[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 229.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Bonez0r on October 31, 2014, 07:44:05 AM

Quote from: bernard75 on October 31, 2014, 07:18:29 AM

I never understood this security feature, 90%+ of the users dont have a static IP.

But for the 10% that do, it's very useful. Tagliola isn't the only one with this problem. After almost a year of seeing the same picture, it has suddenly changed when i wanted to login today. Is it a bug? What's going on Kraken?

I have a dynamic IP, but in practice it seems to change only a few times a year, so I find the monster ID useful as well. The Monster ID is mainly a protection against phishing sites, so if the image changes unexpectedly, you should make absolutely sure that you have the correct Kraken url. Usually if the url is correct, then the different image is due to a change on your end and you should investigate on your end if it's unexpected.

However, in this case I believe the different image is due to a change on our end, probably related to a major update we did in preparation for our launch in Japan. My monster ID changed and I've confirmed that it isn't due to a change in my IP. I'll check with the developers, but I see no reason for concern here (though it's good to be cautious and ask about it).

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: tagliola on October 31, 2014, 06:44:45 AM

It seems the login security image has changed, can you verify it is safe to login?

Several users on a Dutch forum that I frequent have also reported the security image having changed while their IP didn't.

I can't check myself, because my ISP gives me a new IP practically every time I blink.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: bernard17 on October 31, 2014, 04:48:38 AM

I need my coins ;(

The issue with stuck Stellar withdrawals should be fixed now. But let me know if you still have any problems.

Bonez0r

full member

Activity: 141

Merit: 101

Quote from: bernard75 on October 31, 2014, 07:18:29 AM

I never understood this security feature, 90%+ of the users dont have a static IP.

But for the 10% that do, it's very useful. Tagliola isn't the only one with this problem. After almost a year of seeing the same picture, it has suddenly changed when i wanted to login today. Is it a bug? What's going on Kraken?

bernard75

legendary

Activity: 1316

Merit: 1003

I never understood this security feature, 90%+ of the users dont have a static IP.

tagliola

newbie

Activity: 9

Merit: 0

It seems the login security image has changed, can you verify it is safe to login?

bernard17

newbie

Activity: 32

Merit: 0

I need my coins ;(

LOBSTER

hero member

Activity: 560

Merit: 500

Quote from: bernard17 on October 31, 2014, 02:03:06 AM

Why my str withdrawal has pending almost 3hrs ago??
And pls solve my ticket #34141 im waiting 2days but is still not resolve pls admin of kraken!!!

They had a flood of support tickets in the last couple of hours...be patient Wink

bernard17

newbie

Activity: 32

Merit: 0

Why my str withdrawal has pending almost 3hrs ago??
And pls solve my ticket #34141 im waiting 2days but is still not resolve pls admin of kraken!!!

gotmilk_

sr. member

Activity: 442

Merit: 250

Quote from: Dargo on October 28, 2014, 02:45:01 PM

Good news for those interested in trading USD or GBP on Kraken:

http://www.coindesk.com/kraken-return-usd-market-launches-gbp/

Great! Perhaps few ideas for you. Add ripple as a gateway, connect with bitstamp for liquidity (USD market), add new coins (xmr Grin

)...

HerrAndreas

full member

Activity: 212

Merit: 100

Quote from: Dargo on October 28, 2014, 12:08:43 AM

Quote from: Serpens66 on October 27, 2014, 03:38:39 PM

Quote from: HerrAndreas on October 27, 2014, 03:26:48 PM

I am actually expecting to be missing the obvious, but how the heck do I get an overview of all my trades/account history in a usable format (csv or the like)?

the last information from Dargo some months ago was, that they are working on a csv export, but it's not high priority.
Maybe he has some new information now.

I think we're pretty close with the csv export, but I expect it to be several weeks yet at least before it's ready since we have many other things on our plate at the moment. In my view this small feature has a pretty large impact on customer experience and should have been made higher priority for this reason. I've been pushing for it a long time and will continue to do so until it's live.

Please do keep pushing as this feature is indeed essential to all of us who are in the position to have gains they can not really hide from the taxman...

qxzn

hero member

Activity: 609

Merit: 506

Quote from: Dargo on October 28, 2014, 02:40:38 PM

Quote from: tagliola on October 28, 2014, 04:27:53 AM

Quote from: Dargo on October 28, 2014, 12:19:37 AM

Quote from: qxzn on October 27, 2014, 06:01:28 PM

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

Yes, it's confusing because what I said is false. Cheesy

Sorry about that! The rate limit is per pair for order add and cancel only, and global for everything else. I don't have information on the separate rate limit for order add/cancel, but I'm working on getting that.

This will probably answer my question as well.. EORDER is the error I get when I'm placing/cancelling orders too fast. EAPI is the error I get when I'm doing other calls too fast.

It would be great if you guys had a spot in the API documentation where this stuff is documented.

HostFat

staff

Activity: 4270

Merit: 1209

I support freedom of choice

Can you add the possibility to set a note on withdraw request?
It will be useful to add something like the "Reference code" that you already request on deposits.

Dargo

legendary

Activity: 1820

Merit: 1000

Good news for those interested in trading USD or GBP on Kraken:

http://www.coindesk.com/kraken-return-usd-market-launches-gbp/

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: tagliola on October 28, 2014, 04:27:53 AM

Quote from: Dargo on October 28, 2014, 12:19:37 AM

Quote from: qxzn on October 27, 2014, 06:01:28 PM

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

Yes, it's confusing because what I said is false. Cheesy

Sorry about that! The rate limit is per pair for order add and cancel only, and global for everything else. I don't have information on the separate rate limit for order add/cancel, but I'm working on getting that.

bomberb17

hero member

Activity: 773

Merit: 528

Quote from: Yunus on October 28, 2014, 10:12:23 AM

Quote from: bomberb17 on October 28, 2014, 04:14:47 AM

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Quote

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Hi bomberb17 - We are very sorry for the delay. It looks like there is a name mismatch that is taking a little longer to get resolved. The agent is going to get back to you with an update ASAP.

Ok my case is now solved, looks like bitcointalk.org helped..

Yunus

sr. member

Activity: 244

Merit: 250

Quote from: bomberb17 on October 28, 2014, 04:14:47 AM

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Quote

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Hi bomberb17 - We are very sorry for the delay. It looks like there is a name mismatch that is taking a little longer to get resolved. The agent is going to get back to you with an update ASAP.

tagliola

newbie

Activity: 9

Merit: 0

Quote from: Dargo on October 28, 2014, 12:19:37 AM

Quote from: qxzn on October 27, 2014, 06:01:28 PM

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

bomberb17

hero member

Activity: 773

Merit: 528

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Quote

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: qxzn on October 27, 2014, 06:01:28 PM

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

I'm not sure what you mean by EAPI vs EORDER.

~~Edit: all rate limits are per pair, not global.~~ It's only per pair for add/cancel orders, global for everything else.

The rate limit (for tier 3) works like this (a count system):

Max Count (before lockout): 15 (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds

Count increment for order add/cancel calls: +0

Count increment for ledger/trade history calls: +2

Count increment for all other calls: +1

Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

The above governs private calls, not public calls. There is a rate limit for public calls, but it's much higher and shouldn't be an issue.

The limit for other tiers is as follows:

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

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