[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 230.

bomberb17

hero member

Activity: 773

Merit: 528

Quote from: Yunus on October 28, 2014, 11:12:23 AM

Quote from: bomberb17 on October 28, 2014, 05:14:47 AM

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Quote

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Hi bomberb17 - We are very sorry for the delay. It looks like there is a name mismatch that is taking a little longer to get resolved. The agent is going to get back to you with an update ASAP.

Ok my case is now solved, looks like bitcointalk.org helped..

Yunus

sr. member

Activity: 244

Merit: 250

Quote from: bomberb17 on October 28, 2014, 05:14:47 AM

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Quote

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Hi bomberb17 - We are very sorry for the delay. It looks like there is a name mismatch that is taking a little longer to get resolved. The agent is going to get back to you with an update ASAP.

tagliola

newbie

Activity: 9

Merit: 0

Quote from: Dargo on October 28, 2014, 01:19:37 AM

Quote from: qxzn on October 27, 2014, 07:01:28 PM

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

bomberb17

hero member

Activity: 773

Merit: 528

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Quote

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: qxzn on October 27, 2014, 07:01:28 PM

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

I'm not sure what you mean by EAPI vs EORDER.

~~Edit: all rate limits are per pair, not global.~~ It's only per pair for add/cancel orders, global for everything else.

The rate limit (for tier 3) works like this (a count system):

Max Count (before lockout): 15 (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds

Count increment for order add/cancel calls: +0

Count increment for ledger/trade history calls: +2

Count increment for all other calls: +1

Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

The above governs private calls, not public calls. There is a rate limit for public calls, but it's much higher and shouldn't be an issue.

The limit for other tiers is as follows:

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on October 27, 2014, 04:38:39 PM

Quote from: HerrAndreas on October 27, 2014, 04:26:48 PM

I am actually expecting to be missing the obvious, but how the heck do I get an overview of all my trades/account history in a usable format (csv or the like)?

the last information from Dargo some months ago was, that they are working on a csv export, but it's not high priority.
Maybe he has some new information now.

I think we're pretty close with the csv export, but I expect it to be several weeks yet at least before it's ready since we have many other things on our plate at the moment. In my view this small feature has a pretty large impact on customer experience and should have been made higher priority for this reason. I've been pushing for it a long time and will continue to do so until it's live.

qxzn

hero member

Activity: 609

Merit: 505

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

MusX

full member

Activity: 175

Merit: 100

download whole private trades history to csv
Should works on current latest stable Rbitcoin 0.9.2.
Not sure if it will work in Rbitcoin 0.9.2+

Serpens66

legendary

Activity: 2926

Merit: 1131

Quote from: HerrAndreas on October 27, 2014, 04:26:48 PM

I am actually expecting to be missing the obvious, but how the heck do I get an overview of all my trades/account history in a usable format (csv or the like)?

the last information from Dargo some months ago was, that they are working on a csv export, but it's not high priority.
Maybe he has some new information now.

But you can create your own history with help of the API. You could use coinreporting (see signature), just import your api key (without trading rights of course) and you get a history of your Kraken (and other exchanges if you want) Trades.

I have a problem to reach the Kraken website. My browser firefox says "OCSP-Response" is outdated: "sec_error_ocsp_old_response".
edit: it is reachable again now.

HerrAndreas

full member

Activity: 212

Merit: 100

I am actually expecting to be missing the obvious, but how the heck do I get an overview of all my trades/account history in a usable format (csv or the like)?

Saar

newbie

Activity: 2

Merit: 0

Quote from: Dargo on October 23, 2014, 04:38:10 PM

Quote from: Saar on October 23, 2014, 01:11:47 PM

Hi,
After waiting for banks, my deposit finally showed up, but has been stuck "on hold" for over 24h now.
I still have no answer from support to my ticket: #33781

Could someone have a look ?
Thanks.

Sorry for the delay, but an agent has replied to your ticket now.

Edit:
The issue was finally sorted out.
Thanks !

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: leen93 on October 23, 2014, 03:29:27 PM

withdrawal AGBANEC-26JNY5-MJX7SI now took more than 15 min, now it's too late :/

Hi - please PM me your ticket number. We actually can't look up transactions by transaction ID alone. If this is a bitcoin withdrawal, we just checked and bitcoin withdrawals seem to be working normally.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Saar on October 23, 2014, 01:11:47 PM

Hi,
After waiting for banks, my deposit finally showed up, but has been stuck "on hold" for over 24h now.
I still have no answer from support to my ticket: #33781

Could someone have a look ?
Thanks.

Sorry for the delay, but an agent has replied to your ticket now.

leen93

sr. member

Activity: 616

Merit: 250

withdrawal AGBANEC-26JNY5-MJX7SI now took more than 15 min, now it's too late :/

Saar

newbie

Activity: 2

Merit: 0

Hi,
After waiting for banks, my deposit finally showed up, but has been stuck "on hold" for over 24h now.
I still have no answer from support to my ticket: #33781

Could someone have a look ?
Thanks.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on October 22, 2014, 02:41:11 PM

Hi All - we are working to resolve the issue with stuck BTC withdrawals. It should be fixed soon.

BTC withdrawals should be fixed now, so let us know if you still have an issue.

Totscha

hero member

Activity: 1276

Merit: 622

Quote from: Dargo on October 22, 2014, 02:46:25 PM

Quote from: Totscha on October 22, 2014, 11:28:22 AM

Well you managed to spoil me rotten with your fast SEPA deposits. Never took more than 3 hours...

Now I'm a bit impatient since the last one hasn't come in one day. Could you please check. Details in ticket 33778. Thanks Wink

Looks like it's already been credited to your account.

Indeed it is. Thanks. :-)

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Totscha on October 22, 2014, 11:28:22 AM

Well you managed to spoil me rotten with your fast SEPA deposits. Never took more than 3 hours...

Now I'm a bit impatient since the last one hasn't come in one day. Could you please check. Details in ticket 33778. Thanks Wink

Looks like it's already been credited to your account.

Dargo

legendary

Activity: 1820

Merit: 1000

Hi All - we are working to resolve the issue with stuck BTC withdrawals. It should be fixed soon.

nagleatorcoin

newbie

Activity: 49

Merit: 0

same problem with withdrawals again #33786

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