016, 12:26:13 AM
NO response at all from your support over 48 hours!!!
Please refund my money as soon as possible.
Please refund my money as soon as possible.
If you PM me your ticket number I can check with support.
I sent a message. Please check it. Thanks.
February 09, 2016, 11:47:10 PM
NO response at all from your support over 48 hours!!!
Please refund my money as soon as possible.
Please refund my money as soon as possible.
If you PM me your ticket number I can check with support.
February 09, 2016, 08:49:44 PM
NO response at all from your support over 48 hours!!!
Please refund my money as soon as possible.
Please refund my money as soon as possible.
February 09, 2016, 07:13:58 PM
Error 502
February 09, 2016, 03:07:45 PM
Dear Kraken, please consider to remove mounthly btc withdraw limits? There are no exchange who have such a "strange" withdraw rules.
February 09, 2016, 12:31:30 AM
Is Kraken BTC user wallet a BitGo instant type for withdrawals from Kraken, so that when the transaction gets into blockchain and the recipient is a BitGo instant type wallet address it will need 0 confirmations?
Yes we offer this service but it's an option you have to select in your account. Here are the directions for making deposits and withdrawals with BitGo Instant:
How to make instant withdrawals
Go to Funding > Withdrawal > Bitcoin and select “BitGo Instant”.
Add the address you want to send to (it must be an address from your BitGo wallet or from a BitGo Instant partner).
Select the address, enter the amount, and send! (Note that we charge a fee of ฿0.0005 + 0.1% for this service, which just covers our costs in providing it.)
How to make instant deposits
Go to Funding > Deposit > Bitcoin and generate a new address (old addresses beginning with the number “3” can also be used).
Send your deposit to this address from any wallet that supports BitGo Instant (from a BitGo wallet or from a BitGo Instant partner). You will need to select the transfer as a BitGo Instant transfer before you send - if it is sent as a regular transaction, you will have to wait for the usual 6 confirmations before the funds are available for trading).
February 08, 2016, 08:36:54 PM
Is Kraken BTC user wallet a BitGo instant type for withdrawals from Kraken, so that when the transaction gets into blockchain and the recipient is a BitGo instant type wallet address it will need 0 confirmations?
February 08, 2016, 06:02:14 PM
> Where can I read more about the global settings lock ?
We have a rather extensive article in the Kraken Help Center covering the Global Settings Locks. It's in the 'Security: Account' section. I think the article does a pretty good job of conveying the purpose of the lock (but please let us know if you think otherwise). It also describes which settings get locked and what can be done to unlock your settings:
https://support.kraken.com/hc/en-us/articles/201396877-What-is-the-Global-Settings-Lock-
We have a rather extensive article in the Kraken Help Center covering the Global Settings Locks. It's in the 'Security: Account' section. I think the article does a pretty good job of conveying the purpose of the lock (but please let us know if you think otherwise). It also describes which settings get locked and what can be done to unlock your settings:
https://support.kraken.com/hc/en-us/articles/201396877-What-is-the-Global-Settings-Lock-
Thank you.
I think in combination with an master key, it is okay, to activate settings lock.
But as HPt wrote,
1) not everybody knows enough about this settings lock
2) not everybody knows, that without the settings lock, it is easy to bypass the 2FA !!!
So I still think Kraken has to do something, to make 2FA secure even without the settings lock. The 2FA method should not be changeable without access to 2FA nor password, except with a masterkey or with support.
I agree with you and HPt that we at the very least need to do more to make people aware of the settings lock. Just so there's no confusion about the issue here, it's only easy to bypass 2fa if you have already gained access to the account. So it's not easy for someone who doesn't have access to the account to bypass the 2fa for login. But I understand how someone who sets 2fa for trading or funding would expect that this isn't easy to bypass even if someone has access to the account, so that either needs to be changed or it needs to be made clearer that the settings lock should be used in conjunction with 2fa for trading or funding in order for these to really improve the security of the account.
We will take a look at this issue and do something to address it - thanks for bringing it up!
I think that is a serious issue and it's good that you try to handle it. There is no reason why it should be allowed to disable a security measure without proving that you are allowed to do so.
Kraken is the only exchange who has two 2fa, the other is for trading only. Though that wouldn't help in this case either when the user is holding bitcoins already and not fiat.
February 08, 2016, 02:40:52 PM
Here's what happened with the recent site/API issues: There was a technical problem with our funding partner Vogogo. It should have only affected our interface with this funding partner, but unfortunately it affected other systems as well. We've made the necessary adjustment so other systems are no longer affected, but funding through Vogogo will be offline until the technical problems are fixed on their end. Edit: Vogogo is our CAD funding partner, so CAD funding is offline for now and we don't have an ETA for when it will be back online. Funding in all other currencies is operating smoothly.
Thanks for the update, had trouble understanding why the funding service was offline.
On a separate note, it's unfortunate that it's happening while fees are lowered.
I agree it is unfortunate - I talked to Jesse our CEO and he's open to the idea of extending the free deposits for another 2-4 weeks due to the issues we've had. It's not quite a "done deal" yet, but most likely we'll do that.
February 08, 2016, 01:17:44 PM
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